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Business Profile

Payday Loans

Rise Up Lending

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    02/06/2025

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I borrowed $1188 from this company. on the phone, I was told, I would pay back the loan but they sent documents trying to charge me 700% interest which is illegal. I checked online and they are not accredited and have several fraud complaints online. Please look into this company as they are ripping people off for taking small loans charging triple the amount borrowed.. Please this information posted online. SHARKS/THEFTS (doing to everyone what was done to them) - I took out a $1,200 loan on 7/26/24 at $280.02 bi-weekly 568.46%. To date, I have paid $1,680 in 3 months, and I am being told my payoff balance is $1,246.54. If this loan goes the full term until 4/18/25, I would have paid $5,601.42. This, in my opinion, is legalized loan shark behavior/robbery, all aimed at the people who are struggling and desperate for help. The government allows these companies to do this as long as they can collect taxes from them. When there are enough complaints, they start under a different name, or they get hit with a class-action lawsuit. I called on 10/7 to ask them if they could help me with a settlement because after they debit my account every two weeks, I don't have money to live on. My loan is in good standing. They have collected the money I borrowed already and then some in 3 months. Rise Up waited after hours to call and tell me my request is denied and asked if I could do $1,100. Another way to stack more fees and interest on what is owed. I was told if the payment was not made, collections would get involved. I'm not afraid of collections; having food in my stomach and a roof over my head are more urgent. I think it is time to get the FTC and Consumer Affairs involved.

  • Initial Complaint

    01/27/2025

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    October 7th, I acquired a loan through Rise Up Lending in the amount of $1200. I was discussed with agent at the time that the interest would be 27% and paid bi-weekly. They have since drawn out $288.02 every two weeks since October 7th which equals out to $2400. When I spoke with the agent on 1/27/2025, they explained that only 5 dollars has gone to the principal and that I still owe 1189 dollars. This was not in the agreement and was not verbally discussed otherwise I would not have agreed to this

  • Initial Complaint

    01/14/2025

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Have tried and failed to get any information on my loan account 1. Their portal, which all of my information is stored, has not been working for 6 weeks. I cannot obtain my loan number or pay off amount which is critical to my current financial situation. 2. Have called NUMEROUS times asking (calls are recorded) and NOBODY is willing to answer my question of obtaining a letter which includes my name and loan number. 3. I have a consolidation loan with an outside company which this particular loan from Rise Up is included, HOWEVER, because I have not received any information, MY INFORMATION, I haven’t been able to include this in my consolidation loan and have received a Collections email from Rise Up for non-payment. I would like to file a complaint to ask the Better Business Bureau to please contact rise up lending so that they will release my information or at least allow me to get onto my portal. This is not good practice for a company and is affecting my credit. Again I have called numerous times and have spoken to different people regarding this issue. To date, I still have not received any information.

  • Initial Complaint

    12/04/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I called Rise Up lending on 11/29/24 to pay off my loan. Approximately 1100.00 for the 1000.00 loan I took out 5 months ago. Rise Up was unable to take my payment via phone due to an issue on their end. On Tuesday 12/2/24 I got an email that says my loan is now in collections and I have to set up another loan which entails additional fees. In an already shady business, this seems a lot like extortion since I did not request a new loan and these people did this without consent.

  • Initial Complaint

    11/11/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Rise up lending are a bunch of crooks! They will have you bout homeless, foodless, no power living like amish folks. 9/3/24 Who the **** charges 677.42% intrest on 1200.00 loan, with payments of 321.36 EVERY 2 WEEKS! By time you pay it off you done paid almost $6500 total. As of tomorrow 11/13/24. I will have paid $1606 and change. As a single mom paying all my bills these folks leaving me not paying something important like power or rent or car payment kids don't eat. I'm guessing that sits okay with them however not my kids! Next time kids ask what's for dinner imma give them these folks number tell them to ask rise up lending cuz they took you groceries money.

    Business response

    12/10/2024


    To Whom It May Concern:

    Pidamiya-ye (thank you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending. Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally recognized and sovereign American Indian Tribe. I am writing on behalf of Rise Up Lending in response to the complaint referenced above. The Tribe takes the concerns of our customers seriously and we are happy to respond to your inquiry.

    We are in receipt of this complaint and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to providing outstanding customer service and will always go the extra mile to ensure any dissatisfied customer has a positive lending experience. We trust that you will find this letter of explanation satisfactory and resolves the matter.


    Pidamiya-ye,

    ****** ******** ****
    General Manager, Rise Up Lending

  • Initial Complaint

    10/28/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I took out a loan with this tribal loan company Rise Up Lending for $500 back in May 2024 at a rate of 391.34%. The monthly payment would be $202.97 at (16) payments totaling over $3200. I live in Georgia and these rates are not legal here. I thought that I would be paying them for 6 months and not 16 months which is astronomical. I started paying them since June 12,2024 up October 9th, totaling $1015,00. I feel this is more than enough for a $500 loan and I am being overly charged! Could you please help me in this matter.

