Complaints

This profile includes complaints for Lloyd Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lloyd Companies, Inc.

  150 E 4th Pl Ste 600 Sioux Falls, SD 57104-5090

  
• 

  Lloyd Companies, Inc.

  101 SE Main St # 200 Grimes, IA 50111-2382

  
• 

  Lloyd Companies, Inc.

  201 Main St # 105 Rapid City, SD 57701-2871

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/2024 I paid the agreed amount that was due to the Y Apartments where I had resided for about four years and had been told when I paid the remaining balance that I would be more than "Welcomed Back". The Y Apartments has had several Managerial changes prior to me moving out back in 2020 and so, the current on-site manager was unaware of any previous agreement. I had paid the balance in full, but the on-site manager had said that I had 19 unresolved payments that were considered a late fee penalty. When I asked for clarification, she didn't say what the fee was about and that I would have to figure it out on my own and she was less interested about giving any further information. I do have copies of the financial transaction from my financial institution to verify the transaction.

  

  Business Response

  Date: 01/29/2025

  Hello, it looks like he had a balance of $1,284 which we do not see record of payment for. He applied again at YMCA and was denied due to his previous payment history with us. While it does look like he had made payment arrangements with the manager at the time, it looks like many of those he did not fulfill in time so they would still be considered a late payment. 
  
  Our policy states that a person will be denied if they are late on 25% or more of their payments during their time living here. I hope this helps and please reach out with any further questions.

  

  Business Response

  Date: 02/07/2025

  Hello - we confirmed with the collection company that the balance is still outstanding for **** **** ***** please see attachment for reference. The company is listed on the attachment that you can contact if you have payment information when you paid the account since they are showing that it hasn't been paid on their end. Because of this, our policy still stands. I hope this information helps!

  Customer Answer

  Date: 02/11/2025

   I've gone forth and called ******* myself to resolve this redundant back and forth and will be waiting on a call back and if it doesn't have the resolve I'm hoping for; legal action will be continued and I'm hoping that it was a clerical error, and we can move forward with my credit not being affected and I can look at other places to move into without having to worry about my credit score. I'm also looking into other venues that may have occurred which could also be seen as factors. I've seen what the B.B.B. has shown me and the legal institution that I'm using has revealed and I'm completely agitated on how my financial had been affected like many others during the pandemic. This has shown me that I have to be more aware of my own financial status and situation.

• Initial Complaint

  Date:01/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked our property manager for a signed copy of our lease for months because I saw I was being overcharged on base rent. Our property manager has not given us a copy of our signed lease but has given unsigned documents. I will received emails saying I owe $1905 when I payed $1961.50 on 1-2-25. The property company and property manager are nearly impossible to get a hold of. When filing a maintenance request, it can take weeks to get fulfill or the company will try to charge you extra money for solutions. I have multiple emails exchanged between myself and the property manager regarding the lease.

  

  Business Response

  Date: 01/14/2025

  The issue in question involved a lease that was sent during our property manager's training period. Unfortunately, they were  unaware of the regenerate lease process when changing move-in dates, which led to a discrepancy. However, they discussed the error in person with the resident, and they both verbally agreed to discount the resident’s storage unit to make up for the difference until their renewal. The resident was satisfied with this resolution, and the property manager has not received any further concerns on this matter.

  Regarding the maintenance requests, it is important to note that the resident has not provided permission for entry on multiple occasions and did not respond to texts or calls for weeks. As per our policy, we do not charge for maintenance items unless they are caused by damage from the resident, and all maintenance concerns are handled promptly once permission to enter the unit is granted.

  
  I hope this clarifies the situation. I have attached what documentation we have on this topic, but this resolution was done in person. 

  

  Business Response

  Date: 01/14/2025

  Hello - apologies for an additional email. I got more information from our property manager in regard to the questions in the complaint. The information pasted below is an email chain between the resident and property manager. The property manager refunded the overcharge for rent before discounting the storage unit. The resident received a credit for $135 on 10/2.
  
  

   

  From: ****************** ********************
  Sent: Wednesday, September 25, 2024 6:49 PM
  To: ******** ******** **************************************
  Subject: Re: Residence at Sedona Flats
  
  
  Good evening,
  You are correct, you provided copies of our lease when asked, however, they are unsigned copies.  We are requesting a duly executed, signed by all parties, copy of our lease.  
  Seth and I recall a conversation about moving in after December 1st, however, there were no discussions that this would increase the monthly rental rate.  If this was in fact the case, then a new lease should have been executed by all parties indicating the new rental amount.  The copies of the lease that you have been providing us with, though unsigned, indicate the monthly rent at $1785.  In addition, as per #22 in the rental agreement, "This lease, the Community Policies, and all addendums are the entire agreement between the parties, and Resident acknowledges that no other oral or written agreement exists, either express or implied. This lease many be modified only in writing signed by all parties." Consequently, the conversation you contend we had regarding the increased in rent is unenforceable.  We anticipate that the corrected rent will be reflected in the resident portal and the credit will be reflected in there also, unless the copy of the signed lease that you should be  providing actully reflects the agreed upon amount of $1800, which I don't believe it will since you were only sending us an unsigned copy of a lease reflecting $1785.  
  Our rental insurance never lapsed.  It was renewed in July 2024 and will remain effective till July 2025. I thought that I had e-mailed you the renewal information. However, I have attached it. 
  & 5. We will be sure to notify you promptly including dates and times if these issued should continue. 
  6. Thank you for the willingness to work with us regarding the scheduling of these events.  We understand they are necessary, and it can be difficult to accommodate everyone's schedules and circumstances. 
  
