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Business Profile

Furniture Stores

Welchel Furniture Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Welchel Furniture Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Welchel Furniture Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sofa and chair. When delivered it was the wrong one, but I liked the fabric so kept it. I called to ask about changing the legs on it because the one I picked out was higher. They said it would be checked on but I never have received a call back ( even though I called them several times). Also ask them to order arm protectors and never heard another word. Not very service oriented. This has been taking place over the last year.

      Business Response

      Date: 10/12/2023

      The arm covers and legs were ordered last year and received in January of this year. I thought they had been given to customer. When we received word that Mrs. ******** had not received them we searched our warehouse and could not find them. I reordered arm covers and legs from Company and they should arrive in the next two weeks. 
      Thank You, Randy W******

      Customer Answer

      Date: 11/20/2023

      Cindy
      Thanks so much for the help of the BBB. 
      Randy got the taller legs in for my couch and chair. They are now on my furniture and look great. Appreciate all your help. 
      *****

    • Initial Complaint

      Date:05/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband bought an electric rocker recliner made by lazy-boy at Whelchel's Furniture, Inc. in spartanburg, sc in January 2021 and I have had a lot of problems with this chair, they have had to come out 3 times to repair this chair and it is still not right, they supposedly sent me another one, but I think it was the same one, I would like to receive a new rocker recliner since this one is still having problems, the address for them is *** ****** **** ** ************ ** *****. This chair has not been right ever since I received it and it side winds when the foot part of the chair is raised and it squeaks, we still have a 5 year protection plan on it.

      Business Response

      Date: 06/26/2023

      We just received the motor for recliner.. 
      I have contacted ******** Service man to pick up motor and schedule time to replace motor.
      Thank You,
      Randy W******

    Welchel Furniture Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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