Complaints

This profile includes complaints for Billion Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Billion Automotive

  3401 W 41st St Sioux Falls, SD 57106-0710

• 

  Billion Automotive

  4101 W 12th St Sioux Falls, SD 57106-0302

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  Billion Automotive

  5910 S Louise Ave Sioux Falls, SD 57108-2242

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  Billion Automotive

  4400 W 12th St Sioux Falls, SD 57107-0243

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  Billion Automotive

  1400 Cambell St Rapid City, SD 57701-3009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had leased a car from Billion Dodge in Sioux Falls SD in 2018. I took the car in in 2019 for general maintenance and an issue with the touch screen which was logged in their system. I then purchased the car in 2021 and during the buying process the salesman was quite rude to me regarding the chance of me getting the car. On top of that the touchscreen was still having issues. When I asked them about it they informed me that since it wasn’t under warranty anymore I was SOL and they wouldn’t cover a pre known issue anymore. The issue is delaminating of the touchscreen. On top of that the guy that would have been able to help me with it was also quite rude when I said I’d take my business elsewhere due to the service level I had dealt with thus far at this location. I just dont understand how an issue that wasn’t fixed under warranty is my problem now when they were the negligent ones in the first place. Worse knowing that delamination is a known problem for dodge.

  Business Response

  Date: 02/25/2025

  We strive to provide the best service possible to all of our customers.  These are the last dates we show the vehicle in for service.  The vehicle was in for oil change 7/2/2020 and in for manufacturer recalls and other warranty work in 2/27/2019 .   We have no record that we were ever requested to look at the radio.  If while under warranty the radio needed repair or replacement, we would have submitted a warranty claim and replaced or repaired after approval.  If the radio at that time was not in need of replacement or repair per manufacturer guidelines, we would have noted in the file.  If the problem was brought forward when the vehicle was outside warranty the manufacturer would determine if they would cover or not.  Now in most cases the manufacturer will approve those repairs but it’s usually within a few months and a couple thousand miles of expiration of warranty coverage, not more than four years later.      

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billions customer service is the worst in the industry, we just purchased a 2024 Nissan rogue SL and the second we left the dealership the forward Collison sensor went off disabling the cruise control and safety systems in the vehicle, Billion looked at it the next day stating it was just a dirty sensor. Again we leave the dealership and the sensor faults out, notify the dealership and we're now told that's how it's supposed to work. At this time I have a brand new vehicle with purchased features we cannot use without the chance of it faulting in traffic and causing us to be rear ended and neither Nissan or Billion care to address the issue. Our sales guy even said they know their is a problem and it's being worked on but they don't know when Nissan will have a fix. After looking online this has been an issue for over 3 yeara and they continue to sell vehicles with this system in them. Don't go to Billion for anything and don't Buy a Nissan you will regret it.

  Business Response

  Date: 12/05/2024

  Billion Nissan of Sioux Falls is an authorized Nissan dealer and is required to offer the Nissan lineup of vehicles at its dealership.  Modern motor vehicles are very complex and interacting mechanical, hydraulic, combustion, electrical and electronic hardware and software systems.  All manufacturers experience occasional unintended interactions or bugs in their vehicles.  This Nissan Rogue has an adaptive cruise control feature that, in certain conditions when a sensor does not detect other vehicles or objects for a period of time (such as on a rural section of highway), might default to traditional cruise control as a safety measure.  Other safety systems remain functional.  We understand that Nissan is aware that this is an inconvenience for customers.  We also understand that Nissan is working to remedy or “fix” this unintended interaction.  When a “fix” from Nissan is ready, we will implement it for our customers. 

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a truck in early April, 6 week after which is the state law to have the dealer deliver the title to the customer, no updates, so called and figured they could not enter the address correct so USPS couldn't deliver. Requested a replacement title and it took 2 week with various calls to track updates. They said it is shipped out to them and I should be getting in a few days. No. Nobody cares until you call. It normall took me 5-6 calls to reach a person that takes care of this. And now it is in 8th week and I am still waiting for my title. My worst experience ever dealing with dealers, call me and send me my title!

  Business Response

  Date: 06/04/2024

  Thank you for bringing this to our attention, however I am having trouble finding your name.  Can you please tell us which location you purchased the truck from?  We have multiple stores in South Dakota, Iowa and MInnesota so we have a lot of accounts to look through.  Thank you!

