Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, January 25th, 2025 I paid Automaxx of the Carolinas approximately $30,000 for a 2019 F150. Automaxx advertised the vehicle as inspected and certified to dealer standards. Immediately after purchase the the transmission had a catastrophic failure making the truck dangerous and unsafe to drive. requiring it to be replaced. My belief is the company is practicing deceptive sales tactics and defrauding customers with " Inspections" that are never performed. No attempt was made to fix this situation by the dealership. Automaxx wants over $3,500 to replace the transmission that is still under warranty and should never have made it to the sales floor with such a known and serious defect in the vehicle.

  

  Business Response

  Date: 03/12/2025

  Tyler,  I'm glad we were able to come to a resolution yesterday.  We appreciate your business and thank you for your patience. 

• Initial Complaint

  Date:12/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is they knowingly sold me a car with a toxic odor and refused to give me my money back. 2020 Hyundai Palisade with a known issue of off gassing coming from the synthetic leather in vehicle. They sold it to me on a very hot day with no air conditioning working and said they would fix the compressor and deliver the vehicle to me. The odor didn't present itself until several days beyond and it was weeks before I could figure out what the pungent odor was. When I discovered there was a TSB on the vehicle and it was beyond warranty, I attempted to return the vehicle which they were willing to do but I would have to pay several thousands to do that since it "depreciated" after owning it for 4 weeks. I will never EVER do business with them again. I believe they knowingly sold me the vehicle with the issues and played dumb about the known issues of the 2020 Palisade. I have to open car door and keep my head out of the vehicle and start car rolling down all windows and put on the fan really high before sitting comfortable in vehicle the odor is that pungent and disgusting and I can only imagine so toxic to breath.

  

  Business Response

  Date: 12/20/2024

  Thank you for reaching out.

  I have personally spoken with you guys and we tried to come up with a resolution that you rejected. We offered to trade you out of the vehicle with a solid trade in offer and got you a lower interest rate but that was declined.  

  You guys test drove a vehicle and purchased the vehicle as-is.  You had the opportunity to have a third party check it out, the opportunity to review all the coverages and certification for the vehicle, you received a carfax, and your had a chance to review all documents that were a part of the transaction. Finally, You had a 7 day exchange policy to swap the vehicle with no questions asked.  If this smell was present then you would have never purchased the car or you could have utilized the 7 day exchange.

  It was about a month later when you brought this to our attention and you told me that you found online that it was a common issue with the palisades. I've been in this business for 12 years and have sold more than 25 of these palisades, no one has ever complained of the issue you stated was a common problem. That smell was not present when the car was sold and came about during your ownership.  I'm not saying you caused it but Automaxx is not responsible for it either.  It sounds like an issue that Hyundai should be responsible for.

  If you would like to look into anther trade in offer, please contact me directly. 

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Keyan H**** am writing to document my experience with Automaxx of the Carolinas in Summerville, SC. I chose to do bus****s with Automaxx despite it being over an hour from my residence in Orangeburg, SC, because of their reputation and services offered, even though closer options were available. On Saturday, December 7, 2024, I picked up my 2017 Chevy Silverado after having it towed to Automaxx for a 25-point inspection, which cost $155. The inspection indicated I needed to replace the ignition coil on the driver’s side in the #3 slot. Following their recommendation, I installed a brand-new ignition coil the same day. I later contacted Mr. Bruce, the service advisor, to report that while the truck initially drove better for about 30 minutes, it began running roughly again, with the check engine light flashing. When I arrived home, I inspected the engine and discovered a spark plug tester tool left attached to the passenger side of the engine. This oversight raises concerns about the thoroughness of the service and whether it contributed to the ongoing issue. I also informed Mr. Bruce that the truck was shaking badly and driving roughly, yet I was told to drive it back to the service department—an hour away. This is an unreasonable and unsafe request given the condition of the vehicle, as further damage or safety risks could occur during the drive. I am requesting the following from Automaxx of the Carolinas: 1. Confirmation that the left-behind spark plug tester caused no additional issues. 2. An explanation for why the original issue persists despite following the repair recommendation. 3. A safe, reasonable solution to ensure my truck is properly repaired without requiring me to drive it in its current condition. Thank you for your attention to this matter. Sincerely, Keyan

  

  Business Response

  Date: 12/12/2024

  We diagnosed your vehicle and recommended a repair that you declined.  The recommendation was option one of several options that could repair your vehicle.  The $155 you paid was for the technician to diagnose the issue, which he did, so we can't refund the $155.

