Business ProfileforMai Thai Cuisine, Inc.

6/26/2024. We've been to Mai Thai 3x in just the last 6 weeks. You'd think that would count for something??? I order the same thing each time we are there. Our waitress evidently forgot to write down to "fry" the tofu put in my soup. I won't eat it raw. Thus, my soup was made incorrectly. I noted this and the other waitress (CC = shrill, loud, rude) yelled at me making a huge scene. She pointed at the sign and lectured us in a demeaning manner that we'd still have to pay for it, even if I didn't eat it. She yelled that I obviously didn't specify what I wanted. My husband and I both stated that I was very explicit in my directions. She continued to lecture me loudly and stormed off to the kitchen. Everyone in the restaurant were staring in our direction. I didn't expect to see the soup back. I wanted to leave and never come back. Both my husband and I thought it would be a nice break after a medical appointment, but I felt attacked, & my condition flares up when people go to such lengths to harass me publicly. The soup was partially fixed. Some of the tofu was still un-fried. We told our waitress what happened, asked for the manager, who wasn't there, and then we asked for her contact information, which our waitress said no one had. Shouldn't a manager be able to be reached??? At that point I was literally shaking and couldn't finish my meal. Evidently, both waitresses find such abominable behavior on the part of CC as normal. My husband asked me to head to the car, because he saw how my system was extremely aggravated & worried about a possible asthma attack on top of the lupus flare I was already experiencing. He said he asked why no one apologized to me for being yelled at publicly in a harassing manner, and CC claimed her shrill, loud, mocking tone is her everyday tone. So, clearly she sees nothing wrong with chewing people out regularly. Well, that's not acceptable! It was an expensive meal to be treated like trash!