Business ProfileforScott Will Toyota & Scion

I WAS LIED TO. I wish I could give a negative star review... Buyers beware. I purchased a 2024 Grand Highlander from Scott Will in Sumter. During the finance process I purchased a Zurich Shield warranty and was told this warranty covered scratches and dings that would likely take place in parking lots. I took my car in for a scratch to be fixed two different times and was informed the warranty did not cover paint. I ask for a refund on the warranty because it did not cover what I was told when I purchased. I was told I could not get a refund. I have sold my car and reached out to Scott Will for a refund on all of the warranties and was told they would not refund the Zurich. I spoke with Carlos (finance) regarding cancelling the warranty and Carlos also stated during our phone call that it covered "scratches and dings". I told Carlos this was a lie and they need to stop telling customers this was covered by this warranty. Carlos then read the details of the warranty and transferred me back to Jamie. I was told I would receive a call from the General Manager, Jimmy Carter. I have not received a call since... I have worked in customer service for 25 years and stressed the importance of not lying to customers and they need to make sure all finance/sales people needs to fully explain what these warranties cover.

Dear Mrs. W******, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. After reviewing your file, I do see where you purchased a product does cover paint repair that occurs dues weather and stain related issues. Unfortunately scratches are not part of this contract as stated. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Jimmy C***** General Manager Scott Will Toyota