We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

Colleton Medical Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had 4 MRI's done within the past 12 months. 3 of those MRI'S I had done at *** ****** ********* in Summerville SC, which has state of the art equipment, and transparent billing. What you are told is what you pay. I have been paying 460.00 on average per MRI to *** ****** *********. So the surgeon I used for a knee operation asked me to use Colleton Medical Center in Walterboro, SC for a knee MRI. This is the bill I'm adamant is wrong. Colleton Medical Center called me and set up the appointment. Took my insurance information and asked pre exam questions. I later received a email requesting my portion of what would be owed for this MRI. It was slightly over 600.00. The email stated if I paid for all the services on the day of the procedure I would get a 20% discount. So on the day of the MRI when I checked in I paid the 480.00 that was owed. That is all I owed. About two months later I received the attached bill. I go in person to the hospital and spoke with the billing department representative, which was late to work because Dunkin Doughnuts had a line requiring her to be late, and I asked the questions of why I owed this. I was told because my insurance which is **** ***** *** **** ****** didn't pay the claim. So I asked, "You got a pre authorization for the MRI?, and you gave me the amount that I owed? You got all that straight before the appointment". I didn't really get a answer. I was just left with it sucks to be you and shrugged off. I also asked why would I agree to come and sign up for a MRI with Colleton Medical Center knowing that I would be billed for 4 times the amount that it normally cost me to go to *** ****** *********? I will also say Colleton Medical Centers MRI machines are not up to par as far as technology. So I'm left with a bill that does not make sense. I do know Colleton Medical Center is a for profit hospital. I do know they don't have transparent billing.

Colleton Medical Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.