  
  
  On Monday, September 23, 2024 at 12:43:15 PM CDT, ******** ******** *************************************> wrote: 
  
  
  
  
  Good morning *******
  I apologize for the late response; I just found this email in my spam folder. 
  
  I printed your lease upon request and slid that under your door. I believe I also printed one off in my office for you. I am happy to print it again, please let me know. 
  You and Seth had changed your move in date prior to move-in. Changing the move in date, changed the rental rate to the $1800 which you have been paying since move-in on Dec 10, 2023. This was discussed prior to move-in during the conversation where you and Seth adjusted the move-in date. You should be able to see your rental rate in the resident portal. 
  You are being charged for renters’ insurance because your current policy has expired. If you would like to send me and updated policy, I will be happy to get that updated and those charges removed. 
  Any door propping is against property policy, the faster I find out this is happening the faster I can fix it. This particular issue has been addressed. 
  If you have specific times and dates you hear or see minor residents running in the hallways, please share those with me. I cannot address this without knowing where it is coming from. If you have dates and times that would assist me in searching for them on the camera that would be very helpful. If the noise is excessive past 9 p.m. please reach out to law enforcement for a noise complaint. 
  I do apologize for the delay in notice for entry last month. If there is ever a scheduling issue, please reach out to me directly. We can reschedule to come in earlier or later to be less of an inconvenience to you and Seth. 
  
  For any issues or concerns you may have, please contact me directly. My direct email address is ************************************ and the office line is ************ you can also text this number. 
  Thank you, 
  
  ******** ********
  Property Manager
  ** ************ **** ****** *** * Rapid City  
  SD 57701
  Explore Our Career Opportunities
  
  Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may
  contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not
  the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.
  
  From: ****************** ******************** 
  Sent: Monday, September 9, 2024 7:03 PM
  To: ******** ******** *************************************>
  Subject: Residence at Sedona Flats
  
  September 9, 2024
  
  Lloyd Property Management Co.
  *** ** **** ******* ***** ***
  Sioux Falls, SD 57103
  
  Sedona Flats 
  ******** ******** – Leasing Agent
  **** ****** ****
  Rapid City, SD 57701
  
  Dear *********
  This letter addresses multiple concerns we have regarding our residence at Sedona Flats.  
  1.Duly Executed Lease Agreement
  On multiple occasions this year we have asked for a duly executed copy of our lease agreement. However, each time we have been provided with an unsigned copy of the lease and addendums.  I understand that you are busy but please provide this by no later than September 30th, 2024. 
  
  2.Rental Overcharge
  We recently discovered that we have been overcharged $15 a month on our rent since January 1, 2024.  According to the residential portal, we have been paying $1800 per month but according to the lease agreement you have provided for me our monthly rent should be $1785.  As of August 1, 2024, we have been overcharged for rent in the amount of $120.  Will this credit be reflected in our October rent?
  
  3.Renter’s Liability Insurance
  On May 23rd, 2024, I received an e-mail regarding increasing the liability on my renter’s insurance from $100,000 to $300,000.  New tenants would be required to provide proof of the higher amount, but current tenants would not be responsible for this increased amount until their lease renewal. On July 26th, I received an e-mail indicating that since we did not provide proof of the increased liability insurance, we would be automatically signed up for the Sedona Flats liability-only program and charged a $30 monthly fee.  In accordance with your May 23rd e-mail, we are not required to obtain this additional coverage until our lease renewal in May 2025.  Therefore, the Insurance recovery fee of $5.81 needs to be reversed and not enrolled in the Sedona Flats liability only-program.   When we signed our lease, we provided proof of our renter’s coverage with the required amounts. We understand that on renewal of our lease in May 2025, we will be subject to the increased liability insurance. 
  
  4.Security
  Recently, we have noticed that someone has been propping the side door open.  It appears that it is to allow their children and visitors to go in and out without a fob.  This poses a security risk, and we are paying to live in a secure building. 
  
