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Business Profile

House Cleaning

Forever Clean

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Cleaning.

Complaints

This profile includes complaints for Forever Clean's headquarters and its corporate-owned locations. To view all corporate locations, see

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Forever Clean has 2 locations, listed below.

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    • Forever Clean

      13103 Brookstone Way Summerville, SC 29486-8091

    • Forever Clean

      810 Lecpure Dr Ladson, SC 29456

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to cancel my Forever Clean subscription, because I can no longer can afford it. I emailed them March 6th, to request for cancelation. They told me I have a 6 month contract with them, but they will reduce my contract to 5 months and April 2, 2023 was my 5th month. My cleanings started in December 2022, that is 5 months. Please see attached documents for proof of my 5 cleanings and email with Forever Cleaning stating they reduced my cleanings to 5 months. I just want them to cancel my subscription. I tried to cancel subscription, but they don't provide a option to cancel on their website, that is against the law. If they don't close my account, and take any money out going forward. I will have to get law enforcement involved.

    Forever Clean is NOT a BBB Accredited Business.

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