• Initial Complaint

  Date:04/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2023 ****** **** Hybrid – this vehicle is rated 41 mpg city / 40 mpg combined / 38 mpg Hwy. I believe this to be false advertisement. I purchased this car because ****** and Billion ****** salespersons boosted 41 mpg city / 40 mpg combined /38 mpg Hwy. For nine months I was getting 38 mpg. I drive the car for work about 50 miles per day round trip. I took the car into the shop in January 2024 for radio service. When picked up the car I checked the radio out, it didn’t work. ****** (shop supervisor) reply was “I had to hook up my phone up to the car for the radio to work.” I gave **** the car keys back and told him there is no way a car needs a phone hooked up for a car radio to work. I told **** to call me when they get it figured out and I’ll come pick up my car. The next day my wife got a text message that the car was fixed. I picked up my car and the radio now worked. When I was driving home, I watched the mpg drop from 38 mpg to 31. That is about 20% drop. I called the ****** shop and reported it. They asked if there was a service light, I told them no. They said it should be okay and to drive it because they did a hard reboot to the cars computer it might have to learn my driving habits again. I had a couple thousand miles to go for my 5000-mile service. When I made the appointment for service 22 Mar. 2024 I asked if at the same time they could check and see why my gas mileage dropped to 30 mpg. I took the car in for service. When I went back to the dealership to pick up my car, I went back to the shop to ask what they found, and **** (shop supervisor) told me that 30 mpg was normal. I replied so a 20% drop in mpg is acceptable. ****** reply was “yes”. He said there is several different variables – Air Temperature, Engine Temperature, Exhaust Temperature, etc. That was hard to believe. 22 Mar. 2024 I contacted the ****** complaint department Ronda. 28 Mar. 2024 their investigator “Jack” told me he talked to the Billion ****** shop manager and repeated

  Business Response

  Date: 04/03/2024

  “We believe that this customer sets forth a generally accurate description of his particular experience.
  
  “The fuel mileage estimate is determined by the EPA, and is only an estimate.  The Monroney label for this vehicle specifically indicates “Actual results will vary for many reasons, including driving conditions and how you drive and maintain your vehicle.”
  
  “Our technician performed a Toyota-recommended health check on this vehicle and found no issues present. This would include a fuel consumption test and that would have shown any signs of an issue.  We believe that the vehicle is performing normally.  It is normal for fuel mileage to vary significantly due to driving conditions and how one drives.
  
  “We understand that the customer was using a 10% ethanol/gasoline blend.  This will cause reduced fuel economy, especially in colder conditions.  We also understand that the customer lives in Humboldt, SD.  He indicates that he was driving “home” from our dealership in Sioux Falls, SD when his fuel mileage dropped to 31 mpg.  This may have involved high-speed highway driving here in South Dakota, which could have reduced his fuel mileage.  We also do not know what the driving conditions were when this reduction in fuel mileage was experienced.  Cold, windy, wet or snowy conditions all could contribute to reduced mileage.

  Customer Answer

  Date: 05/03/2024

  The company Billions ****** has made an appointment to check car again. 7 May 2024

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I bought a 2019 *** ******* from them 6 months ago. The car just recently started having issues, after taking it into ***, we are told that there is a dead hole in cylinder 1 and that the motor needs replaced. I have called *** customer care, case number is ******** and they told me there is nothing that can be done and the repair bill is completely on us. We were told it will be **** dollars for a new motor. We have two kids in school and have no other transportation, we have been unable to get the kids to and from school, and my wife and I cannot get to work easily now, and we work on the other side of the city. We paid ***** for the car and it did not last us a year. ** *** * ***** ****** *** * ** ***** ** ******, this has completely sunk us and we are desperate for help resolving this, or at least at a discounted rate due to the age of the car and our financial situation. We got a loan to get a newer car so we could not have to worry about this kind of thing, and we are now looking at financial ruin, please help us.

  Business Response

  Date: 05/26/2023

  This letter is in response to complaint number ******** filed with your office on May 25, 2023 by Zachary ****..
  
  Zachary **** purchased a used 2019 *** ******* with 125,073 miles on June 17, 2022 from Billion Auto.  Attached is a copy of the Motor Vehicle Purchase Agreement.
  
  The used ******* was sold by Billion as-is, where-is, as provided in the Motor Vehicle Purchase Agreement.  Please refer to the Motor Vehicle Purchase Agreement and the attached Work Due and Buyers Guide.
  
  Attached hereto is a copy of the Billion service invoice showing the ******* was brought to the Billion service department for a check engine light and some other running issues.  With now having 167,331 miles, Billion found low compression on cylinder one and *** warranty only covers high bearings.  An extended “Vehicle Service Agreement” was offered at the time of purchase, but the plan was declined.  Billion has provided Mr. **** with a quote for repairs if he decides to have the ******* fixed.
  
  Billion believes that all items included in the Purchase Order were fully disclosed and discussed with Mr. **** and that this transaction was handled appropriately and courteously.  Mr. **** is more than welcome to bring the vehicle back to address an additional issue she may be having.
  
  Thank you for the opportunity to respond.

  Customer Answer

  Date: 05/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zachary ****

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle for ******$ from this company un december and with in 5 months it broke down and the mechanic i took it to says there is metal and such all over the engine and it needs a new engine and ******$ to fix. I have not even put 4000 miles on it. Billion the company itself had it Towed and their own mechanic said its shot and basically they ******* ** and its gnna be a lot to fix. He said that this is on Billion. I dnt understand how within 5 months a ******$ vehicle will now cost me ****** to fix and no will answer me back at their company. I was told it had a 110 point inspection bur clearly i was sold a lemon

  Business Response

  Date: 05/22/2023

  This letter is in response to complaint number ******** filed with your office on May 17, 2023 by Nic ******.
  
