We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mattresses

Mattress Outlet of Columbia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sir/Madam, I am writing to request your assistance in resolving an issue with Mattress Outlet West Columbia South Carolina store. On Tuesday, April 18, 2023, I worked with salesman Mr. Lawrence S****** to purchase a mattress from the store but was delivered a flimsy and extremely soft mattress instead of the firm one I had carefully selected in-store. Immediately I shared with the deliveryman, also Mr. S******, this was the incorrect mattress. Mr. S****** promised a satisfactory replacement but failed to follow through with his promises despite several attempts to reach him. I called the store on Friday, April 21, 2023, to speak with the manager and was informed by Mr. S****** that he was the manager, which I found odd as he had previously mentioned someone else as the manager. Such encounters have led to a loss of trust. Due to the dishonesty, lack of concern for customer satisfaction and failed resolution attempts, I requested a full refund and for the mattress to be retrieved from my home. Mr. S****** promised to retrieve the mattress first thing Saturday morning but failed to do so. Any business not willing to operate with integrity and esteem customer satisfaction, do not deserve my business. These measures and actions should not be needed for a company to honor customers. Thank you for your assistance in this matter. I hope you can oversee this matter for a quick resolution and honor my refund.

Mattress Outlet of Columbia is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.