  We also can't pay to have your vehicle towed or repair at our cost because you decided to work on the vehicle yourself.  At this point, you would have to bring it back and have it diagnosed again before we can determine the issue since there has been major changes under the hood by you or the technician you hired to do the repair.

  If you have any other questions please contact me directly. 

  Mike Dangerfield, Sales Manager @ Automaxx

   

  Customer Answer

  Date: 12/12/2024

  I am rejecting this response.
  
  Thank you for your response. I understand that the $155 fee was for the diagnosis and that the repair recommendation was one of several options. However, this does not address the fact that:
  

  1.I had the part you identified as the original issue installed based on your diagnosis.
  2.Your tool was left attached to my engine, and I unknowingly drove over an hour with it still on my vehicle, which could have caused further complications.
  I believe these factors are critical to this situation and warrant consideration. While I appreciate your offer to bring the vehicle back for further diagnosis, I would like to address the impact of the initial diagnosis and the oversight of leaving your tool on my engine before proceeding further.
  Please let me know how you plan to address these concerns. I look forward to your response.
  
  Best regards,
  Keyan
  

  

  Business Response

  Date: 12/13/2024

  Without further diagnosis there is no way to determine what could have caused the issue. Including whether the scanner caused an issue. We would love to take another look at the vehicle. When can you bring it in?

  Customer Answer

  Date: 12/13/2024

  Thank you for your response. My truck is currently at a shop, though repairs have not yet started. While I understand the need for further diagnosis, the fact that the scanner was left attached to my engine raises concerns about its potential impact. I would appreciate clarification on how this situation will be addressed. Please let me know your thoughts.
  
  
  

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a refund for the limited extended warranty they sold me for my 2018 Honda Accord EXL sport car because their mechanics are not competent. I am having to bring the car to another place to fix it. I also was not asked if I wanted the warranty. I was also not asked if I wanted Lo Jack which I've never heard of. I won't ask for a refund on the gap coverage but I was told I had to have it. I think Automaxx owes me this much. It has been a nightmare experience with them all the way around. The car broke down on the highway at night 2 days after we had the car and then they didn't fix the car. I drove it off when they said they fix it and immediately had to drive it right back to them with a new problem as well as the engine light coming on again just a few my minutes later. They said they would fix it but I went and got it because I didn't want them to do any more damage to the car. I wanted to bring it to a good place to fix the car because I had zero confidence that they would fix that car. I didn't want them to hurt the car or damaged the car any worse than it already was. I cannot find a Lo Jack charge on my paperwork but if I was charged for it I want a refund. They did not charge me for trying to fix a car which I did not fix but I do not need their limited warranty because I will not be bringing my car back to their service department for service because obviously they do not have competent mechanics and I have heard this from other people and also from seeing the reviews. So this warranty that they sold me and they did not ask me if I wanted to have it. They just sold it to me. I do not need it because I will be going elsewhere to get my car fixed if need be. I do not desire at all to ever go back to the service department at Automaxx in Summerville SC because they have proven that they do not do good work and I need to keep this car for a long time. Okay

  

  Business Response

  Date: 11/27/2024

  Thank you for the information.

  You can use the warranty coverage you have at ANY shop.  It does not stipulate that you have the work done here.  We recommend any licensed service center.  If you decide you would like to cancel the warranty, you can at anytime.  Just put the request to cancel through our system.  Go to ***auto.com, click the finance tab, and select Warranty Cancellations.

  Our system shows that you brought the vehicle back for repairs early on and we fixed $3924 of parts and labor and didn't charge you or the warranty for those repairs.  You then returned with a new issue, unrelated to the original problem, but didn't give us the opportunity to fix it.

  It's your right to use any shop you want but we would love the opportunity to complete the fix. 

  Contact me directly if you have additional concerns. 