  Catherine ******, purchaser named on the Purchase Order for a Motor Vehicle, purchased a used 2010 ***** ******* with 159,110 miles on December 16, 2022 from Billion Auto.  Attached is a copy of the Motor Vehicle Purchase Agreement.
  
  The used ******* was sold by Billion as-is, where-is, as provided in the Motor Vehicle Purchase Agreement.  Please refer to the Motor Vehicle Purchase Agreement and the attached Work Due and Buyers Guide.
  
  Attached hereto is a copy of the Billion service invoice showing the inspection and service completed on the ******* before the vehicle was ready for resale.  An extended “Vehicle Service Agreement” was offered, but Ms. ***** declined the plan. 
  
  On Thursday May 18, 2023, Ms. ****** spoke with the sales manager at Billion regarding engine replacement.  Billion explained the as-is, where-is that was signed and gave Ms. ****** a few options for repairs.  Ms. ****** said she would call Billion back when she decided what to do.
  
  Billion believes that all items included in the Purchase Order were fully disclosed and discussed with Ms. ****** and that this transaction was handled appropriately and courteously.  Ms. ****** is more than welcome to bring the vehicle back to address an additional issue she may be having.
  
  Thank you for the opportunity to respond.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried replacing exhaust manifolds on the engine, drilled through my cylinder head and antifreeze leak. Did not start the vehicle or driving it, towed immediately to Billion auto to have them replace the cylinder head with a brand new one. Approximately a week later the vehicle overheated because antifreeze and oil mixed due to a problem with the head for head gasket. They repaired it again but it still leaked oil and antifreeze, The engine is no good and they refuse to fix or replace the engine, before they worked on the engine it was mechanically sound in good shape. This started on October 31, The original repair was October 1, that's when it went in for repair, I have the receipts for the repairs but they are in the trucks glove box which is still at billlion auto

  Business Response

  Date: 02/10/2023

  Business Response /* (1000, 8, 2023/01/24) */ ON 1/13/2023 Mr. ******* met with the Service Manager of Billion ******************* in *********** and together were able to work out the issue. Mr. ******* told the manager that he would close the case since the issue was resolved.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2010 *************** in for some work for my brakes. Transfer case, and back up system on 08/29/2022. I left my truck with them to have the repairs done ********************************************* my service advisor was Scott. My parents picked up my truck on 08/31/2022 from Billion Auto and drove it to my hotel since I was unable to drive they noticed some issues with the truck immediately while driving it and alerted me to it. As I was leaving the hotel today 09/02/2022 and driving my truck for the first time since I left it With Billion Auto ******, I noticed my radio and other electrical stuff was not working along with my A/C I also noticed I had a service engine soon light on I also noticed my battery connector was broken on positive cable. I immediately called my service advisor Scott for help who refused to look at it came up with excuses why he could not look at it and told me to bring it back another day. I drove 60 miles home with a truck I was not sure was going to make it home. No one in management will return my phone calls. My truck left there shop in worse condition then when it came in there and they could not be bothered to try to look and fix the mess there technician made but they were happy to take $*** from me. Now I got to get my local mechanic to fix Billion Auto ******* mess. Note: I replaced the battery terminal end so my truck was safe to drive I also had a local shop repair my radio and electrical as a wire was broken and 3 fuses were blown. I either want a refund or Billion Auto ****** to fix the mess there technician made.

  Business Response

  Date: 10/04/2022

  Consumer Response /* (2000, 5, 2022/09/07) */ Shawn ****** <***************************> Hi ******, my name is Shawn my case Id is *********. I wanted to give you a update and let you know that I finally reached management at Billion ****** they are refunding me my money and fixing the issues. You can please close my case. Thanks, Shawn ******

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 5/11/2022 From Billion Auto its been over 30 days and still haven't received proper paperwork to take to DNV to register into my name. So now I'm being penalized every day from state of **** not having a registered vehicle. Called several times and no call back from them on this issue. The temporary plates are expired so can even legally drive the vehicle we purchased

  Business Response

  Date: 07/15/2022

  Business Response /* (1000, 5, 2022/06/15) */ Hello Mr. *****. Could you please give me a little more information so I can address the correct dealership and county? What dealership did you buy your vehicle from? Do you remember the name of your salesperson? Once I have this information I will address this right away. Thank you! Kiley ***** Billion Automotive Corporate Assistant Consumer Response /* (3000, 7, 2022/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) ************* ********************* ****************************** Salesperson Alex ******* Business Response /* (4000, 9, 2022/06/21) */ Thank you for the response. The office manager at ************* called Mr. ***** today 6/21/22 to discuss the issue and has resolved the complaint. The paperwork is being overnighted to Mr. ***** today 6/21/22. In addition, the sales associate that did not return Mr. ******* calls will be addressed by the manager. Thank you for the opportunity to respond. Kiley ***** Billion Automotive