ComplaintsforBarton Publishing

• Initial Complaint

  10/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought the diabetes solution kit and I am happy with most of it. The problem I have is with the ************ I was told *********** was a lemonade solution. There was no mention of green tea. Green tea and I do not get along. I would like to return this part of my kit. I have called them at ************ but I get something trying to sell me some medicare replacement. I need to get ahold of a representative so I can send this stuff back and get a refund.

  Business response

  10/27/2023

  We appreciate your feedback and apologize for any confusion you've experienced with our ***** ****** from Barton Publishing along with the Diabetes Solution Kit. It's important to us that our customers are satisfied with their purchases, and we're here to assist you with your concern.

  We would like to address a few points:
  

  Product Information: Our ***** ****** product does contain green tea, and this information is provided on the product's label as well as on the ordering page during the purchase process. We understand that individual preferences and dietary restrictions vary, and we apologize if this information was not clear to you at the time of purchase.
  

  Contact Information: It appears that you've been trying to reach out to us through an incorrect phone number, ************. Our correct phone number for customer inquiries is ************. We apologize for any inconvenience this may have caused you.
  

  Alternative Contact Methods: In addition to our phone line, you can also reach out to us via email at ****************************. You can also respond directly to the receipt or any other emails related to your order that we have sent to you. Our customer support team will be happy to assist you with the return process and address your concerns.
  

  To initiate the return process for the ***** ****** product, please contact us through the correct phone number *************) or respond to one of our emails. Our team will guide you through the steps to return the product and process your refund.
  

  We appreciate your understanding and look forward to resolving this matter to your satisfaction. Thank you for choosing our Diabetes Solution Kit, and we're here to assist you with any further questions or concerns you may have.
  

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We have been charged $A410.00 from Barton Publishing on 8th September 2023 on our Credit Card. The details on our credit card are ********** ** 260.82 USD. Can you please tell me what this charge is for as we have no record of ordering from your company. Many thanks ***** ******** Perth, West Australia

  Business response

  10/02/2023

  Hello ******

  Thank you for your inquiry. I have attached your receipt. This order was placed for the Healthy Heart Solution Kit and Fiber Greens when you visited this link: *******************************/1. A receipt was immediately sent to your email.  We also emailed you the USPS tracking link for your order: *************. According to the tracking, this order was delivered to you October 2. If you have any further questions, feel free to reach out to our customer support team: [email protected]

• Initial Complaint

  06/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  June 11, 2023 I ordered a booklet on blood pressure for $*****, and they withdrew $***** from my bank account. Their offices were closed. So I emailed them telling them to cancel my order and to return the $***** to my bank account. Lisa ******

  Business response

  06/14/2023

  Thank you for reaching out to us and sharing your concerns regarding your recent order from our website. We apologize for any confusion or inconvenience you may have experienced.
  

  Upon reviewing your order details, it appears that you initially ordered a booklet on blood pressure for $*****. However, during the ordering process, you also accepted the option to add a printed copy to your order with international shipping of $*****. This additional selection increased the total amount charged to $***** US.
  
  We understand that you attempted to contact us on a specific day when our offices were closed due to an American holiday. We apologize for any inconvenience this may have caused. However, we want to assure you that we promptly responded to your email when our offices reopened the next business day. Upon receiving your request to cancel the order and refund the amount, we took immediate action and issued a full refund to your bank account.
  
  We would like to emphasize that the additional charge and the acceptance of the printed copy option were actions taken by you during the ordering process. While we strive to provide a seamless ordering experience, it is important for customers to carefully review their selections before proceeding with the order.
  
  We appreciate your understanding in this matter, and we are glad that we were able to address your request and provide a refund promptly. We value your satisfaction as our customer, and we are committed to delivering excellent service.
  
  If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you further and ensure your satisfaction.
  
  Thank you for your understanding and for choosing our products.

