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Business Profile

Butler Service

Angel Maid Cleaning Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 5 I paid Angel Maid Company of Sumter, SC $400 dollars to do a deep clean of my elderly, ill, US veteran father's home. The company took my money immediately through Venmo in order to book the service and then showed up to clean the home on Thursday, July 7. Upon returning home, my father's home was ransacked, the company did not clean, damaged areas of his home, and left the home is disarray. When I reached out to the company, they were slow to respond, could not produce the owner of the business, and have since stopped returning phone calls, emails, texts, or messages. I have contacted the Sumter SC Police Department and an attorney. The number now goes straight to voicemail.

    Business Response

    Date: 08/23/2022

    Business Response /* (1000, 16, 2022/08/23) */ On the morning of the cleaning client contacted the office to let the company know the house was different than described at booking via telephone call. Client declined to pay for additional cleaning services and told us to disregard what could not be done. After home cleaning was completed client attempted to get a refund because the extra cleaning she advise to disregard was not cleaned. Our staff cleaned her home as services she requested and paid for via online for the total hours paid for. Client declined free reclean when crew leader returned her call. No refunds are allowed as company performed task to the best of our ability based on client services ordered and it is noted during booking and on our website Client has sued for civil litigation and we will be counter suing in the Sumter county magistrate Business Response /* (1000, 16, 2022/08/23) */ On the morning of the cleaning client contacted the office to let the company know the house was different than described at booking via telephone call. Client declined to pay for additional cleaning services and told us to disregard what could not be done. After home cleaning was completed client attempted to get a refund because the extra cleaning she advise to disregard was not cleaned. Our staff cleaned her home as services she requested and paid for via online for the total hours paid for. Client declined free reclean when crew leader returned her call. No refunds are allowed as company performed task to the best of our ability based on client services ordered and it is noted during booking and on our website Client has sued for civil litigation and we will be counter suing in the Sumter county magistrate

Angel Maid Cleaning Company is NOT a BBB Accredited Business.

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