  Mike D**********. ***.***.****

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a truck from them 11/9/24 list price of $26,715, I traded in truck with a trade in value of $22,000 and had a payoff amount of 5,726.68, within the first hour of ownership the truck started messing up had to get off work early the following monday 11/11/24 to take the truck back and look at other options since they offer a 7 day return. was told i couldn’t get my old truck back or a refund but i could buy my old truck back… looking further into this mess i start going over my Financial paperwork and there’s a charge for a service fee of $4,500……was never told about this and was definitely not informed about this “service fee” costing this much. I asked about my total loan about before signing paperwork and was told it was $7,452…i later find out that it’s $12,273.25… i had to financed through them temporarily because my bank was closed on Saturday, but will be impossible to refinance through my bank now because of this high fee that I did not ask for and would like removed! was also told that i would have ONE hard hit on my credit….come to find out they ran it 6 times. I try to contact the finance department about this issue but either get told “we’ll call you shortly “ or get send straight to voicemail I need these issues resolved it’s been nothing but a mess……i’ve been lied to and taken advantaged of

  

  Business Response

  Date: 11/12/2024

  My understanding is that you have spoken with our staff and that you will be back in on Friday to sit down and discuss this situation.  Please let me know if that is not the case. 

  Thank you.

  Customer Answer

  Date: 11/20/2024

  They bought the 2016 ford f150 back from me on 11/15/24 for a “fair price”. but i would like my down payment of $3000 back

  Customer Answer

  Date: 11/20/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  Bought a truck from them 11/9/24 list price of $26,715, I traded in truck with a trade in value of $22,000 and had a payoff amount of 5,726.68, within the first hour of ownership the truck started messing up had to get off work early the following Monday 11/11/24 to take the truck back and look at other options since they offer a 7 day return. was told i couldn’t get my old truck back because they already “sold it” i don’t have a clue on how to you can sell something before it’s paid off. after not coming to an agreement i returned the truck they sold me (2016 ford f 150 lariat) for way less than i bought it for, at this point i just want my $3000 back.

  Sincerely,
  ***** ********

  Customer Answer

  Date: 11/21/2024

  
  
  
  I am writing to file a formal complaint against Automax of the Carolinas concerning the purchase of a 2016 Ford F-150 Lariat on November 9, 2024. Upon further inspection, I discovered that the vehicle had significant transmission problems, rendering it unsafe and not roadworthy.
  On November 14, 2024, I promptly returned the truck, as it was clear that the vehicle was not in the condition I was led to believe. However, despite returning the vehicle in a timely manner, I have not received a refund for my $3,000 down payment.
  I am requesting a full refund of my down payment of $3,000, as I believe the vehicle was sold to me under false pretenses, and I should not be held financially responsible for a faulty and unsafe vehicle.
  Please respond promptly to resolve this matter.
  
  [VIN of Vehicle] *****************

  

  Business Response

  Date: 11/21/2024

  The purchase of your vehicle was separate transaction.  The down payment was part of the original purchase.  

  Customer Answer

  Date: 11/21/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I understand that the purchase of the vehicle was a separate transaction and that the down payment was part of the original purchase. However, I am entitled to a refund of my $3,000 down payment, especially since the vehicle was purchased back for far less than what I originally paid.
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 11/21/2024

  As you are aware, the vehicle experienced significant issues shortly after the purchase, which led to its return.Despite the vehicle's return, my down payment has not been refunded. Given that the vehicle had multiple problems and was subsequently returned, I am entitled to the full refund of the down payment as part of the return process. The failure of the vehicle to meet the conditions of the sale and the resulting return of the vehicle are grounds for the reimbursement of my $3,000

  Customer Answer

  Date: 11/21/2024

  I am formally requesting the immediate return of my $3,000 down payment, which I made in connection with the purchase of the truck with VIN *****************. The truck was purchased on November 9, 2024, and returned on November 14, 2024, due to significant issues, including a malfunctioning transmission, that rendered the vehicle unfit for use and caused the vehicle to not meet my expectations and the representations made by your dealership.
  In accordance with South Carolina law, I am entitled to a refund of my down payment as the contract for the purchase was rendered void upon the return of the vehicle. Additionally, I have serious concerns regarding other aspects of this transaction, including the handling of my personal information and the trade-in process:
  Excessive Credit Inquiries: My credit was pulled six times without proper authorization or justification. This excessive number of inquiries is both unnecessary and damaging to my credit, 
  Unpaid Trade-In: As of today, my trade-in vehicle has not been paid off, contrary to the terms of our agreement. This is a further violation of the transaction and needs to be addressed immediately.
  Given these factors—the defective truck, improper handling of my credit, unauthorized warranty charges, failure to pay off my trade-in, and the financial and personal inconvenience caused—I am demanding the return of my full $3,000 down payment.

