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Business Profile

Fundraising Supplies

Charleston Wrap

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fundraising Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received Item from Charleston Wrap on 10/11/24 and when opening the box I noticed it was broken. I reported to Charleston Wrap on their website www.charlestonewrap.com/fixit soon after and never received a response. I reported it a second time on 11/27/24 and am waiting for a response. I will accept either a refund or replacement.

    Business Response

    Date: 12/09/2024

    Regarding Ms. M****'s concern about response time:

    We received Ms. M****'s initial report at 6:41 PM EST on November 27th, the evening before Thanksgiving. Our offices were closed on Thursday and Friday in observance of the holiday. Upon returning to the office on Monday, December 2nd, our team promptly processed and issued her refund that same day.

    Our customer service system maintains detailed records of all submitted tickets. After reviewing our automated tracking system, we can confirm that no prior tickets were submitted by Ms. M**** before November 27th. Her refund request was processed on the first business day following her submission, aligning with our commitment to swift customer service.


Charleston Wrap is NOT a BBB Accredited Business.

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