ComplaintsforHoover Automotive

• Initial Complaint

  01/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to Hoover Chrysler Dodge Jeep Ram Summerville (195 Marymeade Dr, Summerville, SC 29483-5273) on December 13th to purchase an SUV. My salesman was Corry W*******. I purchased a Jeep Renegade and put $6,000 down on it. mind you my grandson and I waited for a while for the jeep to get service (service fee is included in the total price of any car you purchase). A couple of days later I started hearing a loud noise. I called Corry and informed him about the nose he told me to bring the car in. I brought the car in on Jan. 8th and was told to leave it there to get checked out. They did not have any loaner car so I had to get my own rental. I received a call from the service guy on Jan 13th stating that the jeep did not have any oil and I will need a new engine. He stated to drive the car for 15,000 miles then come back so they can replace the engine. What's the point of that? I called Corry on Jan 13th informing him of the information I received and telling him this is crazy because I just purchased this SUV, they had the jeep in the back for a while servicing it and even placed the service sticker on the glass. Obviously, the vehicle was never serviced. Corry told me to bring the car back to get a new one. Jan.15th was HORRIBLE! I thought we had a good understanding of the situation, and I was going in for an even exchange and everything being transferred over including the $6,000 I put down on the Jeep. That was definitely not the case! My jeep was literally used as an exchange for another car ($3,000). I purchased a equinox my payments are higher than I wanted it. I spoke to the manager to see what we can do being that this was all on them lying about the jeep being serviced. No help. So therefore I have a higher payment and lost out on $6,000. This is still not setting well with me and would like this problem to be resolved somehow.

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2022/01/21) */ I spoke with the managers involved with Ms. ******'s two purchases, regarding the issue with the Renegade it was a warranty issue with all Renegade's regarding oil consumption. Ms. ****** brought the vehicle in due to a ticking noise and the service team followed the guidelines provided by the manufacture to determine the next steps. In this case the recommendation was to drive for 15k miles and then the manufacture would determine if the vehicle would need a new motor. At that time Ms. ****** request to trade out of that vehicle for another vehicle. She selected a vehicle that was seven thousand more money than the first vehicle so of course the payment went up. Ms. ****** applied $3551 of cancelations toward the second vehicle from the refund of the first loan. Manufacture recalls can be frustrating to go through and we may not always understand the why but the engineers with manufacture make the call on the step to follow to repair vehicle. Consumer Response /* (3000, 7, 2022/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, I do not agree with this response. The loud noise was due to the fact of Hoover personnel not taking the steps to add enough oil or none at all. This is not my fault and I should not be punished for it. I understand the 7-day warranty policy, but I also expected the Jeep Renegade to be in good standards when I received it. I did not have the car for a month. You stated manufacturing recalls can be frustrating? Yes, but this should have been fixed while the car was being serviced. Why sell a car knowing there's a recall. Therefore, they did not take the proper steps to service the vehicle. I noticed my question about my $6,000 was not included in your response (I will attach a bank statement copy of that). Where is the $6,000 I put down on the Jeep renegade? The money was not transferred to my new vehicle or back to me. $6,000 is not a little bit of money and I work hard for every dime I receive. We are in this situation because I received a bad vehicle. Business Response /* (4000, 10, 2022/01/25) */ Regarding the $6000, everything I am looking at show you trade the vehicle. So your $6000 reduced the value of the Renegade when you traded the vehicle in. On top of that reduction you also received your cancellation of all your service agreement and products purchased on the Renegade. To my understanding the recall came up after the Renegade was sold. At that point we followed those guidelines. As I have reviewed everything I am unsure what the request is here, Ms. ****** brought Renegade had issue and wasn't happy with vehicle and traded it in on her newest vehicle. All cancellation were applied and down payment on first vehicle stayed with the reduced cost of the vehicle. Other than being frustrated with the first purchase which appears to be corrected through the second purchase what is the current issue?

• Initial Complaint

  11/04/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Irecently purchased a car on 10/30/21 from a hoover in summerville. paperwork is done, down payment processed, the dealer gave me a loaner until they clean the car and give it back to me. however when i went to get my car on monday they refused to give me my car. they said they couldnt sell it to me because it had 6th gear issues... i said i bet it does...its only a 5 speed, not a 6 speed...they made me wait 20 minutes more then came in told me they couldnt sell me the car because it didnt have airbags...at that point i knew they were lying and they were looking for a reason not to sell me the car. even though i bought it 3 days prior, paperwork done, bank approved down payment taken from me that was monday. i returned wednesday to pick my car up and drop the loaner off that they gave me to use until my car was clean for pick up. on wednesday they come and tell me it has nothing to do with a transmission problem it has nothing to do with an airbag problem they said because it has a new engine installed they cant get a bank to approve loan, then in the same conversation the same guy says that the dealer is the one who called and stopped the loan. not the bank. in closing i would like to say that all this is very well documented and they are withholding my car and made me walk home from the dealership last night. i have bad back and neck issues and walking home at 630pm in the cold did not help my issues. they took my downpayment(did not return it yet), we have a signed contract for my that car stating they sold it to me on the 30th, my loan was approved from the bank and hoover called and canceled it. I believe they are doing all this because they undervalued the car and they want more $. when the appraiser person came in monday and realized the deal i got they started lying to me in order to keep the car so they can sell it a higher cost and make more money. 1st lie was they couldnt sell it because the trans 6th gear was bad 2nd no airbags 3rd bank denied

  Business response

  11/12/2021

  Business Response /* (1000, 5, 2021/11/04) */ During the inspection process it was discovered that the vehicle didn't have catalytic convertors and modification to the motor that make the vehicle unable to pass emission which makes the vehicle unable to be sold due to federal law.

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