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Business Profile

Hotel Reservation

Microtel Inn & Suites by Wyndham Walterboro

This business is NOT BBB Accredited.

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Complaint Details

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  • Initial Complaint

    06/27/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Microtel Inn & Suites by Wyndham Walterboro 130 Cane Branch Rd, Walterboro, SC 29488*(843) 732-2023 DO NOT STAY HERE STAFF IS RUDE and UNSYMPATHETIC TO ANIMALS! THIS PLACE IS A DUMP, FELT LIKE SOMETHING WAS CRAWLING ON ME WHILE I WAS SLEEPING. Checked in at 5am with my dog after driving 8 hours, and requested a quiet room away from disturbances. I was placed next elevator and next to a family of 6, at first room by front desk, PLUS I kept feeling like something was crawling on me. Needless to say I was NOT able to sleep, nor was my dog. At 3:02pm I went to desk asked for another room, woman at front desk was less then cooperative, and VERY RUDE! Stating that's all we have sorry, and the people next to you have just as much right to be there as you! I said BUT do they have a right to disturb other guests and she said YES! I then opted to leave and not stay the 2nd night I had booked, I told her to cancel my reservation. She AGAIN got rude & agitated stating I was past check-in (3pm) and WOULD NOT! I requested manager and she said we don't have one, and waved me on. I said its 2 mins after check-in DO NOT Charge my credit card, she said I will do what I want, you already paid for it and I am not taking off charge. Fast Forward a month, They provided fake paperwork to my credit card company and have tried to reach management with negative results. Have since contacted Wyndham Corporate...The Saga Continues!

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BBB Rating & Accreditation

B-

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Contact Information

130 Cane Branch Rd

Walterboro, SC 29488-9375

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(843) 732-2023

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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