  

  Business Response

  Date: 11/22/2024

  As I mentioned on the phone with you earlier, we would love to help with the purchase of a separate vehicle.  I understand you need a truck and we would love to work on getting one approved. 

  As for the down payment, it was included in another transaction and is not refundable. 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyers Beware!! This company will smile, shake hands, and coffee you right up until you are trapped in their snares!! Then it's like pulling teeth trying to get in contact with anyone to resolve your issues!! Your calls will be screened and concerns ignored! Please Do NOT purchase any extended coverages when purchasing a vehicle from this dealership!! I have been trying for months to cancel their scandalous extended warranties! Upon directly contacting each warranty company, I learned that Automaxx Never established a warranty with them for my vehicle from the start!! Soooo, if the warranty companies never received funds to generate coverage, WHO pocketed my money!? Needless to say, I've been driving a vehicle with No warranty coverage for months.... if anything were to happen to my car, I would be doomed!! Also, if you from another State and plan to purchase one of their vheicles, PLEASE have your financing through your bank intact before dealing with this company. If not, they will require that you estsblish temporary financing through them or a bank before you can leave the lot with the vehicle. I was coerced into to temporary financing my vehicle at an 11% apr rate when my bank had prevoiusly approved my for a 5%. Because it was the weekend, the dealership wouldn't wait for the check from my bank that was going to wire out that Mon so I accepted the temp financing and was assured I could refinance soon after with my bank. That didn't happen! Because of these atrocious warranties that added about $7500 to the purchase price, I've been stuck paying the 11% loan because my bank won't refinance the vehicle for the inflated financed price!! I request that Automaxx immediately Drop these warranties as previously requested over a month ago so I can refinance my vehicle at a reasonable rate with MY Bank!

  

  Business Response

  Date: 09/16/2024

  ******,

  Thank you for reaching out.  We agree that there was a clerical error when it comes to reporting the sold vehicle service contract coverage.

  Your cancellation amount include $4498 for the vehicle service contract (you referred to it as a warranty) and $2399 for the multi-guard.  That totals to $6997 and it will be sent to **** ** ******* today to lower the payoff amount.

  We appreciate your business and thank you for the opportunity to make this right. 

  Customer Answer

  Date: 09/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my truck in for repairs, due to the ABS light coming on. This was 6th of December. I was told a diagnostic was ran, it was a sensor, which was replaced. I was told the truck was ready for pick up, then told the next weekend it was the ABS module that they needed to order the part. I called multiple times trying to get a update, finally went down and picked up the truck from them. The Module was on back order until March. They had no intention of calling me. I believe they did not do a diagnostic or else they would of know it was the module. The diagnostic was approximately $200, all they are doing is padding their pockets. Either they didn't do a diagnostics, or they sold me a sensor that it didn't need to add more profit. The first mechanic was about to return the truck still with a faulty ABS mod, stating the truck was all fixed. Totally unacceptable. Was told would be contacted by the company, and nothing. No communication during, or after "service."

  

  Business Response

  Date: 09/06/2024

  Brian, thank you for reaching out.

  We have review the information you sent and the records we had on file.  

  Part of the review is that you felt like your vehicle was properly diagnosed/or diagnosed at all.  I'm a Sales Manager here but I was given the run down of the diagnoses. 

  Your vehicle came in with ABS Light/Trailer Brake Service/ Traction Control light on.  They found that the right rear speed sensor wasn't reading on the scanner. We back probed the sensor with the lab scope and the sensor was not giving a square wave form.  We replaced the sensor and retested it.  Then it sent a good wave form from the sensor but still had a ABS light on.

  Then we ran a continuity test on all wires from ABS module and they all tested OK.

  ABS has internal fault causing no communication with the speed sensor.  All of this to determine you need to replace the ABS Wheel Speed Sensor.

  This was 4 hours worth of work at a rate of $145 per hour.  Your bill should have included a labor rate of $580 but we only charged $90.  

  $90 for labor, $110 for part and installation, and $60 for wipers that you decided to purchase but had nothing to do with the original repair.

