Complaints

This profile includes complaints for RNR Tire Express's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RNR Tire Express

  160 Metro Dr Spartanburg, SC 29303-2754

• 

  RNR Tire Express

  3322 N Main St Anderson, SC 29621-4108

• 

  RNR Tire Express

  1280 Asheville Hwy Spartanburg, SC 29303-2174

• 

  RNR Tire Express

  3141 N Pleasantburg Dr Greenville, SC 29609-3758

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought some rims and tires paid them off. And then the breaks needed replacing. I called rnr and asked them to lossen up the nuts because they tighten one of the tires bolts too tight. But they refused to do so. My wife and I called there corporate office but no one will call me back. When I call them they just say someone will call me back but no one ever does. I have been trying to get it off by myself but it has been taken me too long. And we need it off so me and my wife can get back and fourth to work.

  Business Response

  Date: 01/15/2025

  Good afternoon, 
  
  We apologize for the delay in someone contacting you about the issues. We have attempted to reach out to contact, but have not been successful.
  Please reach out to our corporate office at ***** ********* if you have any further questions. 
  Thank you. 

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 6 months “same as cash” deal with RNR was done in July of 2024. As of today, 8/19/2024 they took out another payment today- mind you i paid every 13th on automatic withdraw. The payments were done. I never missed a payment. And they now are saying I was supposed to call and make sure my debt was clear which was never stated or put in my contract. And now it’s continuing to be an 18 month lease instead of a 6 month lease, which was never stated either. I’m not paying an extra $3,000+ on tires that I have fully paid off and signed for on the contract just for me to be told something else. This is why we have contracts.

  Business Response

  Date: 08/27/2024

  This customer met with our Regional Manager and worked out a payoff plan.

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had at least four accounts with the Estes Parkway location and send multiple referrals . We have never had a problem from the former manager Joseph. We have spent probably close to $10,000 there . We will NEVER purchase another item. Lee from Florida has come in as the manager “to get things straight and build clients” he will do nothing but lose clientele. He is abrasive , rude , and threatening. He has his collections to so rude we had an exchange of words that made me cry and they are now only supposed to speak to my husband but they still call. I get so many harassing collection calls and auto calls it’s worse than telemarketers. Whatever you have decided to change , you chose poorly. I’ll never send another person there nor go. I asked them to look at my tire it was making horrible noise . They never took wheel off said “look through here definitely change your rotators, it’s definitely the problem” two days later my calipers collapsed lines collapsed and brake system failure at 75 on I-30 in Texarkana. Thanks Lee and your inferior team of idiots. Maybe even have your “collections” harassment team take a course in civility. I hope you choose to give Joseph back his management position or shut the place down. It’s a disgrace and nothing but harassment . We’ve paid all the sets of wheels and tires within 6 months . Because we have situations that have come up of serious nature I don’t feel like I should be threatened with field visits and repossessions for a few days late. But don’t worry we will be paid off and never returning after October 5.

  Business Response

  Date: 08/15/2024

  Contact was made with the customer(s) by our Regional Manager.  He was able to resolve the issue for the time being and there is a mutual decision made in how to move forward.

  Customer Answer

  Date: 08/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tires that were put on my car are not acceptable.I purchased set of tires in April 2024 from day one they are very noisy sounds like they gonna fly off car they are not the right size my car runs a 205 50 17 They put 215 45 17 on my car .now before said tires were installed I heard nothing . These tires as I said are very noisy. Now on Monday the 29th of May I went for a rotation and them to check tires I was there maybe a half hour . They said tires were fine .but they did not rotate said tires I know because they lost a center cap when originally installed if rotated the missing cap tire should be on right front but Is still in same spot since tires were put on car. He drove and said it was my car no not my car had it checked . Beside that I'm supposed to believe that a completely quiet car went from no noise to what I hear did not happen til they put said tires on car . No noise what so ever and their is nothing wrong with my car.

  Business Response

  Date: 08/01/2024

  To whom it may concern: 

  We would be happy to service the customer and her issues, but the condition of her vehicle is preventing RNR Tires from being able to perform any work.  When she arrived at the store to receive service her vehicle had obviously been in an accident.  She admitted to hitting a deer with the vehicle.  We advised the customer of the issues with her car and let her know when the mechanical problems were fixed, we would be happy to help her.  The offer still stands.  Once the car is mechanically sound we will be happy to see what is causing her tire issues.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was put on a 6 month same as cash payment plan on a brand new set of wheels and tires totaling 2514.96 plus tax on Dec 23, 2023. Almost back in Florida my car starts swerving and I immediately called them to let them know what was going on. They told me I could bring it back to check it. I told them I was almost home and I'll bring it back when I had to return back to work. On Jan 3, 2024 I brought the car back and they align it again.. I told him my concerns and he said it was just the tires they are new give it a little while. I travel for work and on April 24, 2024 I realized both my front tires are going bald. She said I can bring it up there. I took my car up there and after 4 hours was told it was an alignment issue even though they did my alignment on my car twice that it was not covered by they insurance and I should of continued checking on my car even though I only had the BRAND NEW SET OF RIMS AND TIRES FOR 4 MONTHS. Never missed a payment and the worker at the desk said I will have to buy 2 new tires. I should not have to check on brand new tires after 4 months. And after just reading the paper it states that my tires are 215/55r when they put 235/45zr18 on my car. Don't know if that made a difference but the right tire size should of been on the alignment paper I would think.

