We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometry

Clemson Eye

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2,2023 - I went for a routine annual eye exam that my health insurance covers everything but a $20 copay. January 27,2024 - I received a bill for $295 (eye exam) and $70 (refraction). and after Clemson Eye submitted to my health insurance, my portion owed was $143.74. I called CE to inquire about the amount due and they explained to me that ** ****** coded it as medical (instead of vision) because I had a condition called Dry Eye. I had never heard of Dry Eye and told them this was never discussed and when they disagreed, I asked what was prescribed to fix Dry Eye and they didn’t have an answer. It’s all very suspicious. If it had been discussed, I certainly would have remembered. I also suggested that they might have gotten their patients mixed up?!

    Business Response

    Date: 04/05/2024

    Good Morning,

    We apologize for the error. The dry eye diagnosis has been removed from the billing. Claim is in process of rebilling. A new statement will be generated once patient responsibility has been corrected. 

    If you have any questions please reach out to.

    Collette W******** 

    ******************************* ************

    Customer Answer

    Date: 04/07/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

    Regards,

    ********* *******

  • Initial Complaint

    Date:03/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife's eye doctor recommended she go to Clemson Eye after running a series of tests to try to figure out what's causing her vision problems. We were apprehensive after hearing so many negative comments and reviews but trusted her judgement. She stated Dr Sreenivasa B************ was very good. We were told to arrive early as he hates people being late. The place was packed and we waited for an hour before she was seen. They ran most of the same tests her eye doctor had ran, being shuffled from room to room for another hour. He finally came in and basically said he couldn't find much wrong. He seemed in a rush to leave and just disinterested. She mentioned dry eyes. He said to schedule another appointment next week with someone else there for a prescription! I cancelled that and caller her eye doctor to get the prescription that same day. On our follow up visit with her eye doctor, Dr Michelle C*****, another couple tests were done. Dr C***** reviewed the notes from Clemson Eye and couldn't understand why nothing was done. We voiced our absolute displeasure with Clemson Eye and said we'd never return. She decided to send her to ANOTHER specialist because of Clemson Eye's inaction. Now we have to go through the entire process again! To add insult to injury we received a bill from Clemson Eye for $131. That money was wasted and now we'll have to pay another eye doctor (and waste another 2 hours) for the same thing Clemson Eye was supposed to address. Dr C***** was shocked and disappointed that they didn't attempt to help. Clemson Eye, in our opinion, is the worst and Dr C***** informed us that Dr. Sreenivasa B************ is no longer there! We should not have to pay for eye tests that were already done. Dr C***** sent those results to them before we went. We shouldn't have to pay for his worthless evaluation since he did nothing and we now have to do it all over again somewhere else.

    Business Response

    Date: 05/08/2023

    Spoke with the patient about his concerns and assured him that we do not plan on him receiving a bill.  We will adjust the $98 off.  I apologized for any problems that he felt were not solved a properly .  He was fine with the comments and accepted the adjustment off the bill. thanks Lisa

    Customer Answer

    Date: 05/08/2023

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******

  • Initial Complaint

    Date:03/17/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/27/23 I called to reschedule my appointment with Dr B****** who I was referred to. On 3/2/23 I was notified by phone call that my appointment on 03/03/23 needed to be rescheduled because the dr wouldn’t be in that day. I rescheduled my appointment for 03/16/23. I got a confirmation email reminder on 03/14/23. I got a confirmation text reminder on 03/16/23 for my 330pm appointment. I showed up at 3:15. The employee who checked me in said that my appointment was canceled because the dr was unwell. The employee said she would check my phone number on file and reschedule me when another cornea specialist was available. The employee then moved on to another customer. No follow up was done. I should have been contacted before I showed up. I live out of town which is an hour roundtrip commute to this specific location because that is the location dr b****** runs out of. I had to pay for **** fare and modified my work schedule to attend this appointment. The employee in question and clemson eye itself are not professional and should know better when it comes to business practices. I have uploaded my confirmation email and **** statements. I request to be compensated for their unprofessionalism. I would not recommend this business.

    Business Response

    Date: 05/02/2023

    First of all, I do want to apologize for any inconvenience that this has caused Ms. *********.  We did call the patient to reschedule her appointment on March 3, 2023 due to Dr B****** not being in the office.  We tried to call the patient several times to reschedule but did not get a response for the March 16, 2023 appointment .  Dr. B****** had to be out due to a medical issue.  I have looked into the response of when Ms M******** came into the office for her appointment on 3/16/2023.  I have spoken to the front staff about this and going forward we will set an appointment for our providers.  We at the time did not know when Dr. B****** would return to work.  She still has not returned.  We have a corneal specialist in Greenville that we can send this patient too but it would not be closer for her to drive.  There is not a refund that we can send for her drive to her appointments but I will personally send her gift cards to help.  I have tried to call the patient several times since this email and cannot get an answer.   Again, we do not want unhappy patients and I wish the best for Ms. M********.  

    Sincerely,

    Lisa * M****

    Regional Director of Operations

    Customer Answer

    Date: 05/02/2023

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** *********

Clemson Eye is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.