• Initial Complaint

  05/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  When receiving products I'd ordered, I received promotional material, which stated in pertinent part: 3 Free Bottles of ***********! To Claim Your Supply Call Toll-Free ************** I called and was informed 3 free bottles was actually 6 bottles for $***. I asked to speak to a supervisor. None was available. I was told someone would call me back. No one did. I want the advertised 3 free bottles of ***********.

  Business response

  05/26/2023

  Thank you for reach out to us regarding the offer for ***********. We apologize for any confusion caused by the promotional material and appreciate your understanding as we address your concerns.
  
  Our online store currently offers the purchase of 3 bottles of *********** for $***, but does not include the additional 3 bottles in the offer. See here: **************************************************
  
   However, we want to assure you that the offer you received via phone for the "buy 3, get 3 free" is indeed a better deal.
  
  To clarify, the offer provides you with 3 free bottles of *********** when you purchase 3 bottles for $******. This means that by taking advantage of the phone offer, you will receive a total of 6 bottles for a little more than the price of 3, which is a more favorable option compared to the online store. Our regular online price for 6 bottles is $***.
  
  We apologize for any confusion caused by the wording in the promotional material, and we appreciate your patience and understanding. If you would like to proceed with the phone offer and claim the 3 free bottles of ***********, please contact our toll-free number at **************, as mentioned in the promotional material. Our representatives will be happy to assist you in placing the order and ensuring you receive the complete offer. We apologize you could not speak to a manager at the time of placing the call.
  
  Thank you for bringing this matter to our attention. We value your satisfaction as a customer, and if you have any further questions or concerns, please do not hesitate to reach out to us.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered the ******** ******** Kit from Barton Publishing for $*****. When I looked at my bank account, I had been charged $******. This company is a ****. People with illnesses are looking for help, not scams.

  Business response

  05/08/2023

  Thank you for bringing your concern to our attention.
  
  We apologize for any confusion regarding the purchase process on our website. We want to clarify that the initial purchase price of $***** was for our ******** ******** Kit. However, during the checkout process, you selected our upsell offer for three bottles of *********** and the option to add *********** with a bonus bottle.
  
  We understand that you may have missed this information, but the pricing for the additional supplements was clearly displayed on the page. We always strive to provide our customers with transparent and clear offers, and we are sorry if we fell short in this instance. The total amount charged to your card was the sum of the initial purchase price plus the cost of the additional products you selected.
  
  We also want to emphasize that we are here to help our customers in any way possible. If you had any questions or concerns about your purchase, you could have contacted our convenient customer service team, and they would have been happy to assist you. *************************************
  
  In response to your complaint, we have refunded your order in full. We hope that this resolution meets your satisfaction.
  
  We are committed to helping people manage ******** and improve their health, and we would never engage in any fraudulent or deceptive business practices. We appreciate your feedback and would be happy to address any additional concerns you may have.

• Initial Complaint

  04/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered your blood sugar digital books on April 5, 2023 and have not received anything.I like a refund please.

  Business response

  04/21/2023

  Thank you for reaching out to us so we can assist you. Customer service is also readily available to handle requests regarding an order placed:  *************************************
  
  Upon review, I found a notification that the receipt was not delivered to your email because the account was over the user quota. The receipt contained the download link for your order. But I can happily provide that for you now here:
  ****************************************************************************************************************************************************************************************************************************************************************************************************************

  If you are not getting further help from us via email, please check out our weekly webinar for expert advice on how to reduce blood sugar naturally from Dr. ********: *************************

• Initial Complaint

  04/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ordered there Book on diabetic information $***** ,some call for my credit card number ! Next there a charge oh over $*** on my card . lost $** in customs fees for returning the product . They charge it on my card with out my consent !!!Beware of giving your credit card # They sure like to charge your card

