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Business Profile

General Contractor

Barnes Contractors LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Barnes Contractors to re-tile the shower in my primary bathroom, re-use the custom glass already in place for the shower, and replace numerous plumbing fixtures. They said the job would take three days (started Sept. 11th); it ultimately took them over a week just to tile the shower, which ended on Thursday Sept. 19th. Upon completion of the tile work, I noticed a few issues: 1) tile was not set straight on the edges of the shower, 2) the ledge of the shower faces outward, so water will drain off onto the floor, 3) they didn't lay down any paper, which caused staining of my wood floors and cabinets in the bathroom and bedroom, 4) after a week of the tile being down and grout settling, I was able to turn the shower water on, and the floor is not pitched so that the water drains toward the center - it pools around the outside of the drain. On top of all of these issues, due to Barnes Contractors placing the custom shower glass outside & not coming to install them when they said they were going to (Monday Sept. 23rd), the shower glass door was shattered by a different company who was resurfacing a deck in my backyard. After many attempts of trying to work with Barnes Contractors to fix the issues noted above and come up with a workable solution to replace the custom shower glass door and fix the uneven tile in a timely manner, they have become non-responsive and unwilling to complete the job. Now I am going to have to bring in a new company to replace tile on the floor, fix the slope of the flooring, purchase new tile and retile the floor, fix the tile along the edges of the shower, purchase a new piece of custom glass for the door, refinish the floors and paint the cabinets that are stained from Barnes Contractors lackluster work, & more. At this point, I don't have faith Barnes Contractors will finish the job in a timely, professional, and workmanlike manner, so I would like a refund to be issued for what I've paid.

Barnes Contractors LLC is NOT a BBB Accredited Business.

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