Business ProfileforHowe, Inc.

A/C went out June 11. Called on 13th Came 14th. They came and looked at system and said it needed Freon, put in 2-3 units in and cleaned it. Was told it was fixed. Then asked pay $*** for bill. 15th not working. Called and was told I needed a new system. Sent me quotes & lowest was $***. My sons friend at (*************) told me to call them. Appt scheduled for Tuesday June 21st. Andy came out & found the pressure was low & had to take out the Freon. (was over filled) Part was broken he Ordered the part and said to keep the unit off until it was fixed. The part came in June 24th. Unit is fixed and working fine. Their bill for services was $********. Due to this my son (on my behalf) went to Howe on July 13th and told them he thought a refund was in order due to they did not fix it properly. They told him they could refund me $***. I received an email that day stating they were going to refund $*** to me. I thought they were trying to make it right by refunding the entire amount. I did look at my Credit Card statement and it was refunded on July 13th. I then received a call from them on July 26th telling me they they made a mistake refunding the $*** and that it was only to be $*** and I now had an outstanding bill for $*** and to call to pay with my CC or send them a check. I feel that this is wrong since 1. they did not fix my A/C. 2. They did not even come out a 2nd time to look at it and 3. They wanted to put in a new system I didn't even need. 4. I had to call another company to come and fix it. I have documents but there was an error when trying to upload them