Reviews

Review Details

• Review fromDebra P

  Date: 02/24/2025

  2 stars

  Debra P

  Date: 02/24/2025

  The sales people stress that you need to have internet. Not once did they mention that I had to have a phone **** in the room the phone would be used in. I got all the way up to the day the technician was coming to install it. She asked me about the landline ***** I told her I don't have a landline **** on the main floor because my phones are handheld and I can walk all around with them. But you can't do that with this clear caption phone. This was a total waste of time

  ClearCaptions

  Date: 03/07/2025

  Hi *****! Thank you for sharing your concerns. We sincerely apologize for any confusion or inconvenience regarding the installation process and its impact on your existing home phone line.
  At ClearCaptions, our priority is to ensure a seamless transition with clear and transparent communication every step of the way. We understand that the installation of a potential ************ while your PSTN (traditional home phone) line was still active should have been better explained. We regret any frustration this may have caused and appreciate your patience. Your feedback is invaluable, and we will use it to improve how we guide our customers through these transitions in the future.
  Please know that we are here to help. If theres anything we can do to resolve this issue or provide further clarification, dont hesitate to reach out to our team at ************ or via web chat at ************************. We appreciate the opportunity to make this right and thank you for bringing it to our attention.

• Review fromMary D

  Date: 09/30/2024

  1 star

  Mary D

  Date: 09/30/2024

  This is the 30th of September. So far I have been stood up THREE times for installation BY CLEAR CAPTIONS.. I give them ZERO stars so far. I will post if I ever get one of these phones. Now that they have all my personal information, does anyone know if they are charging the government for my invisible phone service? This morning I didn't even get a call from the installer. Pretty sick HUH? When I call the Clear Captions company and they tell me that the installer will contact me and they ask for my phone number again. Sounds so much like a scam, but I see that SOME people have gotten their phones, so I remain hopeful, but suspicious.. Does any other company offer this service? Sorry to say I had to leave one star in order to get this message out there.

  ClearCaptions

  Date: 10/09/2024

  Hi **** ****,
  We sincerely apologize for the difficulties youve been experiencing with our service, and we truly appreciate you bringing this to our attention. Its important to us that you have a seamless experience, and were sorry for any frustration this may have caused.
  Our team has been trying to reach you but hasnt been successful yet. We kindly ask you to please get in touch with us at your earliest convenience, either through our web chat at ************************ or by giving us a call at ************. We want to ensure your phone is properly installed and that youre fully satisfied with our service. We look forward to speaking with you.

• Review fromDempsey C

  Date: 09/25/2024

  1 star

  Dempsey C

  Date: 09/25/2024

  I just received my Clear Captions phone and the captions piece is not even close to translating incoming calls. I would estimate that it only correctly translates less than 25 percent of my incoming calls. It is more confusing than just trying to carefully hear what the callers are saying! Very disappointing!

  ClearCaptions

  Date: 10/02/2024

  Dear Mr. **************** you for sharing your concerns with us. We sincerely apologize for the initial difficulties you experienced with your ClearCaptions phone. Were pleased to have connected with you and are glad to hear that the adjustments made have improved the captioning experience to your satisfaction.
  Should you need further assistance or encounter any issues in the future, please dont hesitate to reach out to our team at ************. We are here to ensure your experience remains positive.
  Sincerely,
  The ClearCaptions Team

• Review fromEileen P

  Date: 08/27/2024

  1 star

  Eileen P

  Date: 08/27/2024

  I ordered a ClearCaption phone and was given an appointment date to have it hooked up. I stayed home all day waiting for someone to show up but they were a no show. Later that night I checked my emails to find that they had sent me a message during the time they were suppose to be here telling me I had a new appointment on a day that I had already told them I was unavailable for. I was then given a new date and time with a no show once again. If I call and am given a third time and date with a no show I will be reporting them to the *** which is who is paying them to let them know about the kind of service are they giving thier clients. Hopefully they will take care of bussines then or lose thier contract. The least they can do is give you a curtesty call when they can not make it instead of wasting your entire day waiting on them. Until they can get thier there (....) togeather they don't deserve a goverment contract. By the way thier excuses are rediculouse.

  ClearCaptions

  Date: 09/06/2024

  Dear ******,
  We sincerely apologize for any inconvenience you've experienced.  At ClearCaptions, we strive to provide the best service possible. 
  We've reached out to you directly to reschedule your installation for Monday, Sept 9th. If you have any further questions or concerns, please call us at ************. We appreciate your patience and understanding.
  Sincerely,
  The ClearCaptions Team
  
  Thank you,

• Review fromChris R

  Date: 08/25/2024

  3 stars

  Chris R

  Date: 08/25/2024

  I think the phone itself is a great idea. My 87 year old father got a new modem and knows nothing about internet. They refused to send a tech to help him. He had to wait until I could get there (and I care for my bedridden mom in my home and work). They tried to walk him through (over the phone) but he was unable to understand, partly bc he is clueless about the internet and also bc he couldn't hear/understand the **** thus why he needs the captions.

  ClearCaptions

  Date: 09/04/2024

  Dear ***********************,
  Thank you for sharing your concerns through the Better Business Bureau. We sincerely apologize for the challenges you've encountered.
  We understand that you experienced difficulties connecting to the internet and that our initial support did not fully address your needs. We also regret that a request for further assistance was not properly escalated, leading to frustration.
  Since receiving your complaint, weve spoken with you directly and are pleased to confirm that the issue has been resolved. However, please know that we are at your disposal should you need any further assistance.
  
