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Business Profile

Pool Contractors

Aqua Pool Care, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The pool is supposed to have a 5 year warranty. After 2 years there is a pump that had to be replaced. Of course the people that service the pool call and explain the situation. No call or return call. I paid for a new pool and they installed parts close to a year old. I know that they have several compliants but I should have this resolved!

    Business Response

    Date: 04/25/2025

    We do not have a customer by the name of **** *****.  Given the address, I'm assuming this customer is actually **** ********.  **. ******** failed to make the final payment on his contract, and the contract plainly states as follows:  Contractor warrants his work to be free from defects in material and workmanship for a period of 3 years from date pool is filled.  If last payment is not made by homeowner, all warranties are void and contractor is not responsible if the homeowner hasn't complied in full of the terms and payments and other conditions of this contract.  This contract was signed by **. ********, so he was aware that he had forfeited his warranties on the pool and equipment when he made the decision not to make the final payment.  **. ********' pool equipment comes with a 3-year manufacturer's warranty.  Had he made the effort to contact *******, they would have repaired or replaced it under their warranty.  As for Aqua Pool Care, per our contract, we will not warranty or service anything on his pool until final payment is made.  It is our understanding that his house has been sold, and his warranty is non-transferable.  In summary, **. ******** is trying to collect on equipment that no longer belongs to him.

Aqua Pool Care, LLC is BBB Accredited.

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