  Business Response

  Date: 05/07/2024

  We took care of *** ********* with 2 new tires. She was happy that we did that for her.

  Customer Answer

  Date: 05/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* *********

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new set of wheels and tires… I took the car in to be balanced and rotated which took 1h 45m to do when I left the car was bouncing all over the road… I called the store to ask if they forgot to balance the tires because it wasn’t doing this when I took it in… they said no we balanced the tires you just have a bent wheel… (which they did not tell me about in the store because it was still under warranty and they didn’t want to replace it) I explained that I was going out of town and I was told to bring it back in and they would try to balance it “better” I told them no I would take it elsewhere to have it looked at… I took it to ***** **** in Paducah and was told not one but 2 of my wheels were bent horribly and that two of my tires needed to be replaced ASAP… I reached back out to the store and was called a liar… I then reached out to corporate and explained the issues I was having and was told to send proof of the findings. I emailed the proof and the next day got an offer for them to make it right with new wheels and two new tires… meanwhile I had to buy new ones before leaving ***** because it was so dangerous to be driving the car in that condition. Thank God I didn’t put my children in it and travel to FL over 600miles like that! These people are terrible to do business with and lack professionalism and respect for their customers. They also are very slow to respond to urgent complaints. I have requested a refund for the money I was out on these wheels and tires as they have been returned I was told they don’t do refunds by the Paducah store however their website states differently. This was a fraudulent sale and could have cost me and my children our lives.

  Business Response

  Date: 04/02/2024

  We offered to replace the 2 front tires from wear from non-rotation.  We also offered to replace the 2 wheels that had bends or for her to come in and pick a new set no additional cost to her. Instead, she wanted to Return the wheels and tires. 

  "But what I would like to recommend if you are intested is checking out some others wheels we have in stock today that are BRAND NEW that we can swap out at no charge.
  We currently have 3 brand new sets of 18” Wheels at the store today. – if you don’t like any of these, I can check another Nerby store in Marion, IL to see what I can delivered down to Paducah Today.
  
  That way you can have a complete set of brand-new wheels, 2 brand new tires all in perfect condition for your upcoming trip."

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tires and rims approximately 6 months ago or a little more they put wrong tires on rims also one rim bent they never replaced it I’m currently still paying on the rim and tires never missed a payment at all never did a rotation only 1 alignment I do have proof of this also

  Business Response

  Date: 03/13/2024

  I have spoken with customer over the phone is he is coming into the store March 14th to discuss resolution.

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over Charge

  Business Response

  Date: 03/07/2024

  Good morning, 
  
  We apologize to hear about the concern. If you could please reach out to us at ***** ******** to discuss the issue more thoroughly, we would be happy to have someone reach out about your payments and contract details. 
  Thank you! 
  
  

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tires from this company on 9/22/23 on the installment plan. I had a set back for one of the payments at the end of October 2023 and instructed them to pull a double payment on 11/10/23 to catch up but also to avoid the contract going into a 18 month installment plan. The last payment was to be on 1/19/24. I noticed that in January instead of pulling the full payment amount, they started pulling half of the payment amount. I figured that was just the remainder of the contract but now I am being told I still owe over $453.00, after already paying $777.35, my calculation (Tires/$600), and that because of the issue in October, my contract is an 18 month installment plan. I have asked numerous time to see a statement as to what they show I have paid up to date but keep being told that they can not give me that information until I make a payment.

  Customer Answer

  Date: 02/08/2024

  The district manager, Jason, contacted me shortly after I submitted the complaint. He advised that they made a mistake and my account is now closed as it was paid in full.

  
  

  Thank you,

  ***** ****** 

  ************

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first signed my contract with you all I signed for $60/biweekly. They started running my card for $70. I became behind on my account, employees started running all cards on my account multiple times a day and daily, causing my account to overdraft and go negative. The employee also began calling me on her personal phone. When I made my last payment I made it clear to not keep the card on file so this didn’t keep happening. Today 1-27-2024 they ran that card that wasn’t supposed to be saved, for a random $20 amount. When I asked why, she told me corporate ran the card she didn’t. When I speak to them about this they tell me they don’t record our phone calls, they can call us off of any phone they want to collect, and they can run a card on file as much and often as they want until they get the payment. I am wanting to see what my options are and if all of this is legal.

  Business Response

  Date: 02/08/2024

  Good afternoon, 
  
  The customer's account is 12 days past due. As per their contract, their card has been charged with a payment and a late fee. We do apologize if this has caused an inconvenience. If there is a better card your would prefer on file for payments, the store would be happy to change the card we have on file. 
  

  Business Response

  Date: 02/08/2024

  Good afternoon, 
  
  The customer's account is 12 days past due. As per their contract, their card has been charged with a payment and a late fee. We do apologize if this has caused an inconvenience. If there is a better card your would prefer on file for payments, the store would be happy to change the card we have on file.