Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving spam emails from this company despite never visiting their site or signing up to receive such emails. The content is often clickbait and heavily loaded with conspiratorial, exaggerated, misleading, and outrageous information. I receive as many as 13 emails per day from MarketBeat or MarketBeat Partners. This is an invasion of my personal information and it should be illegal to invade somebody’s privacy with so much unrelenting propaganda.

  

  Business Response

  Date: 11/11/2024

  Hi *****

  You signed up for our newsletter either at a registration from one of our news articles or as a bonus offer when signing up for the newsletter of one of our partners. We are sorry to hear you were not happy with the MarketBeat service. Your account has been canceled. It may take up to 48 hours for this change to process. If you need anything else, please don't hesitate to contact our customer support team at ********************** and we would be happy to assist you. 

  Thank you, 

  ****** **

  

  Business Response

  Date: 11/20/2024

  *** ******* *

  We apologize for your frustration. MarketBeat has investigated your complaints, which revealed the following: (1) MarketBeat’s internal records indicate that we electronically received a July 3, 2024 request for MarketBeat’s e-mails td to the e-mail address noted in the complaint. These records would not be generated absent a subscription request and MarketBeat does not unilaterally start sending email communications to e-mail addresses. (2) MarketBeat received the e-mail address as part of a co-registration relationship. Based on our research into the matter, this email address subscribed to an e-mail list owned by a third party – an entity organized in the State of Florida. MarketBeat does not receive further details regarding the specific lists and/or websites these co-registration links are included on by the third party. (3) MarketBeat confirms that this subscription request came from an IP address that matches a location consistent with the disclosed area code of the phone number provided.

  As was demonstrated with communications previously, MarketBeat takes seriously requests from subscribers to be unsubscribed. According to our records, there were no other customer service requests or attempts by you as the subscriber to unsubscribe from the MarketBeat e-mails prior to filing the BBB complaint. Upon receipt of the BBB compliant (filed on Saturday, November 9, 2024), the e-mail address was removed from all communications from MarketBeat effective Monday, November 11, 2024. The removal was done as quickly as was commercially possible.

  In terms of consumer/subscriber e-mail addresses MarketBeat possesses, the company does not share e-mail addresses or other subscriber information unless specifically authorized by a subscriber.

  If you have further questions or concerns, we encourage you to reach out to us directly at **********************.

  Thank you,

  Customer Answer

  Date: 11/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do believe, however, that MarketBeat is taking part in unethical sharing and acquisition of personal information.  I hope that steps will be taken to prevent this type of personal invasion by MarketBeat and other online marketing companies in the future.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving spam emails from ************** approximately one month ago. I had never visited their website or heard of this company prior to the emails starting. I have only been to their site once to figure out what type of company it is. I now receive an average of 5 emails per day, with some alluding to my “account”, which I never created. I went through the steps to unsubscribe this morning (8/25/2024). I want all of my personal information scrubbed from their site and to no longer receive any correspondence from this company. I would also like to know exactly how they acquired my information.

  

  Business Response

  Date: 08/26/2024

  Hi Nicole, 
  

  Our records show a free subscription under email ***************** was started on 8/14/24. You signed up for our newsletter either at a registration from one of our news articles or as a bonus offer when signing up for the newsletter of one of our partners. I am able to see that you canceled your subscription on 8/25/24. I have gone ahead and deleted your account information from our system. Please send us an email to contact@************** if you continue to have issues and we'd be happy to assist you.

  Thank you, 

  
  

  Customer Answer

  Date: 08/26/2024

  I did not create an account with ************** at any point as I had never even heard about their company prior to receiving spam messages from them. I have noted that the spam has stopped. I still would like to know where they received my information from. 

• Initial Complaint

  Date:08/13/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company continually sends emails after unsubscribing many times. I also filled out the form to opt out of selling info and unsubscribing. I would like them to stop sending emails. It is in violation to keep sending them after unsubscribing.

  

  Business Response

  Date: 08/14/2024

  Hi *****

  I checked our system and I see that as of 8/13/2024 you have successfully deleted your account that was created under ********************. It can take 48hrs to process this change. We apologize for any inconvenience this has caused. If you continue to have any issues, please let us know as we are here to help. 

  Customer Answer

  Date: 08/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this service and their newsletters, but I continually get email advertisements even after unsubscribing, which leads me to believe that they potentially purchased a list of emails and are utilizing them to bolster their subscriber number. I unsubscribe, and will be resubscribed without my knowledge a few weeks later.

