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Business Profile

Medical Equipment

Sanford Home Medical Equipment

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sanford Home Medical Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sanford Home Medical Equipment has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been getting billed for something we don't have and we have repeatedly tried to contact the billing department for an explanation and we get none. Numerous calls unreturned, letters ignored. They sent the bill to collections despite us not even knowing what it is for. They are super *******!!

      Business Response

      Date: 03/02/2023

      Dear Customer:
      I wanted to thank you, first, for choosing Sanford EQUIP as your medical equipment provider.  Our interactions between you and your daughter (Danielle) date back to 10/14/2022, through a few escalated discussions and both a call and an email placed on 02/18/2023, we’ve attempted to let you know this balance has been rectified.  In each discussion there wasn’t a reference to any approved discounts beyond what insurance allows and dictated patient responsibility, but your current balance reflects a $0 due to Sanford EQUIP.

      These balances have been adjusted to $0 under the consideration under the financial assistance application approved through the business office for Sanford’s Hospital and Clinic billing.  As we should note, the business offices for the two respective services are separate, but documentation can be shared between them with appropriate discussion.  You can find this specific communication in the previously referenced email sent to ************************* from the manager of the billing department, however, we also wanted to help you understand that we've ensured this hasn't negatively impacted your credit rating, score, or standing.

      Thanks, again, for choosing Sanford EQUIP, have a great day!

    Sanford Home Medical Equipment is NOT a BBB Accredited Business.

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