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Business Profile

Apartments

Valley Creek Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

This profile includes complaints for Valley Creek Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Valley Creek Apartments has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Valley Creek Apartments

      9085 Fairforest Road Spartanburg, SC 29301

    • Valley Creek Apartments

      30 Patewood Drive Suite 165 Greenville, SC 29615

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2024

      Type:Facilities Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm needing someone to come out look at these apartments at valley creek. Living conditions are not up to where they need. I have mold in tub and walls in bathroom. Was told by landlord to paint it myself. No one has came out to fix anything. My bedroom ceiling is cracking as people above walks. Apartments don't have air and they still want us to stay and pay rent. My dish washer has mold and mildew. I have hole behind my toilet and rat came out. Told all this to new landlord and all she said was to pay past rent or I'm evicted.

      Business Response

      Date: 08/15/2024

      The ceiling was fixed on August 7th. The hole is being addressed tomorrow August 16th by on-site maintenance. the tub is being resurfaced August 20th by a local vendor- as this was their earliest spot on their calendar. We take tenant concerns very seriously. Were on it. It will be addressed in a timely manner. 

      Customer Answer

      Date: 08/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 

      [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]

      Regards,

      ********* ********

    • Initial Complaint

      Date:05/31/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted my 30 day written notice to Timber Creek Apartments in March letting them know that April would be our last month as tenants. We rented on a month by month basis and was told by management that 30 days notice was all that was needed. We cleaned the apartment and took pictures on our last day of occupancy. We emailed management a week after we moved regarding the security deposit and the manager, Barbara, stated that she submitted a request for the return of our deposit. We have still not received our security deposit and it has been over 30 days. The management was very difficult while we lived there. Maintenance issues were ignored. We had no air conditioning for the last 6 months we lived there because there were issues with the furnace. We called multiple times to management and also to local agencies for assistance but the furnace was never fixed. We were only given one window unit for the entire apartment. There were multiple other reasons we left but Timber Creek and the management company, ***** **********, are the worst. They do not care about their tenants or their well-being. I would appreciate any assistance in getting my security deposit back. Thank you.

      Business Response

      Date: 05/31/2024

      Thank you for reaching out to us about the issue with your security deposit refund. We apologize for the inconvenience this has caused.


      After investigating, we found that the refund was indeed processed and sent to the address we had on file, which was your old address. We understand that this was not the correct address, and we take full responsibility for the mistake.


      We are pleased to inform you that a new check for the security deposit refund will be sent out today to your current address at **** ********* ***** You should receive it within the next 7-10 business days.


      Please let us know if there's anything else we can assist you with. Your satisfaction is our top priority, and we regret any distress this error may have caused.


      Thank you for your patience and understanding.

      Customer Answer

      Date: 06/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau,

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business indicated that they mailed the security deposit to our old address. I would like to let it be known that we included the address where the security deposit should be mailed in our 30-days notice, which was the only address we ever provided.

      Regards,

      **** ******

    Valley Creek Apartments is NOT a BBB Accredited Business.

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