ComplaintsforRock Hill Nissan

• Initial Complaint

  07/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ****************** damages my wheel

  

  Business response

  07/31/2024

  The matter with ****************** has been resolved. 

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: 01 June 2024 Amount of money paid: $2200 Business committed to provide: As advertised Nature of dispute: Failed to honor certified pre-owned advertisement Tried to resolve: No response to email or return call Advertising, when and where ad was seen: CARFAX and Rock Hill Nissan site.2022 Kicks SV advertised on CarFax and Rock Hill website as CPO, agreed to Saturday morning appointment for purchase. When I arrived and waited awhile for ****** while dealing with another customer, he linked me up with ***** to show vehicle and review/sign docs in packet. Concerned about As is document for signature, ******************* me warranty would be covered with finance person. Didnt think nothing of it, but when I bought up Certified Pre-Owned and Limited Powertrain warranty with Finance (forgot his name), he said CPO wasnt included. Told him ****** and I talked about it, but he said there was record of it. Checked and no trace of it on website, as vehicle was removed once I provided deposit on Thursday. Furthermore, I dont recall during phone conversation with ******, but he said I was told CPO was no longer offered. With no proof of advertisement or what we discussed, I purchased the vehicle, but verified vehicle was advertised CPO once home. If CPO wasn't offered, I would not have driven nearly 300 miles each way after searching for good price and CPO as prerequisite for purchase over the last couple of months!Emailed ************************************** Sales and ********************************* Internet Sales Managers with no response. Checked site this morning for Staff contact list and list has been removed, unless overlook!

  

  Business response

  07/31/2024

  **************** was treated with the utmost respect and professionalism. The vehicle that was purchased by **************** was not a Nissan Certified vehicle. A Nissan Certified it would include a 7 year/100,000 miles limited powertrain warranty from the original in service date. Instead **************** received at no charge to him, a lifetime limited powertrain warranty with unlimited miles and unlimited term. **************** also opted to purchased an additional mechanical service coverage plan. **************** was told the vehicle was not certified. Our disclaimer states "While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. Dealer not responsible for errors and omissions; all offers are subject to change without notice; please confirm listings with dealer."

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car at Rock Hill Nissan (****************************************) in August 2022. I was seeking financing and agreed to a credit check. For some reason, which I have never been told about, the dealership initiated 8 credit inquiries, which hurt my credit score. It took me a while to rebuild my credit score and refinance my car from a 23.4% to a 7.49% interest rate. Recently, I received a phone call from Rock Hill Nissan asking me to come to their dealership to see if I want to sell my car back to them and get a new one. Once came, I said that I would like to see the options within my monthly payment. I was asked to sign a document giving them permission for a credit pool. I said that I did not want hard inquiries on my credit report, as I was not sure if we would be able to make a deal. I was explained that it was just for pre-approval purposes to create a more accurate quote and see my monthly payment. I expressed that back in 2022 there was made multiple hard inquiries and I do not want it to happen again. I was assured that it was just for pre-approval and that once we decided to proceed then they would make a hard inquiry. Then we did a test drive of a couple of cars, and none of them fit my needs. After that, I left. Now I continue to receive notices from different financial institutions concerning my car loan application, which I have never submitted. I called those banks, and they referred me to contact the dealership, which I did. However, the representative refused to resolve this matter, referring to the document I signed. He apologized for misleading me but said that they could not remove those inquiries from my report unless I purchased a new car from them. I said that it was the last thing I wanted to deal with such an unethical, unprofessional company as theirs. I expressed that I did not want multiple hard inquiries on my credit report and was assured that it was going to happen, but it did. It affected my credit score badly.

