Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6-26-2023 I had a motor put in my car they busted my radiator. They put old broken parts back on the new motor without consulting me Then I get it home I here a crazy sound I have a exhaust leak. I was never contacted about it they said they new it and choose to put all old parts back on. But they broke it putting it on just like they busted my radiator they called me about that wanting to do it for 273 dollars And I have carshield warrenty Cause they charged me more than what my 200 deduct was also and did a crappie job I want my money back

  Business Response

  Date: 06/28/2023

  Customer came in with a 2010 Cadillac Escalade with ******* miles on it that had an engine noise. Customer stated that they had an extended warranty. Dealership installed engine that was supplied by warranty company and performed all authorized repairs.

  Customer Answer

  Date: 06/30/2023

   
  I am rejecting this response because:
  I was treated very poorly and i was a paying customer. When I took it back to them to let them know that something was wrong they let it sit there a week never moved it and then told me it was my alternator which it was not they we just giving false diagnose to make me leave and shut up. They thought I was going go away and not report this i was treated poorly. 

  Customer Answer

  Date: 08/24/2023

   
  I am rejecting this response because:

  They put a motor in my car put old parts on never contacted me as to what they where doing now the exhaust manifold is messed up on there behalf and carshield which is my warrenty says this crappy place is held responsible because they broke it. It has been taken to to places and checked and ruled that they did the damage but they are so low down they hate to admit there crappy work. But best believe its only the beginning my car has a new motor with old parts still not drivable somebody going pay and it wont be me. Read this carefully tell who you want to I dont care. Im a different type customer when it comes to my money and my personal belongings and I will be talked to like a Human being not just like a tramp off the street dont get it twisted Educated and I know how and when to Handle Business so I say please stay Woke and Ready because Im Ready Willing And Very able to get this situation settled.

  They never informed me of what they where doing they replaced the motor but put old parts and then broke the exhaust manifold which was not broken when it was taken to the shop if it was broke why would you put broke parts back on a new motor and not contact the owner let it make sense