Business ProfileforFirst Access Card

My card expired so I cut it up and tossed it expecting a new one to come in. Never got the new card. I got a new phone and have to reset my password to get into my account, but can't reset the password unless I know my account number. I call & the 1st female agent tells me that # is for the website ONLY & she would need to give me the actual customer service # to get a new card, placed on hold, and disconnected on. I call back & get a male agent who tells me I can't get a new card without first making a payment, thus not be able to reset my PW. I ask to speak to a supervisor who tells me she can actually reset it (different from the previous 2 agents who said they couldn't do anything), but she can't reset it because even though they asked and I verified my full name, DOB, full SSN, address, & phone number as well as the last amount paid, but I couldn't remember the date it was paid on & I can't log into the website to see the date and I deleted the payment confirmation email, so she couldn't do anything either unless I made a payment today which I advised I didn't get paid for another 2 weeks. I was planning on making the full past due when I got paid in 2 weeks but couldn't get into my account & I was pretty much held hostage all because I needed to reset my password. I finally advised them to close my account. I understand I was late on my payment, fully understand, but jumping through all these hoops for a simple password reset is ridiculous. They should not be asking for all personal details, including full SSN, if that will not be enough verification for them to be able to assist you, even with a password reset. I do NOT recommend this company to anyone.