  Business response

  04/21/2023

  Our Diabetes Solution Kit is a best seller for $*****! After purchase, a customer may receive a phone call from a health coach or specialist. However, nothing is charged to the customer’s credit card without approving an email or confirming the order verbally, two times, over the phone.  We NEVER charge a customer without their permission. I am unable to find the order with the information provided. Please contact customer service with the order number: *************************************. It is important to us that we work with customers towards a desirable outcome.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered, spent $**** to Barton publishing based on their videos of the possibility of lower my family history of High Cholesterol. The reps always stated you can get a full refund. No questions asked. They don't tell you that you have to save every bottle of the product that you used in order to receive a refund. I followed their protocol to the T and the results where nowhere. I even created a very specific baseline to tract my results. Their claims are completely false and have no basis being in business. I sent a package back of empty bottles and they never responded. This is a scam in my opinion, trying to pray on people that have certain health issues and profit from it. Im attaching my results from pre and post protocol, the high cholesterol did come down a little bit but nothing like they claim.

  Business response

  02/14/2023

  We are sorry to hear our program did not produce the results Brian was expecting. We have a generous 365-day money back guarantee because we believe our products work and we have many testimonials to support that claim. Our refund policy states physical products must be returned for a refund. We DO NOT have a no questions asked policy because we prefer to ask customers what went wrong and seek to rectify any problem necessary. We logged Brian's returns in our system on February 8. It is less than 5 business later that we have issued a refund for the items returned: 5 ******* ***, 6 *********, 1 ***********, 3 ********** and 4 *************** sprays. Brian's purchase was in July 2022 and 6 months have passed with no communication about his progress. We have health coaches dedicated to customers to help them reach their health goals. An earlier call or email could have provided much needed assistance to impact better overall health.
  *** **************** ****** ********** ****** ******

  Customer response

  02/15/2023

  From: **** ***** 
  Sent: Wednesday, February 15, 2023 7:07 AM
  To: Better Business Bureau
  Subject: Re: BBB Complaint Case# ********* (Ref#*****************************)
  
  Completely unsatisfied
  
  Thanks,
  Brian* *** ***** ****
  *******************************************
  ************
  ****** ** **********************
  
  ******* ***** *** ******** ***** *****
  
  

  Business response

  02/20/2023

  Our refund policy is available in multiple places on every sales page, included at the bottom of the receipt we emailed you immediately upon purchase and is readily available online. If you are not satisfied, then you can return the product for a refund. As with many other retailers, refunds are provided only when products are returned.

• Initial Complaint

  09/03/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid out around $*** never got the product

  Business response

  10/04/2022

  Business Response /* (1000, 5, 2022/09/09) */ Customer Robert ***** ordered from Barton Publishing on April 22. His order shipped on April 24 and was delivered to the address he provided a time of ordering on April 28. ***** records delivery at 12:23 pm at the shipping address. On May 17, almost 4 weeks later, the customer emailed us to say he moved and did not get his order at the new address. We cannot change shipping address for a customer after the order has already shipped and been delivered. It took only 6 days from placing the order to be delivered to the shipping address provided. It is the customer's responsibility to obtain any delivered package from the address he provided as a shipping address. We cannot reship to a different address four weeks after the order was successfully delivered to the original shipping address. We followed the instructions provided by the customer to deliver the product purchased, as specified. If the customer moved within 6 days of placing the order, we could have contacted ***** to reroute the package, or have the parcel retrieved to be returned - and then reshipped to alternative address. We advised the customer to return to original shipping address and inquire about location of package to retrieve it.

• Initial Complaint

  06/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered from them what was supposed to be *****$. They charged me $******. I called them and complained and told them I wanted ALL the money refunded and didn't want the product. Was sent an email from them stating they refunded $****** to my debit card which was used to make the purchase. I never received the refund. In my opinion this company is a *************.

  Business response

  07/01/2022

  Business Response /* (1000, 5, 2022/06/06) */ Hi, Debra. You placed your order online for the ebook, the physical book, and a membership to our annual newsletter. The totally came to $***. We did not add anything to your order other than what you selected when you checked out. Since you called in the same day that you placed the order, it looks from our records that your card was rejected prior to the charge going through. If that is the case, you would not have a refund showing on your card statement because there was no charge to refund. Please let us know if you are seeing otherwise on your end. Thanks, Kevin

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