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Business Profile

Chiropractors D.C.

The Joint Chiropractic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chiropractors D.C..

Complaints

This profile includes complaints for The Joint Chiropractic's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Joint Chiropractic has 7 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally went in for service and was offered the ***** for 6 sessions. It was explained to me that I could cancel after if I did not want to continue. I did three sessions and decided to cancel on around January 2025 and was shocked to see they not only took money out if my account but this time took ****** instead of the *****. I spoke with the receptionist and she let me know it had been cancelled. However they repeately hit my account at random times through our the year. They stopped from October 2024 to January 2025 then just started up removing money. I've had enough. This needs to be stopped and resolved on a corporate level if locally they will do nothing.

      Business Response

      Date: 03/23/2025

      Thank you for bringing your concerns to our attention. We understand your frustration regarding unauthorized charges and the difficulties you've encountered with your account.
      After careful review, we have determined that you are not a patient of our clinic located in Nashville, **. Our records indicate that your home clinic is located in ********, **. We are a separate entity and do not have access to your account or billing information related to the services you received in *********
      Therefore, we are unable to resolve the billing issues you've described. We strongly recommend that you contact your home clinic in ********, ** directly to address these concerns. They will be able to access your account details and provide the necessary assistance.
      In addition to contacting your home clinic, you may also reach out to the corporate office of The Joint Chiropractic through their contact page at: . They may be able to provide further assistance or clarify any company-wide policies regarding billing and cancellations.
      We understand this may be disappointing news, but we want to ensure you receive accurate and effective support from the appropriate clinic or corporate office.
      We apologize for any inconvenience this may cause and wish you a swift resolution to your billing issues.

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sciatica pain from time to time. Since August it has gotten unbearable. I was in so much pain my husband suggested I go to Joint Chiropractic since he goes there. I have never been to a chiropractor and never wanted to. I agreed because I was desperate. I went in September, she examined me and went on and on about the number of visits. I agreed to 5 visits. Went up from and signed. NEVER EVER was I told this was a monthly recurring charge. I only used 2 visits I believe. The pain got so bad, I went to an orthopedic specialist. He put me on steroids and ordered an MRI, and told me to stop chiropractor. It is now November and I noticed a charge from them. Called them up wanting to know why. Was told that I agreed to a monthly subscription and it stated that on what I signed on that little pad. Who reads that little pad, I thought it was to agree to the 5 treatments. They refused to refund, even though the charge went through on Nov. 1 and I called on Nov. 2. WHAT A SCAM this place is. I only went for 2 sessions and I was charged over $200.

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with the Joint Chiropractor and have enjoyed the service, im currently not able to afford the service and canceled back in May. Since may I was promised I would not be charged again, in June I was charged $80 and needed to wait 2 weeks for refund, and now in July I'm being billed again for another $80 when I'm no longer a customer.

      Customer Answer

      Date: 07/14/2023

      You have e the 3 pieces of information you asked for name address and email. 

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2022 I woke up with back pain, which happens to me every few years. I moved from Little Rock, AR over 3 years ago and the last time that happened to me I was in Arkansas. I was able to go to The Joint in Little Rock and have a couple of treatments and get better quickly so I looked up to see if there was a The Joint close to me now in Tennessee. My husband took me there and went in with me as I was in terrible pain. The Joint told me that they could do a monthly membership which my husband and I both told them that is not necessary as it is a short lived issue and I am able to resolve quickly. They then suggested that I could pay for a package that would be a total of 4 visits, I agreed to that and then they had me update my information on their electronic tablet, as customary in any doctors office. They gave me 3 cards for my additional visits and then gave me an adjustment. I went back for 1-2 additional adjustments and did not use the last visit, as I was no longer in pain. I realized on August 1, 2022 that they had charged my HSA credit card $69.00 (we do not get statements on the HSA card, just happened to notice when needing to use the HSA for medication). When reviewing the history I noticed that The Joint had debited my HSA each month since February 2022. I had paid for my January 4 visits and they issued the 3 additional cards to be used within 30 days. I contacted The Joint and was told that I had not come into see them since February 13, 2022, and gave me the instructions via email of how to request a refund. I was also emailed a copy of a 7 page contract that had my electronic signature on it agreeing to the monthly membership. This was never explained to me, I told them I did not want it and just assumed that they would not intentionally deceive me by asking me to sign on their electronic device. Why sell me a package and then sign me up for a membership. Their responses demonstrate they know this is normal practice.

      Business Response

      Date: 09/14/2022

      Business Response /* (1000, 9, 2022/08/28) */ We truly regret any misunderstanding and want to assure you that it was in no way intentional. We work very hard to ensure that our staff clearly explains all of the policies to our patients in order to avoid a situation such as this. Our Wellness Plan gives patients 4 adjustments a month for only $79 - our best deal on regular care. This is where the miscommunication may have arose. Per our membership agreement, your plan has a 2 month minimum that then continues month to month until you request cancellation and turn in the proper form. All patients who choose to take advantage of one of our plans do agree to all terms of the plan in writing before the commencement of any billing. Copies of these agreements, which get taken home with every new member, clearly state how the plan works, how it is billed, our refund policy, and our cancellation policy. Consumer Response /* (3000, 11, 2022/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was asked about a membership and declined the membership. I have a witness that is willing to provide a statement as such. I also have a witness to confirm that I was offered a set number of visits for one fee and then provided cards ( Please explain Whey was I provided cards for visits). I was NOT provided a copy of the agreement when I left. That is not truthful. I truly believe that this was a clerical error on their part but I am shocked that a medical office would want to charge for a service/labor never provided). Clearly (from the statement provided by the business) this was an error. I actually was not happy with the doctors and even decided NOT to use all the visits (that I had cards for) an instead went to another doctor. (why would I do this if I thought I had a membership) Not provided a copy of the contract. First time I saw a contract was when I called the office and sent an email asking to correct. I thought that it was just a mistake and would be easily fixed. I never thought In. million years that a medical practice would not do the right thing. 1. Was NOT PROVIDED a copy of the contract at our visit 2. Have NOT been to the office since the first of the year 3.Declined verbally the offer to have a monthly membership (have a witness) 4. Was provided cards for additional visits (Why did they do this. This should be a clear message that they didn't intend to sign us up for a membership and we didn't intend to buy one). Explain 5. When I declined the montly membership, whey did they not stop the process at that point. The business states they are sorry for the misunderstanding. They have responsibility for that part as well. They should be willing to refund all of the money but one month as that is equal to the offer we thought I was signing. Clearly I am not lying about this interaction. I would not be going to the extreme I am. If this is normal business for this company, then I would hope that the BBB would rate them an F. If it is an error and mistake (which we assumed it was when we found out about it) then they should be willing to do the right thing, morally, ethically and professionally. Yes... they have a signed contract that is digital. But it was never handed to us in paper and it was NOT what we were told we were signing for. This is about ethics and morals. When you walk into a medical office, you have a certain level of trust because it is a professional provider of health services. If what i signed was NOT what I was told I was signing for then where is the trust? Please do the right thing. Consumer Response /* (450, 15, 2022/09/13) */ We received a response directly from the company and they have refunded all money.

    The Joint Chiropractic is NOT a BBB Accredited Business.

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