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Business Profile

Credit Union

Founders Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Founders Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Founders Federal Credit Union has 7 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 12th I had someone scam 2 charges $140.71 and 150.82 from my bank account to **** **** in California through **** ***. I called while the charges was still pending and the money hadn’t came out of my account yet. They allowed the money to come out of my account anyway the next day. I when in and made a report and got a new debit card. While making the report I gave them 3 months of my **** *** transactions and forwarded them a email from **** *** that said the fraud had to happen on my banks end because they don’t see any fraud on their end. They said it was probably someone hacked my debit card info and linked it to their **** *** account. I’ve gave the bank everything they have asked for and they still haven’t refunded my money that’s suppose to be insured and protected. It’s Christmas time and I have $26 in the bank because they stole my money and the bank is not giving me my money back. They keep saying call back after 10 business days. They have put me in a bad situation at Christmas. This is a poor way to do business. They don’t care about their customers or this wouldn’t happen. ***** ***** will give you your money back while their doing their investigation.

      Business Response

      Date: 12/27/2024

      The member contacted Founders regarding the unauthorized transactions that had been preauthorized on their account. Our Founders team reviewed the documentation and provided and a provisional credit  to the member's account within the required timeframe. An email response was provided to the member.  

      Customer Answer

      Date: 01/02/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau,

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

      Regards,

      **** ******

    • Initial Complaint

      Date:07/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Loan payments

      Business Response

      Date: 07/26/2024

      We have made several attempts to contact the member by telephone and are providing written correspondence to inform of the following actions that have been taken. As the result of our research, we have removed all collection holds from the account. Also, a notation was added not to place any additional holds on the account regarding this matter. Founders will consider this complaint closed.

    • Initial Complaint

      Date:06/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Founders FCU ACCT# ***********  I have attempted to dispute this account several times and have been ignored .this company is intentionally reporting false information. According to the United States Code all information on my consumer report MUST report 100% complete and accurate

      Business Response

      Date: 06/16/2023

      We have made several attempts to contact the member by phone and are providing written correspondence for follow-up.  We have determined through our investigation that she is the owner of the disputed accounts and unless she has additional information to verify her claim, this complaint is considered closed.

    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I do not have an account with ********. Nor do I have services or products. When I first called ******** last month to ask them to reverse the charge… they said they needed my PIN. I explained that I don’t have an account or services therefore I don’t have a pin. They said they couldn’t help me. They have again charged my credit card for service that I have not received. My cell phone is with *******. There are fraudulent charges that founders has not investigated even after I reported the unauthorized charges $274 on July 3, 2020 $145 on August 1, 2020 When I called my credit union (Founders) they did absolutely nothing. They transferred me multiple times and never put the account into fraud as is standard practice with unauthorized charges. Requesting founders investigate the fraudulent charges and not allow charges to continue.

      Business Response

      Date: 08/31/2022

      I am sorry to learn that you had 2 unauthorized charges with ******** on your credit card.  I understand how frustrating this must have been for you.  While reviewing your complaint we noticed that ******** refunded both charges on 8/10/22.  We appreciate you making us aware of your complaint as we strive to provide excellent member service in a timely manner. Please let us know if there is anything else we can assist you with. 

      Warm regards,

    • Initial Complaint

      Date:06/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A loan was taken out with this institution, money has been taken out of my account without notice causing that account that was supposed to have been closed over a year ago to go into overdraft that is one and 2 the person that is the co borrower on the loan which the loan is for banks with the business and at first made 2 payments by them also doing the same they allowed this person to go inside and switch there account so no more money could be taking from that account !!! And yea the person that did this told me this so yes it upsets me to no other level because now I am 699.00 in overdraft because of this that they have not tried to notify me of!!!!! They should no be allowed to take money that isn’t there to take !!!

      Business Response

      Date: 09/20/2022

      Response: We have made several attempts both my telephone and email to contact the member and have not received any follow-up at this time.

    Founders Federal Credit Union is NOT a BBB Accredited Business.

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