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Business Profile

Landscape Contractors

JJC JACKSON JONES CONSTRUCTION

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Written contract provided 10/19/2022 and amended 06/26/2023 for a slope repair and patio structural support plan with excavation services. A ******* deposit demand was paid 10/03/2023 and work was to begin 10/04/2023. On 10/04/2023, prior to work commencing, we received a telephone call from ****** ****, the project manager, who informed us that JJC construction had deemed the slope repair "too dangerous" and would be omitted though the slope repair was our primary purpose in hiring JJC Construction. *** **** and ****** *******, owner and proprietor of JJC Construction, unilaterally decided to do the structural support work on the patio at the $148, 400 cost of the entire project,. When we expressed our concern at removing the slope repair as the integral point of why we'd hired them, *** **** told us they would not be doing the project and cancelled the job. Our ******* check was cashed 10/06/2023 and we replied via email to *** **** on 10/16/2023 requesting a full refund of our money. No services, labor, materials or equipment was provided for any work at any time. A certified letter was sent 10/30/2023 to ****** ******* reiterating the request for our refund. On 11/02/2023 we received a check in the amount of ********* from JJC Construction and an invoice that indicated we'd been charged for "Labor, Equipment and Mobilization" with a charge of ********* for services and goods we did not receive. We hope to resolve this issue, with your assistance, in getting JJC Construction to return our full deposit by submitting to us the additional ******** monies owed as part of our deposit on contract work that was withdrawn.

JJC JACKSON JONES CONSTRUCTION is NOT a BBB Accredited Business.

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