ComplaintsforGranite Nissan Hyundai

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was into the service department for the second time this past year. I just had the transmission replaced, which the dealership diagnosed, and the vehicle was still experiencing the same issue with the acceleration. The dealership charged more diagnostic fees and even replaced the battery, which I paid for. The company wanted to charge more diagnostic hours to find the issue. I took the vehicle home and found the problem which was a loose cable from the transmission to the shifter. Then, after a month or so, the vehicle would not start and the key light was on on the dash. I had to take the vehicle back to the dealership again. When we were loading the vehicle on to the trailer the exhaust got hung up on the trailer. the dealership removed the exhaust completely and "placed outside". When we went to pick the vehicle up they brought us an exhaust that was not to our vehicle and was missing the catalytic converter. We informed the dealership this exhaust was not to our vehicle. The dealership then could not locate our exhaust. Our vehicle was trailered home but we still have not heard from the dealership about our entire missing exhaust system.

  Business response

  05/28/2024

  Exhaust was hanging off vehicle when it was brought to our lot by trailer. Issue with exhaust was discussed with customer at time of inspection. Customer asked us to remove exhaust as it was not able to be put back in place. New exhaust or aftermarket exhaust would need to be installed. Customer declined all further diagnostic needed on vehicle for customer concern. It took the customer 85 days to come get the vehicle. Security video shows exhaust being removed from our lot by an unauthorized individual. We are adding this to another case with the police of things stolen off our lot. 

  Customer response

  05/28/2024

   
  Complaint: ********
  
  I am rejecting this response because: any parts that entered the dealership with the vehicle whether or not a new one is needed is still the responsibility of the dealership. I was never notified that the exhaust was taken, only the police were notified. It doesn't matter how long the vehicle was there, it was still the responsibility of the dealership while the keys are in the dealership's possession. 
  
  Sincerely,
  
  ***** ******

  Business response

  05/29/2024

  The issue was discovered when the customer came to pick up their vehicle. The police have been notified.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 02/16/19, I purchased a 2018 Nissan Versa. Along with the car I purchased an extended warranty that cost 3,100.00. The extended warranty was valid until 100,00 miles or 2025 whichever came first. The extended warranty was through ******* I took my Nissan into Granite Nissan to be serviced. I received a repair estimate from Granite Nissan on 9/11/2023. The items listed on the final bill were all covered under my comprehensive coverage with ******* I ended up trading my Nissan for a Buick while it was being serviced and the extended warranty was still valid. The agreement was I would pay the remaining balance on my service to the Nissan of which was covered by the extended warranty. On 10/19/2023 I received a phone call by Granite Nissan that my bill was not covered by the extended warranty so I payed it and canceled the extended warranty. I called ****** last week to see why it wasn't covered and they have no record of Granite Nissan ever filing a claim. Granite Nissan lied and never submitted the claim to ****** and made me pay 2030.21. I would have never had to pay this if they submitted the claim as originally agreed to.

  Business response

  11/07/2023

  She bought her ****** service contract from another dealership as the attachments show.  I am unfamiliar with their processes and policies as they aren't a company we're affiliated with.  We did call in the claim and were told that since the car wasn't in her name anymore that there would be no coverage.  She can cancel that contract through the dealer that she bought it from and receive a refund of the unused portion of the coverage.  

  Business response

  11/27/2023

  My advisor claims he made the call.  It is now turning into a "he said/she said" situation.  I have worked with this advisor for many years and he's now known to lie.  Not only that, they want the service contracts to cover repairs.  It's a guaranteed payment.   

  Customer response

  11/28/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I understand the he said/she said. ****** has records of my calls and submissions but not Granites. I will reject the response but if you have nothing to offer further I don't have anything further. More time consuming than anything. Disappointed will the service.

  
  Sincerely,
  
  ****** *********

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