We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Auto Parts

Columbia Auto Parts Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, July 7, 2022, I went to the business to get a refund on a deposit made for a transmission. My initial deposit was made on my credit card and I was told it could not be returned to my credit card but I had to come in with my receipt and get a check cut for it. I live an hour away and this made the 2nd trip to this business because I was told the previous week that they had a transmission ready to be picked up. When I got there with my receipt for $206, I received a check in the amount of $200. That's not the amount I was charged and paid. It shouldn't be the customer's fault that they said they had some part and turned out they didn't after you put a deposit on it. The business practices are unfair to the customer and should be revised. If I wasn't being refunded the total amount I was charged to get a live check, there should be an option to put the funds back on the card. $6 is a gallon of gas nowdays.

    Business Response

    Date: 08/04/2022

    Business Response /* (1000, 11, 2022/07/29) */ I have read the complaint. The $6.00 was not refunded due to it being a convenience fee charge by the credit card company of 3% of the sales price. We do all of our refunds by check, so when the return was done, our salesman only see the charge of $200.00. If ****** **** would have contacted us, about this matter we would have been glad to refund that as well. This is the first I am hearing of this. We have never had any complaints to my knowledge. Thank you, ******** ******* Consumer Response /* (3000, 13, 2022/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked why the funds could not be returned to the card used. The parts guy told me all returns are done by live checks and I would have to come in with my receipt. This convenience fee and refund practice was an inconvenience to me. I traveled to this place of business (over 50 miles one-way) on three occasions. Just refund what was paid. The $6 is what I feel is owed and knowing that your refund policy is unfair, your practices should change. At least give the option to have the funds transferred back to a card. Business Response /* (4000, 15, 2022/08/02) */ All refunds are done by check as stated on our door as you enter the business, along with additional return policies. I am positive if we would have been made aware that we still owed $6.00 to ****** **** when she picked up the refund check, we would have reissued another check as well at that time. A refund receipt was issued as well with the check. Again, we do not mind at all refunding the $6.00. ******** ******* Consumer Response /* (4200, 17, 2022/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bad business practices. A customer should not have to tell a business how to properly REFUND a customer ALL of the money they paid. Never mind what you have been doing, just because you have been doing something for a while, it doesn't mean it's right what you have been doing. If I had paid the full price of the part, would it be the same practice on a return paid with a card? Would I not get the full refund to include the service fee because you don't refund cards? This is pathetic and a rip off. If that's the case, don't take cards.

Columbia Auto Parts Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.