ComplaintsforMarketBeat.com

• Initial Complaint

  08/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  The company continually sends emails after unsubscribing many times. I also filled out the form to opt out of selling info and unsubscribing. I would like them to stop sending emails. It is in violation to keep sending them after unsubscribing.

  

  Business response

  08/14/2024

  Hi *****

  I checked our system and I see that as of 8/13/2024 you have successfully deleted your account that was created under ********************. It can take 48hrs to process this change. We apologize for any inconvenience this has caused. If you continue to have any issues, please let us know as we are here to help. 

  Customer response

  08/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  07/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I never signed up for this service and their newsletters, but I continually get email advertisements even after unsubscribing, which leads me to believe that they potentially purchased a list of emails and are utilizing them to bolster their subscriber number. I unsubscribe, and will be resubscribed without my knowledge a few weeks later.

  

  Business response

  07/10/2024

  Hello, we are sorry to hear about your experience. We want to assure you that we do not sell our email lists. Upon reviewing your account under the email address ***************com, we see that you have been unsubscribed. If you are still receiving emails, it is possible that you may have signed up through another advertiser's list and would need to unsubscribe through them, or you possibly have another account under a different email address. If you continue to experience issues, please send us a message to [email protected] so our support team can assist you further.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I clicked the subscribe option by accident in the month of May 2024. I unsubscribed immediately, and I've been receiving about 3 emails per day almost every day. I even tried to block them, and I am somehow still getting emails. Even when you go on their website, it's very laggy and glitchy (****** indicates that it's a harmful website). I would like them to stop sending me emails as it's considered harassment at this point.

  

  Business response

  06/25/2024

  Hi *********

  We are sorry to hear about the inconvenience you have experienced with the emails you received. Looking in our system, it does show that the account created under the email address [email protected] has been unsubscribed from all MarketBeat newsletters. If for some reason you continue to receive emails from us, please reach out to ******************.com so we can assist you further.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Much the same as what I read in existing complaints. I was researching some equities roughly a month ago. (No more time to invest looking date up.) and out of nowhere this MarketBeart Company starts spamming me with constant pop-ups to investment seminars; unknown email starts showing up. Usual specious junk. Some uncredentialled "advisor" jabbers on endlessly before the hammer falls. Apparently I have a subscription never signed up for. No card # so no bucks. I searched for 'Unsubscribe' and it is not available. (It is required to be). After wasting 30+ minutes, found a way to send a message and did so three days ago. Nothing has changed. Still harassed. I noticed they are defended as being in compliance with some statute. This is not acceptable. Wondering who lobbied for that consumer poke in the eye! So, they can do this and all I can do is block all the spam email. Not sure how to stop pop-ups. Going ****** and Federal.

  

  Business response

  04/29/2024

  Hello,

  MarketBeat provides the option to unsubscribe at any time, which is displayed at the bottom of all of our emails as well on our website at ******************************************************. MarketBeat and its newsletters are 100% opt-in based and MarketBeat does not send any unsolicited email (commonly referred to as spam) to its subscribers. I searched your account and went ahead and unsubscribed the email address ******************** from all MarketBeat subscriptions on 4/29/2024.
  
  Please send us an email to ********************** ** you continue to have any issues.

  Thank you and have a great day!

• Initial Complaint

  06/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Website provides behind tracking campaigns media onlne

  

  Business response

  06/02/2023

  Hello,

  I am not sure what you are requesting help with here. Please contact us at ********************** with a further explanation of what we can do to help you. Thank you and have a great day!

• Initial Complaint

  03/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date of Transaction is roughly mid January based on the start of emails from Marketbeat. This is not exact because I did not realize Marketbeat's extremely poor customer service would result in a formal complaint to the BBB and did not start a detailed history of interactions. I did not pay Marketbeat anything. I signed up for a free 30 day trial subscription. If not cancelled, the charge would be $***. I cancelled within one hour approximately of signing up. A charge of $*** initially appeared on my credit card and then was credited back. I considered my interactions with Marketbeat to be over and done with. On February 17th, Marketbeat once again helped themselves to $*** from my credit card account they already had access to as it was required for the initial sign up even though I had cancelled my free 30 day trial in 1 hour. Marketbeat was supposed to provide me with stock investment advice. The nature of the dispute is I formally cancelled my subscription almost immediately after signing up by submitting a cancellation request directly to their website while logged on to my account I had just opened. After trying their site and realizing the 3 sites I already had subscribed to (*****, ******* *****, and ***********) were far superior, I cancelled and no longer accessed their site for any stock information whatsoever. I had only logged in thereafter in an attempt to cease the endless barrage of emails and spam mails that would not stop no matter how many times I tried to unsubscribe from all emails and contact from Marketbeat. I also logged on February 27, 2023 to submit a complaint in regard to the fraudulent charge of $*** to my credit card. Marketbeat through its' lack of any adequate customer service whatsoever attempted to resolve the problem and failed. Support ticket #****** promised me a refund. I submittted an additional email as requested of *************************** to them and received no response back from Marketbeat.

  

  Business response

  03/28/2023

  Hi Michael,

  I apologize for the inconvenience this has caused you. It looks like you disputed this charge on 3/3/2023. Since you disputed this charge we cannot do anything with it until the bank resolves it, or the cardholder withdraws it. If you withdraw the dispute please let us know so that we can refund you. Again, we apologize for the inconvenience and if you have any further questions please reach out to us at **************************.