    Business response

    12/10/2024

    To Whom It May Concern:

    Pidamiya-ye (thank you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending. Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally recognized and sovereign American Indian Tribe. I am writing on behalf of Rise Up Lending in response to the complaint referenced above. The Tribe takes the concerns of our customers seriously and we are happy to respond to your inquiry.

    We are in receipt of this complaint and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to providing outstanding customer service and will always go the extra mile to ensure any dissatisfied customer has a positive lending experience. We trust that you will find this letter of explanation satisfactory and resolves the matter.


    Pidamiya-ye,

    ****** ******** ****
    General Manager, Rise Up Lending

    Customer response

    12/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    10/08/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Going through a financial hardship and was seeking immediate help. I needed a fast loan. I applied for $1200 loan after completing the online process to get approved, wasn't given an agreement contract until after the fact they approved it. Given me no choice on accepting the loan terms. I'm expected to pay, almost $10,000 for a $1200 loan inwhich I was planning on paying back in 3 months. When signing and dating the online application, your putting yourself in more of a financial hardship due to the fact you didn't actually agree on the term of payments and interest. I was taken advantage of. I emailed the company and called without a response back to cancel within 24 hours and returning the payment.

    Business response

    11/21/2024

    To Whom It May Concern:

    Pidamiya-ye (thank you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending. Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally recognized and sovereign American Indian Tribe. I am writing on behalf of Rise Up Lending in response to the complaint referenced above. The Tribe takes the concerns of our customers seriously and we are happy to respond to your inquiry.

    We are in receipt of this complaint and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to providing outstanding customer service and will always go the extra mile to ensure any dissatisfied customer has a positive lending experience. We trust that you will find this letter of explanation satisfactory and resolves the matter.


    Pidamiya-ye,

    Trista Medicine Crow
    General Manager, Rise Up Lending

  • Initial Complaint

    09/11/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On August 2 2024 I was searching for a loan company for a small loan. An advertisement came up that said Rise-Up Lending would give me a $450.00 loan . I agreed and after I did they told me what I had agreed to. A payment of the initial amount with $3000.42 pay back, interest. rate of 580.31%, $216.04 x 16 months. This isnt a loan it is theft. I do not have the income to pay it. I tried to call customer Service, but no responce.

    Business response

    09/20/2024

    To Whom It May Concern:

    Pidamiya-ye (thank you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending. Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally recognized and sovereign American Indian Tribe. I am writing on behalf of Rise Up Lending in response to the complaint referenced above. The Tribe takes the concerns of our customers seriously and we are happy to respond to your inquiry.

    We are in receipt of this complaint and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to providing outstanding customer service and will always go the extra mile to ensure any dissatisfied customer has a positive lending experience. We trust that you will find this letter of explanation satisfactory and resolves the matter.


    Pidamiya-ye,

    ****** ******** ****
    General Manager, Rise Up Lending

  • Initial Complaint

    08/26/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Loan details were not clear, I would never have signed up for paying 664% for 1200 dollars. The customer service line is never open and hangs up on you so it is impossible to cancel or speak to a representative. At the end of the day charging someone 6000 for 1200 loan is robbery. I have already exeeded my loan amount by 700 dollars i need it to stop. Please help,

    Business response

    09/13/2024

    To Whom It May Concern:

    *********** (thank you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending. Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally recognized and sovereign American Indian Tribe. I am writing on behalf of Rise Up Lending in response to the complaint referenced above. The Tribe takes the concerns of our customers seriously and we are happy to respond to your inquiry.

    We are in receipt of this complaint and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to providing outstanding customer service and will always go the extra mile to ensure any dissatisfied customer has a positive lending experience. We trust that you will find this letter of explanation satisfactory and resolves the matter.


    ***********,

    ****** ******** ****
    General Manager, Rise Up Lending

  • Initial Complaint

    08/26/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Company did not make clear the details and repayment expectations for the loan. Unreasonable amount of interest. On a 1000 dollar loan they expect over 600 dollars a month for 6 months time.

    Business response

    09/13/2024

    To Whom It May Concern:

    Pidamiya-ye (thank you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending. Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally recognized and sovereign American Indian Tribe. I am writing on behalf of Rise Up Lending in response to the complaint referenced above. The Tribe takes the concerns of our customers seriously and we are happy to respond to your inquiry.

    We are in receipt of this complaint and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to providing outstanding customer service and will always go the extra mile to ensure any dissatisfied customer has a positive lending experience. We trust that you will find this letter of explanation satisfactory and resolves the matter.


    Pidamiya-ye,

    ****** ******** ****
    General Manager, Rise Up Lending

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BBB Rating & Accreditation

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Contact Information

PO Box 636

Fort Thompson, SD 57339

Visit Website
(855) 609-7473

Customer Complaints Summary

19 total complaints in the last 3 years.

19 complaints closed in the last 12 months.

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