Business ProfileforMountain View Lodge & Cabins

Upon check in at the Mountain View Lodge and Cabins on Sunday, June 11th we were told by the owner, ****, that the door to Cabin #15 was not working properly and the lever handle would only open if pulling up and not down and that it sticks. By the next day the portion of the door that sticks to the frame cracked and the latch mechanism fell apart. When we informed the owners the morning of Tuesday, June 13th that the door needed attention my family was accused of damaging the door and demanded we pay $200 for a replacement. My husband and I explained we should not be charged as the owners knew full well that the door was deteriorating prior to our arrival and it happened to break completely during our stay due to where it had been hitting the frame over a long period of time and no fault of ours as the handle did not work properly to begin with. We came to a verbal agreement that we would contribute $100, simply to move on, which the owners accepted. I received and emailed receipt on Tuesday, June 13th stating that $200 was billed to our card and during checkout the the morning of the 14th the female owner, *******, said she had issued a $100 refund to correct the billed amount per our agreement. Once we arrived at our next destination of our trip I emailed to request an updated receipt reflecting the refunded amount to have for our records and her response was that we were billed $200 and no $100 refund will be provided. On top of this blatant dishonesty I question their morals and integrity as the male owner barged into the cabin to look at the door while I was changing and walked in on me with no pants on. It was a complete violation of my privacy and completely inappropriate as he knew the cabin was occupied. He did not knock or announce his presence whatsoever and there was no apology or acknowledgment of his behavior. Due to this embarrassment and poor treatment of my family I believe we are entitled to a refund of at least $100 based on our verbal agreement.