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Business Profile

Screen Printing

D'Vine Greek Apparel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 21, 2024, I submitted an order for three items totaling $157.83. I received a delivery on October 7, 2024, after the 7 to 14 business days that was estimated on the site. Not to mention, one of the three items was missing. There was no explanation from the seller or communication regarding the item that was not shipped. I contacted the business multiple times regarding the item with no response. Eventually, I reached out again requesting a refund. On November 17th, the business finally responded and informed me that a refund was submitted but it did not reflect in my account. I asked for a receipt and three days later, the funds showed up in my account. The amount paid for the missing item was $40, but the business only refunded me $36. According to the business, I am now “banned” from ordering due to my complaints.

  • Initial Complaint

    Date:11/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order 2 items from this business and one of them was customized. I spent well over $300 back in April. I crossed that month and was looking forward to my items. I checked the status numerous times, only to be told one of them was on back order. They even sent me a shipping confirmation number and nothing was ever sent. I want my money back.

  • Initial Complaint

    Date:09/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with D'vine Greek apparel for Delta Sigma Theta Apparel totaling $125.54 for my college daughter (****** ********...it was supposed to ship to her) on 07/24/2024 through afterpay. The only email or contact I have received is the email where I placed the order. I have reached out to the business many times for an update on the status of my order on their Facebook page, the contact us form on their website, the email address supplied by their website, and the contact information made available through afterpay. The business has not responded at all. At this point it is evident that I will not receive my order and I just would like my money back.

  • Initial Complaint

    Date:09/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 4/6/24. Order confirmation said approx 14 business days to deliver. Order was personalized on the website, but did not automate to enter the information. Several emails were sent and unanswered providing the information and requesting confirmation of receipt. No response by merchant. Several calls were made and no response by merchant. Several attempts were made on the merchant’s website that went unanswered. Five months later and after not receiving any response or the product a dispute was entered. Then the merchant responded and sent the wrong product. The merchant did not provide a solution.

    Customer Answer

    Date: 09/11/2024

    Proof of contacting the merchant advising the correct name to be embroidered. Merchant embroidered: ****** *****

    Request was: *****

    Customer Answer

    Date: 09/17/2024

    ****** ***** embroidered and the name was supposed to be ***** embroidered. The stitching is black and washes out the personalization. The stitching was supposed to be white.

D'Vine Greek Apparel is NOT a BBB Accredited Business.

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