Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rock Hill Nissan sold me a car with the odometer rolled back 3000 miles. I bought the car 12/21. In May of 2021 reported milage was higher then reported when I bought the car. I only found this out now since I am trying to refinance and my credit union ordered the Carfax and noticed the milage had been misrepresented. They will not move forward with my refinance until it's reported correctly.

  

  Business Response

  Date: 10/02/2024

  Ms. Williams was treated with the utmost respect and professionalism. We doubt the validity and accuracy of the CarFax report, and support the accuracy of our data.

  Customer Answer

  Date: 10/04/2024

   
  I am rejecting this response because:
  Here is shows on 5/10/21 (before I purchased) the report milage was 53,329. On 10/10/21 it's reported with less miles at 50,000 even. I purchased the car on 12/23/21 which shows on the Carfax as 50,015. How is that explained?

   

   

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March I went to the dealership with a friend because she wanted to get a bill of sales to purchase a vehicle she was interested in and I was looking for a vehicle as well.The sales manager, ***** who attended us pressured me to co-sign the vehicle for my friend. I said no multiple times and the sales representative would say things such as, "why don't you co-sign for your friend?" She can get a $1,000 discount. She also told my friend that if she used my credit she would get a very low interest rate.I did not feel comfortable doing at the time. I failed my credit verification twice and the sales representative communicated with the lending office which was Nissan Motor Acceptance and told my friend that I did not pass the security verification because I was being difficult. That sparked an argument between me and my friend and after feeling all the pressure to co-sign from both ***** and my friend whom became interested for me to cosign after ***** promised her a better APR from what her current ***************** was offering. He also told my friend that she would be the only one in the loan and the car would be registered under her name only, they just needed my credit to guarantee a better rate. ***** said the insurance should be under my friend's name only as she would be the only registered owner.I felt I had no other choice but to co sign after spending around 10 hours in the dealership. We finished the transaction around 12 AM and shortly after I realized that everything the sales representative said was a lie.Not only was I a co-signer, but I was the main cosigner of the loan. I returned to the dealership to explain the pressure and misconduct I experienced from the *****, but nothing was done to correct the situation.I escalated through Nissan Consumer Affairs and the dealership did not reach out for a resolution.

  Customer Answer

  Date: 10/22/2024

   
  I am rejecting this response because:
  

  I disagree with the response from dealership because my formal complaint is not being disrespected by the staff of the dealership.

   

  My complaint is that I was harassed into co-signing a vehicle that was not for me by the sales representative. Whom is no longer a member of the sales team. 

   

  Besides the sales representative on day of sale (not including other member on the day of sale) and other staff related to my initial complaint about the sales representative related to the vehicle in question was not the best experience. 

   

  On the other hand the staff involved in the second sale of a vehicle I purchased within 7 days of co-signing went above and beyond and I have no complaints from that purchase. 

   

  However, having an amazing second experience does not take away from the fact that I still have to deal with the bad experience. 

   

   

  ******* *********

  
  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $169 for a diagnostic on my car. Was told by the dealer the alternator was bad and that was the issue. We paid 1500 to have it fixed. After the repair was completed they contacted us and told us it was undrivable when it was driven before taking it in and now miraculously it doesn't drive. If they would have been upfront from the beginning i would have never approved the initial repair in the first place. This business is deceptive and the repair manager laughed at the situation when it was brought up. This is a very unprofessional approach and now they are holding my car ****** because im not paying 1500 when the car was not fixed to operational status as was promised. This should be illegal practices as it is intentionally meant to upsale their services.

  

  Business Response

  Date: 09/11/2024

  *********************** visited our ****************** and was treated with the utmost respect and professionalism. We have contacted the customer, and our Service Director is currently working with the customer.  

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** damages my wheel

  

  Business Response

  Date: 07/31/2024

  The matter with ****************** has been resolved. 

