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Business Profile

Beauty Salon

Honey Bee Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've attempted to contact this company via phone, email, and IG DM. I was charged a fee of $30 as a deposit for an appointment that was canceled due to poor customer service/not being able to contact the stylist prior to the appointment time. I've asked the owner to refund the amount by leaving a voicemail, emailing, and sending her a message via IG DM; she has ignored my request. I was charged this amount on 1/31/23.Here's what her policy states: Remember: HoneyBee Hair and Beauty Bar requires 12 hours advance notice when canceling online. If you have any questions, please contact HoneyBee Hair and Beauty Bar at ************.This appointment was made 2/6/23 at 9:08AM at 3:35PM on 2/6/23 I emailed the stylist the following message: Hello Ive attempted to contact you regarding an appointment for Wednesday at 9:30. I booked the appointment then realized you were out of stock of the hair 20,22 inches body wave. Will you have hair before Wednesday? If not Id need to cancel this appointment.Please let me know, thank you!****** On 2/7/23 at 10:25AM, I emailed the following message; due to no response from anyone from this company: Please cancel the appt for tomorrow at 9:30 and refund the money paid. Ive attempted to reach you via IG, phone, and email. 2/28/23 at 8:47AM, I emailed the following: I've attempted to contact you via phone, email, and IG DM. I was charged a fee of $30 as a deposit for an appointment that I didn't have. I've asked you to refund the amount and you've ignored my request. I was charged this amount on 1/31/23, I will now pursue getting this refund in a different form due to you ignoring my request.Thank you

Honey Bee Salon is NOT a BBB Accredited Business.

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