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          PROS Heating & Air has 1 locations, listed below.

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            Business ProfilePROS Heating & Air

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            331 Dutch Ln

            Summerville, SC 29486

            Get Directions
            Visit Website
            (843) 469-2182

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            Customer Reviews

            5/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/30/2018

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            331 Dutch Ln, Summerville, SC 29486
            BBB File Opened:
            1/29/2018
            Years in Business:
            7
            Business Started:
            11/21/2016
            Business Incorporated:
            7/14/2016
            Accredited Since:
            1/30/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            1
            Alternate Business Name
            • Pros, LLC
            Business Management
            • Mr. Wesley Grund, Owner/Operator
            Contact Information

            Principal

            • Mr. Wesley Grund, Owner/Operator

            Customer Contact

            • Mr. Wesley Grund, Owner/Operator
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/08/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            On July 6, 2021, PROS Heating and Air came to my house to service my HVAC. At that time, I purchased an annual service contract for $175.00. I was told by the technician that the company would be in touch concerning servicing your unit in the winter. I was never called nor received an email to set up this service. I called the company and continued to receive a message that the voice mail was full. In June 2022, I received an email to renew the contract. I replied asking for more information since the original contract was never upheld. I sent a work order at the beginning of July to try to get a hold of someone. I also continued to call, finally leaving a voice mail on July 5, 2022. I still have yet to hear back from the company. At this point, I would just like to be refunded for the service that I was never able to schedule.
            Read More

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Bryan C

            06/18/2024

            I've been a customer with pros for half a decade now. Our air conditioner recently went out and it took a week to get the part but the team at pros was wonderful. They lent us two portable air conditioning units so we didn't have to suffer while they were waiting for the part. They didn't even charge us a fee to come out after the initial fee to bring us the units or fix the part. The air conditioner is fixed and working well. We also like that they sent the same technician every single time. Giving a shout out to Anthony. He was very professional and very fast. I could not recommend this company more. You can't miss by going to pros heating and Air.
            Read 9 More Customer Reviews

            Local BBB

            BBB Serving Central South Carolina & Charleston

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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