We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Redemption Property Preservation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 21, 2023, I contacted **** at Redemption about a broken brick on the steps to our front porch. After sending him pictures of the steps, he gave me an estimate, over the phone, of $450 to replace the brick and seal any other cracks in the steps. We agreed to the price, and he sent out two workers the next day to repair the steps. However, when they arrived, they said they could not remove the broken brick and instead, cemented the two halves together, assuring me that it would hold. Because the brick was repaired and not replaced, **** reduced the payment to $350, and I paid with a check. Less than a month later, the brick was broken again, and the sealant used on the cracks around the steps had all but washed away. I contacted **** by text on December 15, 2023 to advise him of the problem and requested that he send someone out to correct it. On December 20, he replied that he would check his schedule and get back with me. Over a month passed with no reply from ****, so I sent him another text on January 23, 2024, asking that he either send someone out to repair the step or refund the payment. He said he would have someone out the following Tuesday, January 30. On Monday, January 29, one of his workers called me to reschedule for Wednesday, January 31. I agreed and arranged to be home that day. No one showed up. I texted **** again on Thursday, February 8. **** said he had someone in the area but they couldn't get ahold of me. I made a point of being home all that week, and had my phone with me. No one tried to contact me by phone or in person. Since then, I have texted **** on Friday, March 8, Thursday, March 14, Tuesday, March 19, Tuesday March 26, and finally on Tuesday April 2 without a single reply. Each time I texted, I said I wanted a resolution and would be satisfied with someone coming out to repair the step or having a refund issued. I have not heard back from anyone since February.

Redemption Property Preservation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.