  

  Business response

  07/24/2024

  ************************* was treated with complete professionalism. ************************** came to the dealership to test drive and purchase a used vehicle she saw online. After viewing the vehicle, she decided to purchase and finance the vehicle at the dealership. Her application was processed for financing as requested. ************************** was treated with the utmost respect throughout her visit. 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership on 06/08/2024. I originally went in and was purchasing another vehicle. They came out and stated they could not sell me that vehicle but instead offered me another vehicle with lower mileage. We did not get to test drive the vehicle all they said was it would get detailed and called it a day. They never provided me with any inspection of the vehicle they just stated there were no recalls. Jump into 5 days later after I purchased the vehicle and it stopped in the middle of me driving almost causing a horrible collision in the middle of an intersection. I called them and it took 5 hours to get any kind of help. They said they wont take the car back they said nothing is wrong with it because the issue was the battery and they came to replace the battery. The car still showed all these crazy lights in the dashboard and they said codes just needed to be cleared. The following day I am driving to the dealership after they stated the car was safe to drive because they fixed the issue which was the battery. On the way to the dealership my car completely stopped again and almost caused another collision again. I am beyond upset that these people do not care about the safety of my children or myself. They got their sale and that was it. I am beyond disappointed and upset. They definitely only care about a sale and not their customer or their safety. I guess itll take for someone to really get hurt in a collision for them to care or actually help. I requested a copy of a pre sale inspection but no one ever gave me one. I called and they stated someone would get back to me and they never did. They also charged me for service I didnt want with them.

  

  Business response

  07/06/2024

  **************** was treated with the utmost professionalism and highest customer service. **************** purchased a used 2021 Nissan Rogue on 6/8/2024. The vehicle was sold "As is" with all faults, and we expressly disclaim all warranties, express or implied." ******************** battery was replaced under the manufacturer's warranty. Please see the attached 

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used Nissan Pathfinder from this establishment back in June of 2022. The vehicle was at approximately ****** miles when I purchased it. We told the salesman the amount per month we could pay. I felt pressure heavily into buying an additional warranty, after saying no several times. My husband said we should go ahead and do the warranty. Fast forward to about three weeks ago. I brought it in because the engine light was on. Days later my husband had to call to see what was going on. We were told the engine was blown, which is crazy to me because I drove it up there. They contact the warranty place (who I will also be filing a complaint against) who informed us we needed all of the service records. We used synthetic oil, so we did not have to change it every ***** miles. We take all of our service records up there. Over a week passes before we hear that we are missing several records. I have been without a car for 3 weeks now - out of work. My child has state testing I have to take her to next week, and I have absolutely no way to get her there. We dont have money for a rental. Its not the dealerships fault that the engine blew. But their lack of informing us whats going on and then the warranty wont even pay for repairs when we were pressure into getting it to begin with - I have always made my payments on time. I have YEARS left to pay on a car that I cant drive, cant afford to repair, and cant afford to replace. It hasnt even reached ******* miles yet. The lack of communication from the dealership has been the absolute worst, and Im starting to wonder due to the low mileage, the cars age, and the amount of pressure to purchase the warranty, that they were aware of issues they didnt disclose. I will most likely lose my job because of this. I can email copies of the warranty, the bill of sale, repair records, whatever is needed.

  

  Business response

  04/29/2024

  ************** was treated with the utmost respect and professionalism. The claim was declined by the warranty company for incomplete service records. Since the time that ************** has purchased the vehicle there is a ****** mile gap in service history. The extended warranty company declined the repair due to sludge in engine related to lack of maintenance. If ************** can produce the missing records required by the coverage, we would be glad to resubmit the claim to the warranty company for reconsideration. 

  Customer response

  04/30/2024

   
  I am rejecting this response because:
  At no point have I complained that anyone has been rude or unprofessional. My complaint is due to two main things. One, first I was told the engine was blown, despite driving it onto the lot with only to engine light on and a slight ticking noise. Now, Ive been told theres sludge in the engine. This also seems impossible to me due to the fact that we just had it in for an oil change just a few days prior, and this mechanic said nothing of sludge in the engine or the engine being blown. He also informed us that the ticking noise was probably a timing belt, which is why we originally brought my vehicle in to be looked at. The other complaint is that when the service records were sent to the warranty company, there was a good chunk of them missing from before we even had the vehicle. I have emailed ones that have been missing since our purchase, and will continue to. At this point I have been told two different things by this dealership and given two quotes for a new and a used engine. I am afraid that I was sold a car with a warranty that wasnt good due to missing service records before we even purchased the car. I just want my car fixed. I cant work or help take care of my family without it. 

