ComplaintsforColumbia Auto Parts Inc

• Initial Complaint

  07/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Thursday, July 7, 2022, I went to the business to get a refund on a deposit made for a transmission. My initial deposit was made on my credit card and I was told it could not be returned to my credit card but I had to come in with my receipt and get a check cut for it. I live an hour away and this made the 2nd trip to this business because I was told the previous week that they had a transmission ready to be picked up. When I got there with my receipt for $206, I received a check in the amount of $200. That's not the amount I was charged and paid. It shouldn't be the customer's fault that they said they had some part and turned out they didn't after you put a deposit on it. The business practices are unfair to the customer and should be revised. If I wasn't being refunded the total amount I was charged to get a live check, there should be an option to put the funds back on the card. $6 is a gallon of gas nowdays.

  Business response

  08/04/2022

  Business Response /* (1000, 11, 2022/07/29) */ I have read the complaint. The $6.00 was not refunded due to it being a convenience fee charge by the credit card company of 3% of the sales price. We do all of our refunds by check, so when the return was done, our salesman only see the charge of $200.00. If ****** **** would have contacted us, about this matter we would have been glad to refund that as well. This is the first I am hearing of this. We have never had any complaints to my knowledge. Thank you, ******** ******* Consumer Response /* (3000, 13, 2022/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked why the funds could not be returned to the card used. The parts guy told me all returns are done by live checks and I would have to come in with my receipt. This convenience fee and refund practice was an inconvenience to me. I traveled to this place of business (over 50 miles one-way) on three occasions. Just refund what was paid. The $6 is what I feel is owed and knowing that your refund policy is unfair, your practices should change. At least give the option to have the funds transferred back to a card. Business Response /* (4000, 15, 2022/08/02) */ All refunds are done by check as stated on our door as you enter the business, along with additional return policies. I am positive if we would have been made aware that we still owed $6.00 to ****** **** when she picked up the refund check, we would have reissued another check as well at that time. A refund receipt was issued as well with the check. Again, we do not mind at all refunding the $6.00. ******** ******* Consumer Response /* (4200, 17, 2022/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bad business practices. A customer should not have to tell a business how to properly REFUND a customer ALL of the money they paid. Never mind what you have been doing, just because you have been doing something for a while, it doesn't mean it's right what you have been doing. If I had paid the full price of the part, would it be the same practice on a return paid with a card? Would I not get the full refund to include the service fee because you don't refund cards? This is pathetic and a rip off. If that's the case, don't take cards.

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