Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

New Car Dealers

Granite Nissan Hyundai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Granite Nissan Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Granite Nissan Hyundai has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Granite Nissan Hyundai

      2626 E Mall Dr Rapid City, SD 57701-7942

    • Granite Nissan Hyundai

      PO Box 287 Rapid City, SD 57709-0287

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on August 29th 2024 my wife and I refinanced her vehicle and sent the request for the gap refund. It is now Decenber 14th 2024 and the lien holder still hasn't recieved the gap check. Had the check reached them in time it would have paid them off. Now we have over 100 dollars in late fees that have made it bigger than the refund. I need the gap check to to be sent or recieved and my late fees incurred waved or covered by the dealership for taking this long.
    • Initial Complaint

      Date:05/25/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was into the service department for the second time this past year. I just had the transmission replaced, which the dealership diagnosed, and the vehicle was still experiencing the same issue with the acceleration. The dealership charged more diagnostic fees and even replaced the battery, which I paid for. The company wanted to charge more diagnostic hours to find the issue. I took the vehicle home and found the problem which was a loose cable from the transmission to the shifter. Then, after a month or so, the vehicle would not start and the key light was on on the dash. I had to take the vehicle back to the dealership again. When we were loading the vehicle on to the trailer the exhaust got hung up on the trailer. the dealership removed the exhaust completely and "placed outside". When we went to pick the vehicle up they brought us an exhaust that was not to our vehicle and was missing the catalytic converter. We informed the dealership this exhaust was not to our vehicle. The dealership then could not locate our exhaust. Our vehicle was trailered home but we still have not heard from the dealership about our entire missing exhaust system.

      Business Response

      Date: 05/28/2024

      Exhaust was hanging off vehicle when it was brought to our lot by trailer. Issue with exhaust was discussed with customer at time of inspection. Customer asked us to remove exhaust as it was not able to be put back in place. New exhaust or aftermarket exhaust would need to be installed. Customer declined all further diagnostic needed on vehicle for customer concern. It took the customer 85 days to come get the vehicle. Security video shows exhaust being removed from our lot by an unauthorized individual. We are adding this to another case with the police of things stolen off our lot. 

      Customer Answer

      Date: 05/28/2024

       
      Complaint: ********

      I am rejecting this response because: any parts that entered the dealership with the vehicle whether or not a new one is needed is still the responsibility of the dealership. I was never notified that the exhaust was taken, only the police were notified. It doesn't matter how long the vehicle was there, it was still the responsibility of the dealership while the keys are in the dealership's possession. 

      Sincerely,

      ***** ******

      Business Response

      Date: 05/29/2024

      The issue was discovered when the customer came to pick up their vehicle. The police have been notified.
    • Initial Complaint

      Date:11/07/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/16/19, I purchased a 2018 Nissan Versa. Along with the car I purchased an extended warranty that cost 3,100.00. The extended warranty was valid until 100,00 miles or 2025 whichever came first. The extended warranty was through ******* I took my Nissan into Granite Nissan to be serviced. I received a repair estimate from Granite Nissan on 9/11/2023. The items listed on the final bill were all covered under my comprehensive coverage with ******* I ended up trading my Nissan for a Buick while it was being serviced and the extended warranty was still valid. The agreement was I would pay the remaining balance on my service to the Nissan of which was covered by the extended warranty. On 10/19/2023 I received a phone call by Granite Nissan that my bill was not covered by the extended warranty so I payed it and canceled the extended warranty. I called ****** last week to see why it wasn't covered and they have no record of Granite Nissan ever filing a claim. Granite Nissan lied and never submitted the claim to ****** and made me pay 2030.21. I would have never had to pay this if they submitted the claim as originally agreed to.

      Business Response

      Date: 11/07/2023

      She bought her ****** service contract from another dealership as the attachments show.  I am unfamiliar with their processes and policies as they aren't a company we're affiliated with.  We did call in the claim and were told that since the car wasn't in her name anymore that there would be no coverage.  She can cancel that contract through the dealer that she bought it from and receive a refund of the unused portion of the coverage.  

      Business Response

      Date: 11/27/2023

      My advisor claims he made the call.  It is now turning into a "he said/she said" situation.  I have worked with this advisor for many years and he's now known to lie.  Not only that, they want the service contracts to cover repairs.  It's a guaranteed payment.   

      Customer Answer

      Date: 11/28/2023


      Complaint: ********

      I am rejecting this response because:

      I understand the he said/she said. ****** has records of my calls and submissions but not Granites. I will reject the response but if you have nothing to offer further I don't have anything further. More time consuming than anything. Disappointed will the service.


      Sincerely,

      ****** *********

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.