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Business Profile

Property Management

Broad Management Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AC went out May 21st, 2024 - they refuse to fix it & wont bring out units. Had to spend $400 on our own units to make the apartment stay below 80° for the safety of our pets & eachother. Basically a pond has accumulated on our porch due to the leakage from window units. Shower water comes out brown & there is a hole in the wall around the faucet, causing water to get into the walls. Water gets turned off to complex without warning. Roaches, yellow jackets and gnats infestation on the interior of apartments. Unsafe conditions such as railings falling apart & leaving exposed nails. Trash everywhere in front of complex leading to doors and stairwells. Apartment manager declines & ignores phone calls & emergency line phone calls. Doesn’t return calls or send help when needed. Is extremely rude & would rather yell in your face than provide assistance. Maintenance people are NOT certified or real maintenance people - they are just winging it. The list goes on & on !! It’s one thing after the other & we are miserable. We JUST moved here in March !! We just want help - we have tried every route besides a lawyer (which is our next step). We don’t know what to do anymore !!

  • Initial Complaint

    Date:07/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for an apartment at ********* ****** Albany, GA, on July 8, 2024. I paid a $50 application fee + $1.34 convenience fee. I called the complex almost every day, several times for 10 days. No one answers, always voicemail. I had to find another place so I withdrew my application via email. I asked to be refunded. The leasing manager finally emailed, after 2 weeks, and said she couldn't do that. I even reached out to the Regional Manager. Nothing. I was trying to just be refunded and move on without having to escalate it. I can't donate $51.34 to a business that has more money than me. Especially when I was not provided a service. That's not right.

  • Initial Complaint

    Date:01/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for an apartment in March. I got approved but decided not to sign the lease. I paid the fees of $600 and never moved in. Nobody refunded me my money nor has been returning my calls. I have copies of my money order and when western Union traced it they stated that it had been cashed. I would like for someone to refund me my money before I have to go any further with actions.

    Business Response

    Date: 01/24/2023

    Hi There, 

     

    I am Tomveyi B****** the property manager at ******** **** and Parkview Apartments - And my email address is ********************   Tamara is no longer the Property Manager at Williamston-

    In order to provide an accurate information about this complaint, please we would like to know the year which the application was received as it stated in March as Carla W**** does not figure in our past or denied prospect list.

     

    Thank you,  

     

     

    Tomveyi B******
    Property Manager I NALP I CPO ICAM
     ******** ****  *  ******** **********
    *** ************ *** ************  |  Email:  ******************** 
    * *******************************
    ****  *******  * *********  ** ***** *** *********** ****** *********** **  *****

Broad Management Group is NOT a BBB Accredited Business.

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