  

  Business Response

  Date: 07/10/2024

  Hello, we are sorry to hear about your experience. We want to assure you that we do not sell our email lists. Upon reviewing your account under the email address ***************com, we see that you have been unsubscribed. If you are still receiving emails, it is possible that you may have signed up through another advertiser's list and would need to unsubscribe through them, or you possibly have another account under a different email address. If you continue to experience issues, please send us a message to [email protected] so our support team can assist you further.

• Initial Complaint

  Date:06/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked the subscribe option by accident in the month of May 2024. I unsubscribed immediately, and I've been receiving about 3 emails per day almost every day. I even tried to block them, and I am somehow still getting emails. Even when you go on their website, it's very laggy and glitchy (****** indicates that it's a harmful website). I would like them to stop sending me emails as it's considered harassment at this point.

  

  Business Response

  Date: 06/25/2024

  Hi *********

  We are sorry to hear about the inconvenience you have experienced with the emails you received. Looking in our system, it does show that the account created under the email address [email protected] has been unsubscribed from all MarketBeat newsletters. If for some reason you continue to receive emails from us, please reach out to ******************.com so we can assist you further.

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Much the same as what I read in existing complaints. I was researching some equities roughly a month ago. (No more time to invest looking date up.) and out of nowhere this MarketBeart Company starts spamming me with constant pop-ups to investment seminars; unknown email starts showing up. Usual specious junk. Some uncredentialled "advisor" jabbers on endlessly before the hammer falls. Apparently I have a subscription never signed up for. No card # so no bucks. I searched for 'Unsubscribe' and it is not available. (It is required to be). After wasting 30+ minutes, found a way to send a message and did so three days ago. Nothing has changed. Still harassed. I noticed they are defended as being in compliance with some statute. This is not acceptable. Wondering who lobbied for that consumer poke in the eye! So, they can do this and all I can do is block all the spam email. Not sure how to stop pop-ups. Going ****** and Federal.

  

  Business Response

  Date: 04/29/2024

  Hello,

  MarketBeat provides the option to unsubscribe at any time, which is displayed at the bottom of all of our emails as well on our website at ******************************************************. MarketBeat and its newsletters are 100% opt-in based and MarketBeat does not send any unsolicited email (commonly referred to as spam) to its subscribers. I searched your account and went ahead and unsubscribed the email address ******************** from all MarketBeat subscriptions on 4/29/2024.
  
  Please send us an email to ********************** ** you continue to have any issues.

  Thank you and have a great day!

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website provides behind tracking campaigns media onlne

  

  Business Response

  Date: 06/02/2023

  Hello,

  I am not sure what you are requesting help with here. Please contact us at ********************** with a further explanation of what we can do to help you. Thank you and have a great day!

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction is roughly mid January based on the start of emails from Marketbeat. This is not exact because I did not realize Marketbeat's extremely poor customer service would result in a formal complaint to the BBB and did not start a detailed history of interactions. I did not pay Marketbeat anything. I signed up for a free 30 day trial subscription. If not cancelled, the charge would be $***. I cancelled within one hour approximately of signing up. A charge of $*** initially appeared on my credit card and then was credited back. I considered my interactions with Marketbeat to be over and done with. On February 17th, Marketbeat once again helped themselves to $*** from my credit card account they already had access to as it was required for the initial sign up even though I had cancelled my free 30 day trial in 1 hour. Marketbeat was supposed to provide me with stock investment advice. The nature of the dispute is I formally cancelled my subscription almost immediately after signing up by submitting a cancellation request directly to their website while logged on to my account I had just opened. After trying their site and realizing the 3 sites I already had subscribed to (*****, ******* *****, and ***********) were far superior, I cancelled and no longer accessed their site for any stock information whatsoever. I had only logged in thereafter in an attempt to cease the endless barrage of emails and spam mails that would not stop no matter how many times I tried to unsubscribe from all emails and contact from Marketbeat. I also logged on February 27, 2023 to submit a complaint in regard to the fraudulent charge of $*** to my credit card. Marketbeat through its' lack of any adequate customer service whatsoever attempted to resolve the problem and failed. Support ticket #****** promised me a refund. I submittted an additional email as requested of *************************** to them and received no response back from Marketbeat.

  

  Business Response

  Date: 03/28/2023

  Hi Michael,

  I apologize for the inconvenience this has caused you. It looks like you disputed this charge on 3/3/2023. Since you disputed this charge we cannot do anything with it until the bank resolves it, or the cardholder withdraws it. If you withdraw the dispute please let us know so that we can refund you. Again, we apologize for the inconvenience and if you have any further questions please reach out to us at **************************.