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 01 June 2024 Amount of money paid: $2200 Business committed to provide: As advertised Nature of dispute: Failed to honor certified pre-owned advertisement Tried to resolve: No response to email or return call Advertising, when and where ad was seen: CARFAX and Rock Hill Nissan site.2022 Kicks SV advertised on CarFax and Rock Hill website as CPO, agreed to Saturday morning appointment for purchase. When I arrived and waited awhile for ****** while dealing with another customer, he linked me up with ***** to show vehicle and review/sign docs in packet. Concerned about As is document for signature, ******************* me warranty would be covered with finance person. Didnt think nothing of it, but when I bought up Certified Pre-Owned and Limited Powertrain warranty with Finance (forgot his name), he said CPO wasnt included. Told him ****** and I talked about it, but he said there was record of it. Checked and no trace of it on website, as vehicle was removed once I provided deposit on Thursday. Furthermore, I dont recall during phone conversation with ******, but he said I was told CPO was no longer offered. With no proof of advertisement or what we discussed, I purchased the vehicle, but verified vehicle was advertised CPO once home. If CPO wasn't offered, I would not have driven nearly 300 miles each way after searching for good price and CPO as prerequisite for purchase over the last couple of months!Emailed ************************************** Sales and ********************************* Internet Sales Managers with no response. Checked site this morning for Staff contact list and list has been removed, unless overlook!

  

  Business Response

  Date: 07/31/2024

  **************** was treated with the utmost respect and professionalism. The vehicle that was purchased by **************** was not a Nissan Certified vehicle. A Nissan Certified it would include a 7 year/100,000 miles limited powertrain warranty from the original in service date. Instead **************** received at no charge to him, a lifetime limited powertrain warranty with unlimited miles and unlimited term. **************** also opted to purchased an additional mechanical service coverage plan. **************** was told the vehicle was not certified. Our disclaimer states "While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. Dealer not responsible for errors and omissions; all offers are subject to change without notice; please confirm listings with dealer."

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car at Rock Hill Nissan (****************************************) in August 2022. I was seeking financing and agreed to a credit check. For some reason, which I have never been told about, the dealership initiated 8 credit inquiries, which hurt my credit score. It took me a while to rebuild my credit score and refinance my car from a 23.4% to a 7.49% interest rate. Recently, I received a phone call from Rock Hill Nissan asking me to come to their dealership to see if I want to sell my car back to them and get a new one. Once came, I said that I would like to see the options within my monthly payment. I was asked to sign a document giving them permission for a credit pool. I said that I did not want hard inquiries on my credit report, as I was not sure if we would be able to make a deal. I was explained that it was just for pre-approval purposes to create a more accurate quote and see my monthly payment. I expressed that back in 2022 there was made multiple hard inquiries and I do not want it to happen again. I was assured that it was just for pre-approval and that once we decided to proceed then they would make a hard inquiry. Then we did a test drive of a couple of cars, and none of them fit my needs. After that, I left. Now I continue to receive notices from different financial institutions concerning my car loan application, which I have never submitted. I called those banks, and they referred me to contact the dealership, which I did. However, the representative refused to resolve this matter, referring to the document I signed. He apologized for misleading me but said that they could not remove those inquiries from my report unless I purchased a new car from them. I said that it was the last thing I wanted to deal with such an unethical, unprofessional company as theirs. I expressed that I did not want multiple hard inquiries on my credit report and was assured that it was going to happen, but it did. It affected my credit score badly.

  

  Business Response

  Date: 07/24/2024

  ************************* was treated with complete professionalism. ************************** came to the dealership to test drive and purchase a used vehicle she saw online. After viewing the vehicle, she decided to purchase and finance the vehicle at the dealership. Her application was processed for financing as requested. ************************** was treated with the utmost respect throughout her visit. 

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership on 06/08/2024. I originally went in and was purchasing another vehicle. They came out and stated they could not sell me that vehicle but instead offered me another vehicle with lower mileage. We did not get to test drive the vehicle all they said was it would get detailed and called it a day. They never provided me with any inspection of the vehicle they just stated there were no recalls. Jump into 5 days later after I purchased the vehicle and it stopped in the middle of me driving almost causing a horrible collision in the middle of an intersection. I called them and it took 5 hours to get any kind of help. They said they wont take the car back they said nothing is wrong with it because the issue was the battery and they came to replace the battery. The car still showed all these crazy lights in the dashboard and they said codes just needed to be cleared. The following day I am driving to the dealership after they stated the car was safe to drive because they fixed the issue which was the battery. On the way to the dealership my car completely stopped again and almost caused another collision again. I am beyond upset that these people do not care about the safety of my children or myself. They got their sale and that was it. I am beyond disappointed and upset. They definitely only care about a sale and not their customer or their safety. I guess itll take for someone to really get hurt in a collision for them to care or actually help. I requested a copy of a pre sale inspection but no one ever gave me one. I called and they stated someone would get back to me and they never did. They also charged me for service I didnt want with them.

