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Business Profile

Plumber

Drain Doctor-Electric Man

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed contract to install ceramic tile flooring in two bathrooms and replace existing shower in master bath. Contract says it is a three day job. They began work on 11/18/2024 and as of todays date 12/30/2024 job is still not completed to our satisfaction. We signed completion contract on 12/28/2024 with many stipulations. I used the new shower the next day and the water didn't drain, so have not paid remaining amount I agreed to on 12/28/2024. We have had so many excuses as to why the job is taking so long. Many of which I have in text messages to/from the installer. It has been a nightmare. My house has been dust-filled for well over a month and I am unable to put things back together because there is always (one more thing) that needs correcting. We are nowhere near satisfied with the job and have relayed that to owner of ********* several times throughout this terrible experience. Tiles are not even, and several areas where patchwook is evident. Not sure if we should pay balance just to get them out of our home and then hire a reputable company to repair *********** mistakes.

Drain Doctor-Electric Man is NOT a BBB Accredited Business.

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