  Customer Answer

  Date: 04/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I will never again trust a company like Marketbeat that baits a customer with a FREE 30 day trial BUT requires them to submit their credit card to take advantage of that FREE offer.  This gives Marketbeat the opportunity to fraudulently charge an unsuspecting customer and leaving that customer to try to retrieve their unauthorized credit card charges of $*** in this case.  There is NEVER a reason to require a customer to submit credit card information for a FREE trial offer and I will not fall victim to such a scheme ever again.  Therefore, I will not take Marketbeat's suggestion to withdraw my credit card dispute.  Marketbeat now has clearly twice as many opportunities to refund the unauthorized $*** charge they helped themselves too by simply issuing a refund to my credit card for the money they were certainly most willing and able to take fraudulently and had since claimed to "be more than happy to cancel and refund the payment" as stated in support ticket #******.  Or they can let the BBB assist in the refund also.  

  Additionally, I see Marketbeat failed to address my complaint regarding unsolicited emails and spam.  It seems that after seeking investment advice from Marketbeat, the only thing a customer will need to do is seek a new credit card so Marketbeat will no longer have access to it and new email accounts too.  Worst investment decision I ever made was trusting Marketbeat!!!
  
  Sincerely,
  
  Michael ******

  

  Business Response

  Date: 04/03/2023

  Hi Michael,

  Checking our payment processor, it is indicating that you disputed your subscription charge. Since this charge is currently in dispute, your subscription payment was removed from our account until the investigation into the charge by your bank is complete. This means we are unable to process a refund for you at this time. It looks like the dispute is still being reviewed by your bank. Unfortunately we aren't able to issue a refund while a dispute is in process. We are currently working with ****** customer service to see if we can move anything along for you. Again we apologize for the inconvenience and are working towards your refund.

  Customer Answer

  Date: 04/13/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Still haven't received any assistance having my emails unsubscribed from Marketbeat after being unsuccessful in my own attempts.  Hasn't even been addressed yet in any of Marketbeat's responses.

  An additional charge of $*** over the past weekend appeared and then disappeared on my credit card after one day.  A credit now shows of $***.  Hopefully, this will remain and this part will be solved.  

   

  Sincerely,
  
  Michael ******

  

  Business Response

  Date: 04/18/2023

  HI Michael,

  I looked at your account and it looked like you had remaining subscriptions activated for our free Dividend Stocks and Insider Trades newsletters. I went ahead and unsubscribed your email *************************** from those. Keep in mind if you created accounts under any additional email addresses those will need to be unsubscribed too. Please send us an email to ********************** if there is anything else we can help you with.

  Thank you and have a nice day.

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor Customer Service and Technical Incompetence I pay for a service provided to me. MarketBeat has a problem with their paid service not working correctly. Over the last year I have submitted no less than 12 technical report tickets for a problem with their website. This is a critical issue as their system has access to my stock portfolio. They are supposed to import my data so I can make timely decisions on when to buy, sell or hold stocks and when stocks are paying dividends. Not only it isn't doing what it's supposed to be doing, but their technical support refuses to FIX IT, The portfolio import tool finally quit working all together on 3/10/2023. I tried to unlink my portfolio and it wont work. I have cancelled my subscription, however it worries me tremendously that a service that doesn't have the technical competence to provide what I pay them for has access to my portfolio in any manner and has no customer support. Could this service be a scam? Receipt from ********** ******** ******** ***** *** ****** MarketBeat.com *** * *** ** **** ***** ****** ** *****  We acknowledge your payment of $***** on 6/29/2022 for services from MarketBeat.com. Customer Name: Richard ******* Customer Email: ******************** Transaction ID: ********* Payment Status: Processed Product Description: MarketBeat Daily Premium Please retain this receipt for income tax purposes.

  

  Business Response

  Date: 03/28/2023

  Hi Richard,

  I looked at the support tickets under your MarketBeat account and it looks like our team has been very responsive to you when handling this situation. It appears that our team has worked to resolve this issue for you. If you are still having issues with your account please contact us again at ********************** with a detailed explanation of any errors you are running in to.

  Thanks,

• Initial Complaint

  Date:02/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Immediate sale of personal data for marketing. Over 250 spam emails.

  

  Business Response

  Date: 02/10/2023

  Hi Joshua,
  
  I apologize you weren't happy with the amount of emails you received from MarketBeat. We understand our offers may not be for everyone. I went ahead and checked your account under **************************** and it does look like you've been unsubscribed. If there is anything else we can do to help you please contact us at **********************.
  
  Thank you!