  

  Business Response

  Date: 07/06/2024

  **************** was treated with the utmost professionalism and highest customer service. **************** purchased a used 2021 Nissan Rogue on 6/8/2024. The vehicle was sold "As is" with all faults, and we expressly disclaim all warranties, express or implied." ******************** battery was replaced under the manufacturer's warranty. Please see the attached 

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used Nissan Pathfinder from this establishment back in June of 2022. The vehicle was at approximately ****** miles when I purchased it. We told the salesman the amount per month we could pay. I felt pressure heavily into buying an additional warranty, after saying no several times. My husband said we should go ahead and do the warranty. Fast forward to about three weeks ago. I brought it in because the engine light was on. Days later my husband had to call to see what was going on. We were told the engine was blown, which is crazy to me because I drove it up there. They contact the warranty place (who I will also be filing a complaint against) who informed us we needed all of the service records. We used synthetic oil, so we did not have to change it every ***** miles. We take all of our service records up there. Over a week passes before we hear that we are missing several records. I have been without a car for 3 weeks now - out of work. My child has state testing I have to take her to next week, and I have absolutely no way to get her there. We dont have money for a rental. Its not the dealerships fault that the engine blew. But their lack of informing us whats going on and then the warranty wont even pay for repairs when we were pressure into getting it to begin with - I have always made my payments on time. I have YEARS left to pay on a car that I cant drive, cant afford to repair, and cant afford to replace. It hasnt even reached ******* miles yet. The lack of communication from the dealership has been the absolute worst, and Im starting to wonder due to the low mileage, the cars age, and the amount of pressure to purchase the warranty, that they were aware of issues they didnt disclose. I will most likely lose my job because of this. I can email copies of the warranty, the bill of sale, repair records, whatever is needed.

  

  Business Response

  Date: 04/29/2024

  ************** was treated with the utmost respect and professionalism. The claim was declined by the warranty company for incomplete service records. Since the time that ************** has purchased the vehicle there is a ****** mile gap in service history. The extended warranty company declined the repair due to sludge in engine related to lack of maintenance. If ************** can produce the missing records required by the coverage, we would be glad to resubmit the claim to the warranty company for reconsideration. 

  Customer Answer

  Date: 04/30/2024

   
  I am rejecting this response because:
  At no point have I complained that anyone has been rude or unprofessional. My complaint is due to two main things. One, first I was told the engine was blown, despite driving it onto the lot with only to engine light on and a slight ticking noise. Now, Ive been told theres sludge in the engine. This also seems impossible to me due to the fact that we just had it in for an oil change just a few days prior, and this mechanic said nothing of sludge in the engine or the engine being blown. He also informed us that the ticking noise was probably a timing belt, which is why we originally brought my vehicle in to be looked at. The other complaint is that when the service records were sent to the warranty company, there was a good chunk of them missing from before we even had the vehicle. I have emailed ones that have been missing since our purchase, and will continue to. At this point I have been told two different things by this dealership and given two quotes for a new and a used engine. I am afraid that I was sold a car with a warranty that wasnt good due to missing service records before we even purchased the car. I just want my car fixed. I cant work or help take care of my family without it. 

• Initial Complaint

  Date:04/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A simple 8 clips and 4 screws "not screwed in all the way" was all they had to do to replace front grill. Well they replaced parts that didn't need replaced and charged me for it. And the funny thing is , they even damaged the piece that didn't need replaced, rubber sleeve under bumper is bent out of place and exposed. "Yepp, no lie."Then I noticed before I left the lot and , yes I said, "Dont buy from here" they sent a goon squad to ASSAULT ME verbally with Physical harm.

  

  Business Response

  Date: 04/23/2024

  ************ was treated with the utmost professionalism and respect. ************ made a independent insurance claim on the front end of his damaged vehicle. ************ picked the specific parts that needed to be replaced, these parts need to be painted when ordered from the manufacturer as they are primer only. All parts that customer requested were replaced and were not painted as customer request. No further action is needed. 