• Initial Complaint

  04/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  A simple 8 clips and 4 screws "not screwed in all the way" was all they had to do to replace front grill. Well they replaced parts that didn't need replaced and charged me for it. And the funny thing is , they even damaged the piece that didn't need replaced, rubber sleeve under bumper is bent out of place and exposed. "Yepp, no lie."Then I noticed before I left the lot and , yes I said, "Dont buy from here" they sent a goon squad to ASSAULT ME verbally with Physical harm.

  

  Business response

  04/23/2024

  ************ was treated with the utmost professionalism and respect. ************ made a independent insurance claim on the front end of his damaged vehicle. ************ picked the specific parts that needed to be replaced, these parts need to be painted when ordered from the manufacturer as they are primer only. All parts that customer requested were replaced and were not painted as customer request. No further action is needed. 

  Customer response

  04/26/2024

   
  I am rejecting this response because: they re.oved wrong parts. They didn't need painted because they were not damaged.  They didn't fix damaged parts. And they still managed to damage it even further.  Bottom skid plate " bumper is still damaged.  The facia is not supposed to be removed. They told me that was the bumper facia confusing the customer. I told them. Those parts did not need to be painted because they were not supposed to be removed. The parts that were to be removed were.

   Graphite in color which is in the molding process. That I know because I make molds using the graphite powder. They are just trying to cover their ****.After they had a gun squad come and verbally assault and physically threatened with bodily harm to my person. Waiting on the owner, not a representative from their establishment.Quote quote service department contact me. There is no way.I am going to accept their excuse. If you go in to the dentist and the dentist cuts your arm off and then they replace it with a different color arm.Are you supposed to be okay with that no. Fix and pay for the mistakes.You have made nissan rock hill.
  

  
  

  

  Business response

  04/29/2024

  ************ was treated with the utmost professionalism and respect. ************ made a independent insurance claim on the front end of his damaged vehicle. ************ picked the specific parts that he wanted to have replaced. The parts were replace as he requested. No further action is needed. 

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I PURCHASED ADDITIONAL WARRANTYS WHEN I PURCHASED MY VEHICLE IN 2/23. THE VEHICLE WAS TOTALED JANUARY 24. I AM OWED THE $2951.95 FROM NISSAN **************** FOR THESE CANCELLED WARRANTYS! ROCK HILL NISSAN STATED THE CHECK WAS SENT TO NMAC THE 1ST OF FEBRUARY! MY INSURANCE COMPANY HAS PAID NMAC OFF COMPLETLY FOR THE TOTALED VEHICLE. NISSAN HAS NOT AS OF 3/4/24 RECEIVED ANY SUCH CHECK FOR WARRANTY CANCELLATION. I CONTACTED THIS DEALER ABOUT THIS, I WAS TOLD "WE WILL STOP PAYMENT AND REISSUE AND PRIORTY OVERNIGHT THE CHECK! WITH THIS TRACKING NUMBER - ************ - ALL THAT WAS DONE "LABEL CREATED" AND ANOTHER COPY OF A FAKE CHECK SENT. WHICH I HAVE SENT A COPY OF. I DO KNOW ALL THE *************** & GENERAL MANAGER HAVE BEEN REPLACED AT ROCK HILL NISSAN FOR THIS VERY REASON! SELLING WARRANTYS AND NOT PAYING THE WARRANTY COMPANIES! THIS MONEY IS OWED TO ME, I BELEIVE THIS DEALERSHIP SHOULD PAY IT ANYWAY! ALL I CAN GET ARE LIES FROM THEM JUST TO SHUT ME UP!

