Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I having been renting a townhouse with ROG Property Management for the last 18 months. I was working with a realtor when looking for a place to rent. I strongly believed I was targeted and discriminated against. My application was denied even after sharing my financial information showing that I was more than capable of paying the rent. I was told the only way I could be approved was by paying the first year up front with a security deposit. I live in Charleston, SC so finding a place is very difficult due to the influx of people migrating to the area. I have two children which put more pressure on me to find a place as quickly as possible. So, I had to pay nearly 30k upfront with ROG! I was also never told that the owner was only looking for a short term rental. After my first 12 months, I was told the owner was retuning and I was only allowed to sign a 6 month lease with a rent increase! I treated this home extremely well kept it clean and maintained properly. ROG does 2 to 3 random inspections every year, which I think is completely ridiculous. The inspector will text you randomly and give a date that you aren’t available to negotiate. It’s always during working hours and during the work week. I would take time off work to meet the inspector only to find that he was already in the home with no call or notice. I have 2 daughters that live with me, which is why this was always a concern for me. I don’t understand how this wasn’t considered to be a complete invasion of privacy. I would bring these concerns up with Wendy the property manager for ROG only to be discarded. Also, upon moving out I had two tvs mounted in this 3 bedroom Townhome. The holes were filled and repainted with colored match paint at my local Home Depot. I also had the carpet professionally cleaned. After, being forced out in April the busy and worse season to move in and spending almost additional 5k in moving expenses. I was hoping to get back my $2196.00 deposit. I’m looking at a bill for $925.00 which is completely ridiculous. This leaves me with a refund of 1,270.00. This is crazy, I even provided receipts showing professional cleaning being done. After, informing Wendy about this she states that was an oversight and offer to refund me for the carpet cleaning. No, apology or anything, which is so inconsiderate. I am still owed $700.00 and I was told by Wendy that 7 walls needed to be repainted and their painter charges $100 a wall. I feel like this experience with ROG feels like a modern day “shakedown” I literally feel like my money was stolen from me. I’m a single father trying to support my children and I refuse to stand by and let a company steal my hard earned money from me! Also, let me note I paid them on time every single month. I paid the first year up front almost 30k. They refused to rent to me unless I paid them the whole year up front with a security deposit. I feel like Ive been racially targeted and discriminated. To anyone reading this be aware, I am warning you my experience with ROG wasn’t good! I will continue to pursue my remaining deposit that is owed to me!

  Business Response

  Date: 05/06/2024

  David G****** offered to pay a full year in advance. He was not required.  David's application was not denied. I do not know what his realtor told him. I was not a party to that conversation. I received an email from Lindsey Blackburn on October 9, 2022 at 10:30am stating that we have an application coming in for David G****** and he is willing to pay the whole year up front because he sold his house. On October 10, 2022  at 4:40pm, I sent him an approval letter with the lease to sign. 

  The lease was not a short term lease. It was a one year lease. David G****** was fully aware that it was a one year lease. At the end of the one year lease, he was informed that the property owner had decided to move back to Charleston and reside in the home. They could offer a six month lease renewal to end on April 13, 2024. David accepted the renewal offer.

  We do periodic inspection on all of the properties we manage. One approximately mid way the lease and another 60-90 days before lease expiration so we can assess the property prior to offering a renewal. The inspector gives notification as required in the SC Landlord and Tenant Act. 

  At move out, there were 7 walls that had mismatched paint or wall damage. Our painter charged $100 per wall to sand, patch and paint.  Per the lease,

  ALTERATIONS/CHANGES: Under no circumstances may alterations be made to the premises without the express written permission of the Landlord. Tenant agrees that this is the sole discretion of the Landlord and/or Owner. This includes any and all painting, replacing window coverings, changing or altering flooring, adding decals or murals to walls, changing light or plumbing fixtures and appliances. Small picture nails may be used to hang decorations. Never use large nails, screws or anchors. Command strips are encouraged but Tenant should use caution as these may damage or remove paint and require repairs. Excessive use of small nails or pin marks may be considered as 4 or more holes in a single wall or a single hole more than ½ cm in size. If repairs are necessary, holes shall be filled with appropriate drywall putty, sanded, and painted from corner to corner to avoid noticeable or mismatched patching. Caution should be taken when using leftover paint as the quality may have degraded or the painted wall may have faded from exposure to sunlight.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company does an absolutely terrible job of managing property's. They discriminate against renters with HOA violations while allowing everyone else to violate policy. They won't contact you when you call the number provided. There service is terrible and they chase money. We just moved from out of state and instead of being reasonable they try and punish innocent people for know reason.

  Business Response

  Date: 02/16/2023

  I am sorry that this states it is the 3rd and final communication that we have received but we have received no prior communication on this issue. 

  But, as a response, we manage the Homeowners Association that this property is within. However, the complainant is not the property owner and I am not sure if it is a person that is trying to do our company damage. However, for response sake, I will assume that this person is a renter and working directly with the owner.

  1. As the homeowners association, we communicate and deal directly with the property owner's who are aware of HOA covenants for the neighborhood and who signed documentation when they purchased the house that they would follow and enforce them. Therefore, it is the homeowners responsibility to communicate these rules and expectations to their tenants. As a third party, we are not aware of who tenants are and we do not provide them any information... for instance, an abusive ex-boyfriend or stalker could be posing as a tenant to try to get information about the property from the homeowners association - therefore we only communicate with homeowners of record.

  2. The covenants of Felder Creek clearly state that no trailers can be kept in the driveway or on the property and that there is no overnight street parking. If there is a violation, it is issued to the property owner of the house. It is up to the homeowner to communicate this information to the tenant. There are courtesy notices issued prior to charging fines... if the violation wasn't corrected within the stated time, then a fine is issued. So if there are fines issued, the issue has been ignored. In this instance, there were 2 courtesy notices issued that are attached and the violation was still not corrected.

  3. I have attached copies of the violations as well the community covenants if you would like to read that it is in writing. For community covenants to be valid and enforceable, they need to be filed with the county and these are filed with Berkeley County and are a matter of public record that can be researched by anyone, including tenants. As you can see, the violations are addressed to Theresia & James Howard, who are the homeowners of record so it is incorrect that we are discriminating against tenants.

  In conclusion, the occupants of this home have been in major and repeated violation of the covenants with no resolution. We have communicated these violations to the homeowner of record with whom we have legal authority to communicate.

  If you would like to speak directly with me, please call me at 843-********

  Lindsey *********

  Broker in Charge

  ROG Coastal Property Management