127 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Tylor H
1 star08/07/2024
Worse bank will rob ur social security benefits would rethink them asp ...
PREMIER Bankcard Response
08/08/2024
Hi Tylor, We are sorry to hear you are not happy with our product and understand our cards do not fit everyone’s financial situation. If we can be of further assistance, please reach out to Customer Service at 800-987-5521.Review from Pauline W
1 star07/31/2024
Company provide false details when applying for card to make sure they receive commission. I have to pay program fee in 60 days timeframe. My account was closed because rep asked for account when I offered to pay the following day. Rep asked for checking account info. Account number was off. Card was closedPREMIER Bankcard Response
08/01/2024
Hi Pauline, We appreciate you reaching out and are sorry to hear of your experience. We’d like to further discuss this with you in a confidential manner, please submit a formal complaint through the BBB.Review from Ba F
1 star07/12/2024
My account show payment due to be a higher amount that is actually due. Payment amount shows minimum due $118.00 but when I call and talk to an individual minimum due is $35.00. Is this legal?PREMIER Bankcard Response
07/19/2024
Hello - if you'd like us to check on your account to confirm the correct amount due, please contact our Customer Service Team at 800-987-5521. Thanks!Review from Dennis A
1 star07/11/2024
Customer service useless. Don't even try calling to inquire that's what I did just check if my payment went thru they ended up canceling my card just because they ask for a purchase I couldn't remember. They just went ahead and canceled my card reached out talked to 3 people saying the same thing. I even mentioned not to do anything so I could check but no she went ahead and canceled my card anyways with out a care in the world. What financial situation the customers in and the best they could to is step on your fave while your down. Great company specially customer service Excellent ??. Ps. If your in trouble don't call customer service. Wow I have to put a Star not even worth 1 star.PREMIER Bankcard Response
07/19/2024
Sorry to learn of this frustrating situation. Please submit a complaint if you would like us to review your account and see how we can assist you. Thank you!Review from Lori H
1 star07/05/2024
I was notified of a hard inquiry for this bank and I did not submit an application. I immediately called and was told, after rigging my way to a human, that the application would be canceled. The next day I received a welcome text which was on July 4th and the bank was closed. I called again on 7/5, and again rigged my way to a human, to find out why I was getting g a welcome text if the application was in fact canceled!!! No clear explanation and the rep Theresa, if that is her name, was curt and then put me in hold for an extended period of time. When she came back she said that the previous rep had not finished the cancelation process but she stopped the account and was mailing me a letter and that they noticed an address discrepancy and had not fully processed the application. When I asked why I received a welcome text she said she could not stay on the line any more and hung up. I feel even more violated and I am already guarded given that this ID theft has happened to me and then I had to deal with someone who I hope actually canceled the account this time buy not 100% sure given the way in which she hung up on me....horrible....PREMIER Bankcard Response
07/08/2024
Hi Lori, We are sorry to hear this happened and urge you to reach out to the Federal Trade Commission for additional support and information regarding identity fraud at https://www.identitytheft.gov/. If we can be of further assistance, please call Customer Service at 800-987-5521 or submit a formal complaint through the BBB.Review from Eva D
1 star07/03/2024
I received a letter May 3,2024 telling me that they owe me money for applicable fees & associated interest. They said a check was mailed out. I never received anything..I called May 8, telling them I never received a check. They said it needs to be researched & will take 20 days.. I have called 20 days later twice In June and they said the same thing. I just called again July 3, and they said the same thing needs to be investigated and asked me If my address was correct I said you sent the letter back in May 3. Of course it is. I said I will have my.Atty contact them the person at Premier got a little smart and says what's your Atty's name. I said when he calls you will know his name. They are playing games! I don't believe a check was ever issued. 2 months I have been calling and they give me the same story!?!I want my money that is owed to me!!!PREMIER Bankcard Response
07/08/2024
Hi Eva, We’d like to better understand your complaint. Please submit a formal complaint to the BBB for us to research.Review from Lania H
1 star06/10/2024
My account was closed. I completely paid off my account but yet I’m still being charged fees. Please remove my information and everything from this account and stop charging me. I’m so done with this company. My next steps will be a lawyerPREMIER Bankcard Response
06/11/2024
Hi Lania, Even if your account is closed, you are responsible for applicable fees and interest until the account balance is paid. To discuss your account balance in a confidential manner, please call Customer Service at 800-987-5521. We appreciate your time with First PREMIER Bank!Review from Marcus F
1 star05/25/2024
When trying to do anything the people on the phone are rude. Attempted to change small information and was hung up on. Then told i can cancel my account because itll ruin my credit(they wanted me to keep paying the 15$ everymonth) very bad business. I would make sure they are my last option after the devil says no. Enjoy random fees and not being able to use the card or app due to “bug”PREMIER Bankcard Response
05/28/2024
Hi Marcus, We apologize for any poor service you received. We’d like to discuss your concerns with you in a confidential manner, will you please reach out to us via Facebook Messenger or submit a complaint with the BBB?Review from Meghan S
1 star05/22/2024
Credit card is covered in fees! Annual fees are wicked high along with monthly fees. Apr is highest you can receive. Called to attempt to lower one of these to help me financially at this current time and was told a flat out NO. I have been a customer for over 6 years. Never missed a payment and pay over my minimum amount. The representative was cold and lacked empathy. I will be cutting up my credit cards with first premier, as I refuse to do any more business with people who do not care about me and only taking advantage of poor people. Just because something is legal, doesn’t make it morally right.PREMIER Bankcard Response
05/28/2024
Hi Meghan, We are sorry to hear you were not satisfied with our product. First PREMIER Bank's objective is to provide access to credit for those who need it most. We understand our cards do not fit everyone's financial situation. Our fees are clearly disclosed to all consumers. We apologize for any unprofessional service you received, as this is not the service we want to provide. If you’d like for us to further review your account with you, please submit a formal complaint with the BBB.Review from Barry C
1 star05/16/2024
excessive fees, constant harassing phone calls, and horrible customer service. Do not use this card worst card everPREMIER Bankcard Response
05/17/2024
Hi Barry, We are sorry to hear of the service you received and of your frustrations. As this is not how we want our customers to feel. Please submit a formal complaint to the BBB or call Customer Service at 800-987-5521 so we can confidentially review and discuss your account.
Customer Review Rating
1.09/5stars
Average of 127 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.