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          Business Profile

          Water Softener Supplies

          Culligan Water of Yankton

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Water Softener Supplies.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/30/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I have been trying to clear up a payment of $***** that they say was rejected but I have submitted proof from my bank that it was paid. The payment was made by phone to Culligan in Yankton on 3/31/2023 and at the time they were changing accounting systems and the payment was credited to ******* *****, which is their parent company. They claim they cannot find the payment and it must be in a holding account at my bank. I called my credit union **** ******* and they said no the payment cleared and gave me printout showing such. I forwarded that to Culligan in Yankton to Russell *********** email. The problem is I keep getting notices from Culligan stating I owe the payment. Each time I call them and explain they say they are going to take care of it but it’s still on my account as a balance due and I don’t want my credit score to be jeopardized over $***** plus interest. I was going to just pay it but why, this is not my fault. Help me please resolve this. I would like an apology from the company and at least a month of free service for the time I have put into this.

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 71

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          401 E 4th St

          Yankton, SD 57078-4516

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          (605) 665-7871

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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