  

  Business response

  03/19/2024

  **************** was treated with the utmost professionalism and respect. NMAC has notated the account as paid. The account is paid in full so NMAC will process the refund for the customer. This may take up to 6 business days to process, and NMAC can be contacted by **************** for update inquiries. No further action is needed. 

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  WE PURCHASED A USED *** FROM THIS DEALERSHIP FROM A GENTLEMAN BY THE NAME OF *********************, ON 12/6, AT NIGHT CLOSE TO CLOSING TIME FOR THE DEALERSHIP. AFTER GETTING THE *** HOME, MY WIFE NOTICED SEVERAL CRACKS IN THE WINDSHIELD. SO THE VERY NEXT DAY SHE CALLED THE DEALERSHIP TO SPEAK TO HER SALESMAN, AND HE ASKED THAT WE BRING THE *** IN SO IT COULD BE DETAIL AND REPAIRED. WHEN SHE ARRIVED THE *** WAS TAKEN FROM HER AND DETAILED, BUT NOBODY MENTIONED TO HER ANYTHING ABOUT THE WINDSHIELD. UNTIL SHE ASKED A SALES MANAGER ******************************* WHO SAID THAT SHE WOULD GET A NEW WINDSHIELD AND EVEN GAVE HER A BUSINESS ***D WITH HIS NAME ON IT, AFTER SEVERAL WEEKS OF TRYING TO GET IN CONTACT WITH SOMEONE AT THE DEALERSHIP, I TOOK IT UPON MYSELF TO CALL AND SPOKE TO A MEMBER OF THE SERVICE DEPARTMENT WHO SAID HE WOULD CONTACT *********** ********************* AND PROMISED HE WOULD REACH OUT TO ME, AGAIN NO RETURNED PHONE CALL. SO ON THE 27TH OF DECEMBER MY WIFE ATTEMPTED TO GO BACK TO THE DEALERSHIP TO ONCE AGAIN GET ANYONE TO HELP HER, SHE WAS FIRST TOLD TO FILE IT ON HER INSURANCE. THEN SHE WAS GIVEN A PIECE OF PAPER WITH INSTRUCTIONS ON HOW TO GET ANOTHER COMPANY TO REPAIR IT, WITH THE ***** "BILL TO NISSAN" COMPLETE WITH STOCK NUMBER. AFTER COMMUNICATING WITH THE BUSINESS TO GET IT REPAIRED, THE SECONDARY BUSINESS TOLD US THAT WE NEEDED TO CONTACT NISSAN TO GET IT APPROVED, AND IT WAS AT THIS TIME WE WERE TOLD THAT WE WOULD NOT BE GETTING IT REPLACED. AND AFTER SPEAKING TO A CUSTOMER SERVICE LADY, I SPOKE TO ****** AGAIN, WHO AGAIN SAID WE WOULD GET IT FIXED. NOW TODAY, THE 29TH, IM AGAIN BEING TOLD THAT IT WONT BE FIXED.

  

  Business response

  01/10/2024

  This has been resolved and taken care of. Attached is the invoice where we had the customer's windshield replaced. 

