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Business Profile

Lube Services

SpeeDee Oil Change & Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

This profile includes complaints for SpeeDee Oil Change & Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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SpeeDee Oil Change & Auto Service has 7 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an oil change there on 3/5 Speedee did not tighten oil filter during oil change and all the oil left the engine. 3/6 with driving less than 5 miles the engine locked up due to no oil. I had car towed back to Speedee and they have not contacted me aince 3/6

      Business Response

      Date: 03/13/2025

      Mr. S*****'s situation was unfortunate; however, we have resolved the issue with the vehicle. Mr. S***** did incur expenses for a tow, etc. that the company will reimburse. 

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came to this business to get the air conditioning checked in my car because it was only blowing hot air. I paid for the diagnostic test for my A/C and a freon fill up. I was told that I needed to get the condenser replaced. I came back a few days later for them to replace the condenser and another freon fill up. The next day my a/c was blowing hot air again. I came back to this business to let them know that the problem still wasn’t fixed. Employees at the business checked my vehicle again and told me that the issue was from the suction/discharge assembly hose that goes to the condenser. They did not offer to correct the mistake and gave me a quote on how much more money I would have to pay for them to replace the part. I could not believe they wanted to make me pay even more money to fix the issue. I left my personal information on the company’s website and got no response. I also left a voicemail with someone at the franchise office. They still did not follow up with me. I went back to the business in person to try and get a direct phone number to contact someone to try and get the issue resolved. An employee at the business told me that someone had been in contact with them to get their side of the story. I still requested a response one more time through their website and they still have not attempted to contact me. All I want is for them to replace the part that needed to replaced the first time and a Freon refill without having to pay them again for the service that should have happened the first time or have to pay for a third freon refill. They do have records of all transactions in their computer system. Thank you.

      Business Response

      Date: 05/14/2024

      Air conditioning repair is the most complex service system to repair on a automobile because the system leaks in the form of a gas into the atmosphere. All other components leak in the form of a liquid and are much easier to detect each leak during the initial diagnostics. With AC repairs we must replace each component after we can confirm failure using a liquid dye additive placed into the pressurized AC system. It is impossible to confirm each leak during the initial diagnostic and AC repairs can take multiple visits and can have multiple leaks. Attached are the 5 steps in repairing AC systems. 

      We are more than happy to warranty the labor on the next AC recharge as long as the customer is willing to repair the components and pay for the AC freon. 

      Customer Answer

      Date: 05/15/2024


      Complaint: ********

      I am rejecting this response because:

      Paying $1,600 total for a/c is way too much. Especially since I didn’t need the condenser replaced to begin with. 

      Sincerely,

      ***** ******

      Business Response

      Date: 05/15/2024

      AC repairs are not inexpensive services and the condenser was the major leak and without replacing it the additional leak could not be found. If a person went to the ER with a large wound the doctors would stich the wound. The patient could have a small cut on their leg but that cut was not urgent or important initially. 

      AC system repairs are no different but even more complicated because it leaks out into the atmosphere. 

    SpeeDee Oil Change & Auto Service is NOT a BBB Accredited Business.

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