  We appreciate your business and we feel that we provided a more than fair cost. 

  Customer Answer

  Date: 09/06/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  Brian L******

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on July 5, 2024 for the amount of $46,169.50. I voided the loan on July 8 to finance through my bank. Check for $46,169.50 was delivered on July 9. I was told before I purchased that I had a 3 month 3000 mile warranty or 7 day peace of mind guarantee. I planned to purchase an extended warranty before this time was over. July 31 the vehicle would not start, called & was told I did not finance through them nor did I buy their extended warranty but was assured after insisting that I had the above warranty through their company which is also listed on their website. My husband spoke with who he was told was a service manager instead it ended up being a financial rep. leading him in trouble shooting the problem with no knowledge of mechanics. Refused to come tow so I had to pay $250 out of pocket to tow. Was told car was received and would be looked at the morning of August 2. It was not touched until August 6 when I received a call that it would need a complete fuse panel and I would have to pay over $900 for repairs due to not being covered in warranty. Researched warranty and it states this along with everything but normal wear and tear listing those basic items. Each person I have spoken with has been rude constantly repeating I did not finance through them nor purchase their extended warranty. Salesman blocked me and I am unable to speak with him at this time. I have expressed I would like them to purchase the vehicle back due to all the unprofessionalism of salesmen, managers, and employees. The dishonesty, rudeness, and unwillingness to repair a 3 week old vehicle has led me to contact the BBB. I would be happy to speak with you more about this matter as they are not willing to honor their warranty nor help with this matter. Thank you in advance for guiding me in my next steps of how to handle this situation. At this time, I would prefer they purchase the vehicle back so I am able to find reliable transportation elsewhere.

  

  Business Response

  Date: 08/12/2024

  I'm glad we got the opportunity to chat the other day.  For now, it sounds like we have a good game plan to make things right.

  If you need anything, feel free to call or text me directly.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m working in Germany I sold my truck to Automaxx of the Carolinas and have yet to receive the equity payment. They told me they do not do direct deposit so they offered a wire transfer it wasn’t until my friend who I made the power of attorney dropped the truck off we agreed on a price and the following day they told me they c***ot wire transfer to Germany. So the accounting manger told me they would send an overnight check to my bank USAA but I said without my endorsement the check would not go through. They informed me it would. It did not. So I said since I made my friend power of attorney he could sign the check. They then informed me that since they took the original paperwork and he has a copy that he could not do that without issuing a new power of attorney document. The account manger then told me I never spoke to her so whoever I did speak to was claiming to be the account manager. The truck is still sitting at there facility and have yet to receive my money from them. While my friend was speaking to Brittney the sales rep tried to tell him a different price than what we agreed upon as well as ask him what I did for the Government which is none of her business. The amount agreed upon was 32500. The equity amount which is the check sent was less by 90-100 dollars. Ashley L. is the supposed account manager who I thought I was speaking with. I also have emails and text messages.

  

  Business Response

  Date: 08/06/2024

  The paperwork and check have been processed correctly.  The **-*** that you are seeing is your bank putting a hold on the money until it completely clears.  We sent a check for $******** with Deposit only written on the back with your account number.  Your tracking number is **** **** ****. 

  If you need anymore information please call me directly. 

  Mike Dangerfield

  843.***.****

  Customer Answer

  Date: 08/06/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  Michael G***

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold a 2022 Ford Bronco Sport to Automaxx of the Carolinas on June 24, 2024. We bought a vehicle from a different dealership a few days later. We attempted to transfer the SC license plate to the new vehicle, and it is now July 29, and they are unable to transfer the tag still because there is a pending EVR hold at the DMV, apparently due to something that Automaxx has done incorrectly. We are going to have to get a new tag for the new vehicle from the dealer we purchased it from as a result, even though we just paid the property taxes in April for this tag we are attempting to transfer. With the EVR hold on the tag, it is likely that we will not be able to property surrender the tag and get a prorated tax refund as a result. We will hold Automaxx of the Carolinas responsible for this loss of money if we are unable to get a prorated tax refund due to their error. We will never do business with Automaxx of the Carolinas again, and we will warn everyone we know to stay away from them as well.

  

  Business Response

  Date: 07/30/2024

  I understand that you have been in contact with Leslie in our Titling department.  Let me know if you have not received the assistance you were expecting.