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On a Saturday I was looking at a car. I was approached by a very nice salesman. I let him know I didn't have credit. He assured me they could work with me. I test drove the car went inside to do the paperwork. They asked how much money could I put down. My wife and I told them none at the moment. They did a hard inquiry on my credit came back to me that they will reach out to me Monday by lunch. I received a text from the very nice salesman on Monday asking if I had a co-signer or a little bit of money down. I sent him a text asking how much would work and that I could be by Friday to pay a **** if that would work. He text back saying that he would run it by management. He text back shortly after saying management approved me for a **** down. He then scheduled me an appointment for Friday. He also told me over phone that I could come in beforehand if I needed to. I received my money on Wednesday. My wife and I headed straight to the dealership. We had asked for the salesman that we had been dealing with. Another salesman said he could help me. I explained the situation and what the other salesman and I discussed . He told me he would check with management . He left my wife and I alone for around 20 minutes. While my wife and I were waiting i got an alert from credit karma that I just received 4 new hard inquiries this is after the fact they ran my credit on Saturday. The salesman told me that the bank is showing a higher downpayment of **** and that the **** wasn't enough. I showed him the text message stating management approved me for a **** down . I asked him, if I could speak to management. A slender guy came over introduced himself . He was started being condescending and explaining how credit works. I'm a grown adult not a child I know how credit works. I told him that I was promised a certain amount and to honor set amount. I told him what the original salesman had text me went to show it to him and he told me he didnt care what deal I made with that salesman and that the salesman was new. I told him it dont matter he was still going to honor what was told . Sure I was becoming irate and will admit the fact I was cursing but I wasn't cursing him I was cursing at the fact I was lied to. I told him I wanted to speak to his boss and that even he has a boss to answer to. He looked at me and started speaking to me very aggressively telling me that I will not curse him again ( I wasn't cursing him once again. I never called him a swear word) I could see the anger in him and the aggression. I gave him the same stair down and asked if he wanted to meet me outside. He faked pretend to call the police. The other salesman grabbed me because he thought I was going to pick up a chair and throw it when I was aggressively going to slide it back into place. Misrepresentation is ILLEGAL!

  

  Business response

  11/14/2023

  ************** was treated with the utmost respect and professionalism by our staff. All applications for Auto Loans are subject to the Banks guides, and individual stipulations. Those terms and stipulations are determined by the Bank. We as a dealer do not determine the outcome of an Auto Loan application. That is solely at the discretion of the Finance Institution.

   

  Customer response

  11/14/2023

   
  I am rejecting this response because: I was met with respect only from the initial salesman. I showed the salesman the text between I and other salesman with proof of my complaint. I was met with by a manager with a condescending attitude. I told them that I should get fairly what was promised to my by another salesman and manager. The conversation did get heated . The sales manager. Told me to look him in the face that he would not be cussed at, he said it very threatening and angry. I wasn't cursing him I was cursing the fact I was lied to. I will attach screenshots with my evidence. Misrepresenting is ILLEGAL. I was told a **** down for the vehicle I test drove. Due to my lack of credit they told me a higher amount of $5000 down when I got to the dealership. You can easily lie and said I was met with respect but I was lied to was treated like a child and explained what credit is. 
  
  

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2022 ***** odyssey used from them in March 2023. They told me it had no damage or wrecks. Yesterday the front passenger side fender popped off. I took it to the ***** dealership. They are telling me it was previously damaged and is missing $1,700 worth of parts from underneath where it was repaired incorrectly. I called and spoke to the manager of Nissan, *************************, who basically accused me of doing the damage and also said the ***** dealership could be lying. Said he would have his people look at it but probably would not justify fixing it since he doesnt know what I did to it. I have never had an accident in this vehicle and have only had the oil changed. He was very rude and dismissive and I am appalled that they sold me a car with damage and bad work done to it and then told me they had inspected it and it had nothing to wrong with it.

  

  Business response

  11/09/2023

  **************** Purchased a used 2022 ***** odyssey, she was treated with the utmost respect and professionalism.  All used car purchases are "as-is with all faults and exclusions" as defined in the purchase order signed by the customer,  Also attached is a PDF of the CarFax for the 2022 Odyssey. The CarFax shows the vehicle has had no accidents or damage. 

  Customer response

  11/09/2023

   
  I am rejecting this response because:
  They provided a carfax showing it had no accidents and I was advised that it was inspected by them. It was either not inspected or they omitted that it had damage. The ***** dealership advised me it would have been seen during any inspection. I purchased the vehicle on good faith that the dealership was telling me the truth. It will not let me attach the invoice from *****  but I will be happy to provide for them so they can review it. 

  

  Business response

  11/14/2023

  **************** has been treated with complete professionalism and respect. The Carfax shows zero accidents and damage, in addition the used vehicle was purchase and bought "as Is" with all exclusions. There is no further assistance needed in the transaction. 

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