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Business Profile

Property Management

First Focus Property Management, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company knowingly charged me for rent after they sold the building to another owner. My payment was set for auto pay and they took down their website so I could not access the portal to ensure it was canceled. Also, I wrongly assumed that it would be taken care of between property managers.

  • Initial Complaint

    Date:06/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to move out of the property and ensure I have nothing to owe to the organization. Since about a month ago, I have sent four emails, three text messages, attempted to call twice, went through a completely different property management to see if they could get in touch, went to the address listed on the website that sent me to a *** Store, and sent a certified letter to the aforementioned address that was signed for by someone. Still no response whatsoever.

    Other tenants with expired leases have just left, feeling as if they have no obligation to remain since the management fails to cooperate. I do not blame them but I would like to remain professional and settle this matter. I have canceled my autopayments for rent but it will still pull for a month that I am not going to be present for; therefore, I would like that money back. Considering everything that I have read so far from other tenants, past and present, I am not expecting to. I have spoken with other tenants currently living on the property and one of them seems to be seeking legal action; this is an option that I am considering but have not yet decided on. It won't be long now before I have no choice but to just straight up leave, but I still have options to pursue if the issue persists after my departure.

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I notified the company of moving out 30 days prior via email and their contact function on the app with no notice of receipt until nearly a week later after a few phone calls. When I tried to contact them in regards to the return of my security deposit, they didn't answer the phone or my emails until a week after I moved out, and they told me that they would process the deposit return on the 8th, and I could pick a check up then, but when I called on the 8th, they were out of the office all day and were still processing the return and couldn't tell me when a check would be ready to be picked up and offered to send me a direct deposit form so I wouldn't need to come in person to get the check, to which I agreed to, but never got the form sent to me. I called back the following Monday and couldn't get a hold of anyone. I had to move the next day and had tried calling and emailing to ask for the form or to have them send the check to my new mailing address with no response. I randomly got the direct deposit form 18 days after I had moved out, and I filled it out and emailed it back on the same day, and have heard nothing back since then. I never received a notice of the security deposit being withheld within the 14 days required by the state of South Dakota, and I have not received an itemized account of funds withheld within the 45 day required by the state either. It is nearly impossible to get any kind of contact from them and I am about to get a civil lawyer involved since I have not had contact from the company since receiving the security deposit form 38 days ago.

  • Initial Complaint

    Date:09/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of my apartment in June of this year (2023). I gave notice in April, and was told that I would receive my deposit back minus any damages or cleaning fees. I was also told I needed to hire a carpet cleaner, I was given the name of who I needed to hire, and that I need to keep my receipt. I did as I was told, however I cannot get ahold of my precious landlord/the owner of the business, **** ****. I have texted, emailed, and called multiple times with no such luck. Today I texted threatening to take legal action, but I don’t know what to do. It was my first apartment, so I mistakenly didn’t take any pictures upon move out. However, I know there weren’t any damages (if so they were minimal), and I had to pay an extra $100+ for the carpet cleaning. I am unsure if my lack of pictures is an issue, or where to go from here. I am in contact with another tenant who is having the same issue that he has been dealing with for over a year. Any help is GREATLY appreciated, as I’m not sure where to go from here.

  • Initial Complaint

    Date:09/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of rental July 15, met all responsibilities according to my lease. i have not received my deposit back, and no response from the property manager. She claims to have emailed things i have never received, she is irresponsible when it comes to answering anf emails or texts...my rental was cleaner when i moved out than when i moved in. damages that needed done were damaged b4 i moved in and never attended to.

    Customer Answer

    Date: 10/04/2023

    in reguards to focus furst, **** **** complaint, she will not answer phone calls,  or e mails...she is horrible to get a hold of i have tried to contact her since sept 1

  • Initial Complaint

    Date:06/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My apartment complex has not reimbursed me the amount of money credited to my account for may. I’m In the airforce and have provided them my orders in April and they had me pay the month of mays rent and told me it would be reimbursed but I never received payment and it’s June. All attempts to reach them have resulted in nothing they are not answering emails texts or phone calls

  • Initial Complaint

    Date:01/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We did everything that they required us to do upon moving out and used the companies they suggested for cleaning. We have tried calling and getting into contact hundreds of times and they don't answer or get back to you. We have been waiting almost 3 months for our deposit back and they said it would be to us within 2 weeks.

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a preliminary matter, ************ Codified Law 43-32-24 requires a landlord or its agent to send notice of any security deposit with an itemization of the withholding within two weeks of the termination of a tenancy.
    Ms. ***** moved out at the end of October 2022 at the end of her lease term (the term had expired the end of September 2022 and then converted to a month-to-month lease) upon giving notice. Said correspondence has never been received; Ms. ***** simply got a call to discuss alleged rent owed and a cancelled check fee. If it was not provided, you forfeit your right to withhold from the security deposit and must return it immediately. The entirety of the security deposit being withheld is disputed, as is the entirety of the demand for an additional $*****. Upon information and belief, the majority of the demand is for alleged unpaid rent. There seems to have been some banking issues with the rent transactions. Rent came out of Ms. ****** old bank in June 2022. Ms. ***** updated the tenant dashboard with her new banking information prior ot July ,1 2022, but it seems that you attempted to take payment for July 2022 out of the old bank notwithstanding the update. The October rent was ultimately not cashed until November 2, 2022. Based on Ms. ****** records, every month through the end of October was paid in full although not exactly at the normal times due to the banking issues that appear to have resulted from your negligent attempt to take it from the wrong account. Upon information and belief, the other charges you are asserting may be for a garage bill that Ms. ***** paid directly and a utility bill that she also paid directly. Actual homeowner made contact Dec 7 as Anne **** never informed her we had moved. Fiona paid us for the gas service that was never transferred and requested deposit return.
    No response personal or legal from Anne **** has been made.

First Focus Property Management, LLC is NOT a BBB Accredited Business.

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