ComplaintsforRealty One Group Coastal Property Management

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This Company does an absolutely terrible job of managing property's. They discriminate against renters with HOA violations while allowing everyone else to violate policy. They won't contact you when you call the number provided. There service is terrible and they chase money. We just moved from out of state and instead of being reasonable they try and punish innocent people for know reason.

  Business response

  02/16/2023

  I am sorry that this states it is the 3rd and final communication that we have received but we have received no prior communication on this issue. 

  But, as a response, we manage the Homeowners Association that this property is within. However, the complainant is not the property owner and I am not sure if it is a person that is trying to do our company damage. However, for response sake, I will assume that this person is a renter and working directly with the owner.

  1. As the homeowners association, we communicate and deal directly with the property owner's who are aware of HOA covenants for the neighborhood and who signed documentation when they purchased the house that they would follow and enforce them. Therefore, it is the homeowners responsibility to communicate these rules and expectations to their tenants. As a third party, we are not aware of who tenants are and we do not provide them any information... for instance, an abusive ex-boyfriend or stalker could be posing as a tenant to try to get information about the property from the homeowners association - therefore we only communicate with homeowners of record.

  2. The covenants of Felder Creek clearly state that no trailers can be kept in the driveway or on the property and that there is no overnight street parking. If there is a violation, it is issued to the property owner of the house. It is up to the homeowner to communicate this information to the tenant. There are courtesy notices issued prior to charging fines... if the violation wasn't corrected within the stated time, then a fine is issued. So if there are fines issued, the issue has been ignored. In this instance, there were 2 courtesy notices issued that are attached and the violation was still not corrected.

  3. I have attached copies of the violations as well the community covenants if you would like to read that it is in writing. For community covenants to be valid and enforceable, they need to be filed with the county and these are filed with Berkeley County and are a matter of public record that can be researched by anyone, including tenants. As you can see, the violations are addressed to Theresia & James Howard, who are the homeowners of record so it is incorrect that we are discriminating against tenants.

  In conclusion, the occupants of this home have been in major and repeated violation of the covenants with no resolution. We have communicated these violations to the homeowner of record with whom we have legal authority to communicate.

  If you would like to speak directly with me, please call me at 843-********

  Lindsey *********

  Broker in Charge

  ROG Coastal Property Management

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