  Thank you for your patience, and we're here to help with whatever you might need.

  Sincerely,

  The ClearCaptions Team

• Review fromIris S

  Date: 08/12/2024

  1 star

  Iris S

  Date: 08/12/2024

  Not a very reliable company as I had a scheduled appointment for install and the technician went out of town and never reached out to reschedule the install now I am being told that their availability is about a month away from my previous date. I am in need of this service and phone as I am hard of hearing and makes it hard for me to use a regular house phone. They should have also mentioned that you can do a self install of the service.

  ClearCaptions

  Date: 08/20/2024

  Dear *******************,
  We apologize for the scheduling miscommunication and any frustration it caused. We understand how important this service is to you and are committed to getting you connected as soon as possible. Your installation is now scheduled for Monday, 8/19.
  We are committed to installing your ClearCaptions Phone so that you'll never miss a word in those moments that matter most. Our customers are always ourfirst priority,and we want to be sure youre completely satisfied with your caption phone and service. If you have any further questions or concerns, please reach out to our ClearCaptions Team at ************ or by web chat on our website.
  We look forward to supporting you!
  Sincerely,
  The ClearCaptions Team

• Review fromF@@@ H

  Date: 06/14/2024

  1 star

  F@@@ H

  Date: 06/14/2024

  TOTAL SCAM. Made it VERY CLEAR that I wanted to do a self install the salesperson said that was OK. Fine,,,, received the phone and tried to finish install,,needed a password,,,,called customer support,,, refused to give me a password as they did not provide for self install. Don't like being lied to,,,and it wasn't because of my hearing had my volume all the way up. So,,,I packed up the phone used the provided return shipping label (says a lot about a company when they include a return label in their packaging) Two days later I receive an e-mail giving me an install date and telling me I would need to pay $20.00 upon completion of install. Sent return e-mail telling them to cancel the unwanted and refused appointment. Two days later I get a phone call to confirm the install appointment, when I told the woman I had already sent the phone back she acted like she didn't believe me. had to block numbers because they would not stop calling, texting and e-mailing.

  ClearCaptions

  Date: 06/18/2024

  Thank you for sharing your experience with us. We're truly sorry to hear about the issues you faced! Your feedback is incredibly important, and we want to address your concerns promptly, but we were unable to locate you in our system with the information included in your review.

  
  To better understand and resolve the situation, could you please give us a call at your earliest convenience? Our customer support team is ready to assist you directly and ensure that we make things right. You can reach us at ************.

  
  We appreciate your patience and look forward to speaking with you soon.
  Sincerely,
  The ClearCaptions Team

• Review fromCharlotte N

  Date: 04/13/2024

  4 stars

  Charlotte N

  Date: 04/13/2024

  My man friend **** lives in a nursing home in ***********. **** has a brain injury but he wanted this phone so he orded it his self and the box came to the nursing home and the guy came 3 days later to hook it up. Just like they said and **** loves his phone it helps him understand people on the phone better! Thank you

  ClearCaptions

  Date: 04/15/2024

  Thank you for your feedback, *********! We're thrilled that his ClearCaptions Phone is making it easier for him to communicate and stay connected. Your satisfaction is our top priority. We hope **** keeps enjoying those clear conversations!

• Review fromCeeBee B

  Date: 02/24/2024

  1 star

  CeeBee B

  Date: 02/24/2024

  No stars!!! I am very disappointed in this company that suppose to be Federal funded! I had service set up for my Father and 4 times no show from the technicians.I keep hearing the same sorry excuses why the technicians didn't show up to install the phone.I was told two technicians were scheduled neither showed.Don't take advantage of people time! I'm in another city than my Father trying to get the matter resolved! I will be calling the *** *******************, make a complain to the governor's office, let the media and news know about what we had to go through with *************. This suppose to be funded to help those who are impaired!! My father is of age and very upset for waiting 4 times since January 2023.His time is valuable!!! All I get is emails from *************..Problem resolved case closed.No problem resolved!!! That's not professional sending emails that haven't resolved the ongoing prolonged issue!! We entrusted ************* Company !! They FAILED!! CB/ **************

  ClearCaptions

  Date: 03/04/2024

  Dear CB, 
  We want to express our sincerest apologies for the frustration and inconvenience you and your father experienced. Your feedback is valuable,and we take your concerns very seriously. This is not the standard of service we aim to provide. At ClearCaptions, our goal is to deliver exceptional service, especially to those who rely on us for communication.
  As of February 24th, your father's phone service was successfully installed. Following your feedback, we made a courtesy call to the number on the account and had the opportunity to speak with your father. He informed us that he is happy with the service and currently has no questions or concerns. We are committed to ensuring his satisfaction with our service. If there are any further questions, please feel free to reach out directly to us at ************. We're here to support you both, every step of the way.

• Review fromDiane B

  Date: 01/11/2024

  1 star

  Diane B

  Date: 01/11/2024

  I did order. I decided to read some reviews. After reading the reviews, I called Clearcaptions immediately and cancelled...the reviews were terrifying. They said I would be cancelled.I will write another review when I am sure it was cancelled. When it is too good to be true...it is probably something to stay away from. I will give updates. Be aware.

  ClearCaptions

  Date: 01/16/2024

  Thank you for your feedback,*****. Were always working to improve our service and our technology.Our mission is to serve qualified U.S. residents whose hearing loss makes it difficult to use the phone. If you have any questions about our services, just call us at 866-246-1931or visit clearcaptions.com. Thank you for giving us the opportunity to serve you.