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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid my suppressors off well before they were due ($870.48 on 2/22/24) and, despite receiving my approvals and finishing the e4473s, two and three weeks later I haven’t received the signature documents. I have been told by two customer service agents at Silencer Central that I should “check my spam file” as “that’s where these are going.” If this is a known issue, that the signature pages are going to spam, why are they not corrected? As well, not a single one of my other Silencer Central documents has gone there (I have a filter to allow their documents as well). I should have my suppressors in my hand right now, but I still haven’t even signed for them, let alone have the letter sent out to my local PD and had them mailed. I requested new documents sent (to assure that they were actually en route) and to have a follow up. I received no follow up; new documents, follow up, phone call, etc. This is unacceptable.Business response
03/28/2024
Silencer Central resent the Form 4473 via email on 03/27/24 and it was signed on 03/28/24. This issue has been resolved.Customer response
04/23/2024
On Thursday, April 18, 2024 at 8:40pm (prior to Silencer Central producing a shipping receipt), I requested a full refund for Order ********* ******* *** ; this was based on unexplained and or unacceptable delays, terrible follow up and equally displeasing customer service.
Despite my request (at 8:40pm), and an e-mailed statement from Silencer Central Supervisor, ******* that my (previously purchased) direct thread mount was actually on back order and not available, a shipping label was created four and half hours later (at 1:28am), AND the item appears to have shipped within 24 hours. Once again, following my refund request. I received a voicemail from a supervisor (Jason) at 9:56am on April 19, 2024 (13 hours later) which expressly addresses my refund request e-mail, yet the NFA item was still shipped.
The suppressor and accessories arrived on 4/22/24 and, as I show in a video which I filmed, the adaptor does not remotely fit on my ****** ****: the rifle which I explicitly stated this suppressor is for when I ordered it from Silencer Central.I demand a full cash refund.
Business response
05/31/2024
A Supervisor from Silencer Central attempted to contact *** ***** via phone 04/19/24, 04/29/24, and 05/30/24 after receiving emails from customer 04/18/24 and 04/22/24. No answer any of those times. Voicemail left with direct callback number for a Supervisor all three times. Email response sent to *** ***** 04/29/24 and also included Supervisor direct phone number. *** ***** was advised via this email that his order could not be cancelled as our terms and conditions state that there are no refunds on NFA items after 30 days from purchase. *** ***** accepted these terms and conditions with his signature 08/25/23. Additionally, per ATF regulation, a suppressor becomes property of the customer when the **** Form is completed and signed. This terminates our ability to maintain possession of the suppressor. *** ***** signed the **** for the Banish 46 03/28/24 meaning ownership of the suppressor was transferred to him in conjunction with the Approved Form 4 in the name of his Trust. *** ***** was advised by email 04/29/24 that the DIRECT THREAD MOUNT - BANISH 46 - 11/16X24 accessory on Sales Order ****** was on backorder and would ship when in stock. It turned out that the accessory arrived that day and was able to be shipped. This accessory is necessary for attaching the suppressor to the gun and was therefore not cancelled, again as the request was made outside of the required 30 day timeframe. As a show of good faith, we have refunded $163.98 for all accessories on Sales Order ****** back to *** *****'s original payment card as of 05/30/24. We have made several attempts to communicate and resolve the issue with *** ***** but did not receive any response from him.Initial Complaint
03/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 3/2/2023 I purchased an item from them and have not received it. I was told it would take from 9-12 month. That time has passed (almost 14 months) and I do not have my items. They keep on telling me to call the AFT but they do not answer or return my phone calls. I called Silencer Central for help and they told me that they could not do anything. I told them that they can do something. Give me my money back. He " *****-no last name" said I will have to continue to wait. I know several people that used a different company and got theirs back in a few months. 4-5 to be exact. The only thing I want is my money back so I can take my business some place else.Customer response
04/02/2024
I have resolved the issue on claim number *************. I have had contact with the sales company (FFL) and the ATF.Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Had a baffle strike with my suppressor 3 plus weeks ago. Sent in for warranty work. Spoke with customer service supervisor **** from silencercentral and was informed that the issue was not a warranty issue therefore it was not covered. Warranty is void for misuse and for using improper ammunition. Both of which I did not do. Was told I could not speak with anyone else because the decision had been made and that was final. It was determined basically saying I need to believe their engineers and that it's my fault because they said so. I had been using the same ammunition from the first day till the incident. With no issues. I am seeking either replacement or refund. I prefer replacement as I love the product.Customer response
02/23/2024
Cancel complaint. An agreement on taking care of the situation has been made.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.