  5.Noice
  In addition, to the door being propped open, there are also children running through the hallways at all hours of the day and night. This not only causes added noise but also causes other residents’ dogs to start barking.  
  We are hoping to resolve this situation peacefully without filing a formal complaint.  Maybe security cameras can be used to identify the families involved in propping the doors open and additional noise. 
  6.Apartment Entry Notice
  On Monday, August 26,2024 at 11:45 AM, I received an e-mail regarding the warranty inspection on Tuesday, August 27th, 2024.  According to the e-mail these inspections were to begin at 9AM on the 3rd floor. In accordance with South Dakota law, landlords must give proper advance notice, typically 24 hours, before entering an occupied unit except in cases of emergency. We received less than 24-hour notice.  This is not the first time that we have been given less than 24-hour notice of the need to enter our apartment.  This is a problem for multiple reasons, including the fact that my boyfriend works nights and sleeps during the day.  In addition, our dog has an intense fear of crates, and this would require that one of us be home to handle her. 
  
  Sincerely,
  ****** ****** * **** ****

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have that I owe $900.00 on my credit report . When in fact they gave me money back from my lease pay off.

  

  Business Response

  Date: 09/11/2023

  Our records do not indicate that a collection has ever been sent, in fact we issued a refund in the amount of $133.75. I have reached out to Laura with this information, requesting a copy of the report showing a collection so that I can help her resolve it. 

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit issue. We applied and paid for application fee. Then we are told everything looks good. We should be sending a lease on Monday. 05-01 comes ( Monday ) we receive a lease after 5 pm and we notice $*** taken from the bank account. We call on Tuesday wanting to tour the apt we are about to “rent” Was told we can’t view it cause its being fixed and chemicals and whats not. But you can tour one that is in a different building that is “just like it “ might have different flooring … etc. that is Shady, so wednesday 05-03 comes, we decided we don’t want it. Especially with the attitude from leasing, after asking to sit down to review the lease and get told she is busy with other people, and doesn’t have time ? Are others more important ? So called her and asked about the security deposit that was taken from my account without my authorization or approval. And was told we talked about it in emails, said nothing in emails then “she claims well maybe over the phone ?” Well maybe its a different person you are talking about who authorized it. So I would like to see or hear where I approved that, or this is plain fraud. Either refund me my security deposit for an apartment that I didn’t even sign a lease for, nor authorized. Or let me see where I signed that I am authorizing you to pull charges.

  

  Business Response

  Date: 05/08/2023

  Hello, the process for the holding fee is stated clearly on the application itself. It states "Upon application approval, primary applicant, including any additional roommates agree that the holding deposit will be automatically withdrawn from the provided debit/credit card, check, or money order. An additional security deposit or Move-in fee may be required at the time of move in." However, it also states that you have 72 hours to cancel your application after approval and you were within that timeframe when you cancelled your application so a refund is in the process of being issued. That refund should arrive to the address listed on the primary application no later than 5/17/23.

   

  Customer Answer

  Date: 05/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lou **

• Initial Complaint

  Date:05/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the company that I live under for my apartment complex, they don't ever answer their phone to respond to maintenance emergencies or times that I've had to call the police on tenants and they don't resolve safety concerns within a timely manner, we have had fire alarms going off in our apartment for 30 minutes at a time for three times a day for multiple weeks and we've asked them to fix it and they haven't. This is now a safety concern for me and my ************** daughter and my husband. With them not fixing this we are not able to live peacefully within our apartment we constantly have to evacuate due to the alarm going off within just our unit. They also have done nothing about our neighbors smoking drugs in their apartment and leaking indoor unit I've had multiple complaints with them enough where the police have come out multiple times for a physical assault in our hallway and they have done nothing about that *************************************************************************** . So basically my largest complaint with this company is I live here and sleep here and I do not feel safe and I've let my landlords know and they have done nothing to fix any of the rob problems and continue to ignore emails from me where I'm asking for solutions. I can better explain this on the phone with someone but it has been months upon months dealing with this company who do not change your air filters who just choose to do nothing on safety concerns. I don't know exactly what Better Business Bureau can do on the situation I'm hoping something, especially the fact that we literally can't reach them at any point during the day, and that no one gets back to us. Please let me know what I can do to provide more information or anything from my end to rectify the situation. Our unit was specifically struck by lightning and I have told them that I'm concerned about electrical issues I've asked them to Move us to new unit

  

  Business Response

  Date: 06/06/2022

  Business Response /* (1000, 5, 2022/05/04) */ The property acknowledges and apologizes for being unable to respond to every phone call, unfortunately there is a single individual in the office for a split property. Because of this, the property manger had verbally provided the resident's with their direct email in late 2021, and a representative of the company has replied to each email recieved. The property was made aware of the issue of the fire alarm system and attempted to clean the sensors the week of April 11th, 2022. A vendor was out to verify the system was functioning properly on April 15th, 2022. At that time, it was requested the vendor provide new heads for the system in an attempt to solve the issue, however delivery would not be until early May 2022. After the system in the unit continue to sound randomly, the a call was placed with the vendor again for the system located in the unit itself, which has been scheduled for 5/6/22. On May 4th, 2022, an offer to relocate the resident to another unit of the same was made. Regarding any noise or smoking violations, our company has been working with local law enforcement and the resident to mitigate any legal violations and noise violations respectively. The aforementioned lighting strike to the building occured in 2017, prior the resident or management's arrival.