  Customer response

  04/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I will never again trust a company like Marketbeat that baits a customer with a FREE 30 day trial BUT requires them to submit their credit card to take advantage of that FREE offer.  This gives Marketbeat the opportunity to fraudulently charge an unsuspecting customer and leaving that customer to try to retrieve their unauthorized credit card charges of $*** in this case.  There is NEVER a reason to require a customer to submit credit card information for a FREE trial offer and I will not fall victim to such a scheme ever again.  Therefore, I will not take Marketbeat's suggestion to withdraw my credit card dispute.  Marketbeat now has clearly twice as many opportunities to refund the unauthorized $*** charge they helped themselves too by simply issuing a refund to my credit card for the money they were certainly most willing and able to take fraudulently and had since claimed to "be more than happy to cancel and refund the payment" as stated in support ticket #******.  Or they can let the BBB assist in the refund also.  

  Additionally, I see Marketbeat failed to address my complaint regarding unsolicited emails and spam.  It seems that after seeking investment advice from Marketbeat, the only thing a customer will need to do is seek a new credit card so Marketbeat will no longer have access to it and new email accounts too.  Worst investment decision I ever made was trusting Marketbeat!!!
  
  Sincerely,
  
  Michael ******

  

  Business response

  04/03/2023

  Hi Michael,

  Checking our payment processor, it is indicating that you disputed your subscription charge. Since this charge is currently in dispute, your subscription payment was removed from our account until the investigation into the charge by your bank is complete. This means we are unable to process a refund for you at this time. It looks like the dispute is still being reviewed by your bank. Unfortunately we aren't able to issue a refund while a dispute is in process. We are currently working with ****** customer service to see if we can move anything along for you. Again we apologize for the inconvenience and are working towards your refund.

  Customer response

  04/13/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Still haven't received any assistance having my emails unsubscribed from Marketbeat after being unsuccessful in my own attempts.  Hasn't even been addressed yet in any of Marketbeat's responses.

  An additional charge of $*** over the past weekend appeared and then disappeared on my credit card after one day.  A credit now shows of $***.  Hopefully, this will remain and this part will be solved.  

   

  Sincerely,
  
  Michael ******

  

  Business response

  04/18/2023

  HI Michael,

  I looked at your account and it looked like you had remaining subscriptions activated for our free Dividend Stocks and Insider Trades newsletters. I went ahead and unsubscribed your email *************************** from those. Keep in mind if you created accounts under any additional email addresses those will need to be unsubscribed too. Please send us an email to ********************** if there is anything else we can help you with.

  Thank you and have a nice day.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Poor Customer Service and Technical Incompetence I pay for a service provided to me. MarketBeat has a problem with their paid service not working correctly. Over the last year I have submitted no less than 12 technical report tickets for a problem with their website. This is a critical issue as their system has access to my stock portfolio. They are supposed to import my data so I can make timely decisions on when to buy, sell or hold stocks and when stocks are paying dividends. Not only it isn't doing what it's supposed to be doing, but their technical support refuses to FIX IT, The portfolio import tool finally quit working all together on 3/10/2023. I tried to unlink my portfolio and it wont work. I have cancelled my subscription, however it worries me tremendously that a service that doesn't have the technical competence to provide what I pay them for has access to my portfolio in any manner and has no customer support. Could this service be a scam? Receipt from ********** ******** ******** ***** *** ****** MarketBeat.com *** * *** ** **** ***** ****** ** *****  We acknowledge your payment of $***** on 6/29/2022 for services from MarketBeat.com. Customer Name: Richard ******* Customer Email: ******************** Transaction ID: ********* Payment Status: Processed Product Description: MarketBeat Daily Premium Please retain this receipt for income tax purposes.

  

  Business response

  03/28/2023

  Hi Richard,

  I looked at the support tickets under your MarketBeat account and it looks like our team has been very responsive to you when handling this situation. It appears that our team has worked to resolve this issue for you. If you are still having issues with your account please contact us again at ********************** with a detailed explanation of any errors you are running in to.

  Thanks,

• Initial Complaint

  02/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Immediate sale of personal data for marketing. Over 250 spam emails.

  

  Business response

  02/10/2023

  Hi Joshua,
  
  I apologize you weren't happy with the amount of emails you received from MarketBeat. We understand our offers may not be for everyone. I went ahead and checked your account under **************************** and it does look like you've been unsubscribed. If there is anything else we can do to help you please contact us at **********************.
  
  Thank you!

• Initial Complaint

  01/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Marketbeat.com continues to send solicitation emails despite unsubscribing and filling out their form to never be contacted. It's multiple emails per day. Almost 10 today so far.

  

  Business response

  02/20/2023

  Business Response /* (1000, 5, 2023/01/30) */ Hi David, We appreciate you reaching out. I took a look at your account created under ***************** and it looks like you successfully unsubscribed on January 22, 2023. Please send an email to ********************** if there is anything else we can assist you with. Thanks and have a great day. Consumer Response /* (2000, 7, 2023/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have not received an email since 1/22/23. It seems as if the unsubscribe worked, but not quickly.

• Initial Complaint

  01/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hi, Use the website as research for a couple of stocks, but have been getting flooded with emails from MarketBeat and it's sister companies (**************, other MarketBeat writers). Would like to get rid of this ASAP - unnecessary spam.

  

  Business response

  02/08/2023

  Business Response /* (1000, 5, 2023/01/11) */ Hi Alan, I went ahead an unsubscribed you from those emails you mentioned. Please contact us at ********************** if you have any additional issues we can help you with. Thanks!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