ComplaintsforJT's Kia of Rock Hill

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On february the 17th ibrought this vehicle and the vehicle got a 2 year warranty on it the vehicle was already scratch up and had problems that i had to pay to get fix which was the oxygen sensor the value of the car is lesser then what they charging me for and im trying to get out the loan unless they can give me a car thats worth the price they want take the car back and it broke down two times on me already and they did try to fix it but its still not driving correctly and its even a recall on these types of cars also i tried trading it in but they wanted more money i even ask could i give it back but they said it would be stuck on my credit,they just gave me anything and when i decided i wanted to trade it back it was to late and the car valve it less the what there charging me so I upside down in the loan wit a car I cant trade or give back with or a ****** loan *****************************************************

  Business response

  10/04/2022

  To whom it may concern :

   

  I have read the compliant and however we are unabe to trade the customer out of the vehicle they purchased in February of 2022.   The customer has not had the vehicle long enough to qualify for a new loan, unless something has changed dramatically or maybe if they no may have a co buyer to help with the up grade.   The good thing is they have a extended service contract which covers select things with the vehicle.  My service department would love the chance to look at any issues and see if the service contract covers the problem.   

  The vehicle the customer purchase in February of 202 was the only vehicle they could get at the time.

   

  Thank you

  *************************

  Customer response

  10/05/2022

   
  Complaint: 18119461
  
  I am rejecting this response because they know they sold me anytime of car if they cant give me another car can i give the car back without them putting it on my credit
  
  Sincerely,
  
  ***********************

  Business response

  10/06/2022

  To whom it may concern:

  I have read the respond from the customer, however again we have done nothing wrong in any part of the selling process or the service process.   

  Thank you

  *************************

• Initial Complaint

  06/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Car was sold to ****** Dealership ********* and paid off (Pathways Financial).Cancellation for *** completed at ****** - Reliance/Lease to Retail as car was refinanced.Week of May 29th 2022 paper work was filled out at dealership cancelling extended warranty. Was told refund would be processed in 2-6 weeks. We are not at 6 weeks, called dealership as was told payment was sent to *********** ***.Why where refund payment sent to *********** *** when the car was refiD to Pathways Financial?Someone needs to take ownership if this issue, contact *** and provide details and refund status for BOTH the *** and extended warranty that was submitted 2-3 months ago.

  Business response

  07/05/2022

  Good Morning

   

  To whom it may concern

   

  The GaP refund policy is ****************** policy not the dealershiip's policy.  

  I apologize for the misunderstanding, however we never want a customer to not understand policies.

  Thank you

  ***** Redfern 

  GM 

  ***************************

   

   

  Customer response

  07/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************** *******

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In early part of the year (feb) my sent me a message that the hev needs to be check so I called jt *** and schedule service. Got the car back and ran fine then Easter Sunday my car did the exact same thing but warm came and said hev and shut off engine so had car towed to jt *** they kept car for a week picked up the car on a Monday afternoon drive home parked it the next day week shopping car did the exact same thing I stranded on a back road had the car towed once again this was a Wednesday got the car back Wednesday and once again it did the exact same thing. So In all this chaos they are still charging me if its doing the same they why Im I still paying for something that should have been fixed the first time Im missing time out of work having to spend money on a rental I have exhausted all my funds. Now, they not even answering my calls please help me!!!!

  Business response

  05/17/2022

  We are very disappointed to hear our client is still having issue occuring with her vehicle.  We stand behind our workmanship and the satisfaction of all our clients.  We have respoken to the client and we are currently working on her vehicle.  She is in contact with the store service manager ***************.  

   

  We value every customer business and want to make sure any an all service is done to the high standards.

   

  Sincerely, 

  ************************* III

  General Manager 

  JT's Kia of ********

   

  Customer response

  09/06/2022

   
  Complaint: 17194477
  
  I am rejecting this response because:

  I purchased a 2018 ***************** Sunday my car broke down on the side of the went to shop and they told me it was my plugs paid 500 (estimate) two days later the exact same problem then they say it was the not sensor so another 2 to 3 weeks in shop got the car back the same day on the side off the road again back to the shop almost a month before a receive a diagnosis of it might be the motor so he tells me I have to pay for it **** I believe I was livid the I just told him Im coming to get the car we get there he says we have good news so he told me I want have to pay for it and I will get a rental I was pleased but I knew its to good to be true coming from these people so I let them do the work so almost a month and a week later he said come pick up the car as me and me son was leaving car was driving very different so he said it was just me so when we got to ******* not even an hour after picking up the car it did the exact same thing I call them they was very not helpful so I look up the car fax none the work I paid was on the car fax why? They literally scammed me and I would like to be reimbursed for all the money I paid and the problem still wasnt or isnt fixed this is bad business. Mind the not sensor was apart of a recall problem witch they told me prior to the first visit that they fixed when I had my oil changed and a month later Im paying for the recall 800 (estimate)

  Finish the job; Refund; Exchange
  
  Sincerely,
  
  *************************

  Business response

  09/12/2022

  I have reviewed the information provided.   We here at JTs *** of ******** never want a customer to feel as if they have paid for a ******* that was not completed.  However in this case all work was done as approved by the customer.   The vehicle was last in our shop on 7/28/2022 all work was completed as advised by KIA ******* tech line approved.  Customer stated they were still having an issue, we asked the customer to bring the vehicle back in but the customer never brought it back.  My ******* manager reached out and found that the vehicle in question was deemed a total loss  by her insurance after an accident.  Which is why she never came back.

   

  Thank you

  *************************** III

  General Manager

  JT's Kia of Rockhilll

  Customer response

  09/13/2022

   
  Complaint: 17194477
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

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