  Customer Answer

  Date: 04/26/2024

   
  I am rejecting this response because: they re.oved wrong parts. They didn't need painted because they were not damaged.  They didn't fix damaged parts. And they still managed to damage it even further.  Bottom skid plate " bumper is still damaged.  The facia is not supposed to be removed. They told me that was the bumper facia confusing the customer. I told them. Those parts did not need to be painted because they were not supposed to be removed. The parts that were to be removed were.

   Graphite in color which is in the molding process. That I know because I make molds using the graphite powder. They are just trying to cover their ****.After they had a gun squad come and verbally assault and physically threatened with bodily harm to my person. Waiting on the owner, not a representative from their establishment.Quote quote service department contact me. There is no way.I am going to accept their excuse. If you go in to the dentist and the dentist cuts your arm off and then they replace it with a different color arm.Are you supposed to be okay with that no. Fix and pay for the mistakes.You have made nissan rock hill.
  

  
  

  

  Business Response

  Date: 04/29/2024

  ************ was treated with the utmost professionalism and respect. ************ made a independent insurance claim on the front end of his damaged vehicle. ************ picked the specific parts that he wanted to have replaced. The parts were replace as he requested. No further action is needed. 

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED ADDITIONAL WARRANTYS WHEN I PURCHASED MY VEHICLE IN 2/23. THE VEHICLE WAS TOTALED JANUARY 24. I AM OWED THE $2951.95 FROM NISSAN **************** FOR THESE CANCELLED WARRANTYS! ROCK HILL NISSAN STATED THE CHECK WAS SENT TO NMAC THE 1ST OF FEBRUARY! MY INSURANCE COMPANY HAS PAID NMAC OFF COMPLETLY FOR THE TOTALED VEHICLE. NISSAN HAS NOT AS OF 3/4/24 RECEIVED ANY SUCH CHECK FOR WARRANTY CANCELLATION. I CONTACTED THIS DEALER ABOUT THIS, I WAS TOLD "WE WILL STOP PAYMENT AND REISSUE AND PRIORTY OVERNIGHT THE CHECK! WITH THIS TRACKING NUMBER - ************ - ALL THAT WAS DONE "LABEL CREATED" AND ANOTHER COPY OF A FAKE CHECK SENT. WHICH I HAVE SENT A COPY OF. I DO KNOW ALL THE *************** & GENERAL MANAGER HAVE BEEN REPLACED AT ROCK HILL NISSAN FOR THIS VERY REASON! SELLING WARRANTYS AND NOT PAYING THE WARRANTY COMPANIES! THIS MONEY IS OWED TO ME, I BELEIVE THIS DEALERSHIP SHOULD PAY IT ANYWAY! ALL I CAN GET ARE LIES FROM THEM JUST TO SHUT ME UP!

  

  Business Response

  Date: 03/19/2024

  **************** was treated with the utmost professionalism and respect. NMAC has notated the account as paid. The account is paid in full so NMAC will process the refund for the customer. This may take up to 6 business days to process, and NMAC can be contacted by **************** for update inquiries. No further action is needed. 

  Customer Answer

  Date: 10/15/2024

   
  I am rejecting this response because:

   

   

  Still no REFUND still no response from BBB. oh well!

   

  ****** Wright 

   

  
  

  

  Business Response

  Date: 10/31/2024

  I listened to all the emails between our accounting office and Ms. ****** ******. I also tracked the fed ex tracking number that is in the statement below. It shows that the envelope containing the warranty refund check in the amount of $2951.95 was delivered on 3/7/2024 @9:00AM to **** in Irving *** Also, I have proof the check was cashed on 3/20/24. It looks like it was sent to the customer who signed and cashed it on 3/20/2024. I am sorry that the initial check was lost in the mail. But we would never send out a "fake " check. I do feel like we should always have a tracking number for us as well as the customers' peace of mind. I have left Ms. ****** ****** a message and apologized again for this. 

   

  ****** ****

   

  Please see attached document

  Customer Answer

  Date: 10/31/2024

   
  I am rejecting this response because: