Business Profile
Drug Abuse Information
American Addiction Centers, Inc.Headquarters
Important information
- Customer Complaint:The business indicated they would like to speak with consumers before complaints are filed with BBB. This company recommends consumers contact the AAC Integrity Line at 855-355-2079 or email [email protected] to resolve any concerns. It is not a requirement to contact a business prior to filing a complaint with BBB.
Due to the volume of complaints filed against this business, BBB only publishes the details for 60% of the total complaints filed.
Complaints
This profile includes complaints for American Addiction Centers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a brief stay at ***************. I paid $6,000 cash as my health insurance had been disrupted with the understanding they would bill my insurance and refund me once my insurance was active. I have contacted the billing department several times. They do not return phone calls or respond to emails. When they did respond after I contacted the Facility Executive Director, the billing department told me everything had been submitted to the insurance ***** When I contacted my insurance company they had not yet received a bill. I followed up with the billing **** and they told me to contact the Director or Revenue Cycle. When I contact that person they told me I needed to contact the billing ***** I followed up with both of them to let them know they were sending me in circles. I received no response. At best this demonstrates complete incompetence and likely they don't care. My request is very simple. Bill my insurance and refund the difference.Initial Complaint
Date:11/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was researching ways to help a friend with addictions. Somehow, they got my information and 5 different people have contacted me via phone, email, and text. They are spoofing numbers to appear as if they are from my hometown. They do not stop when asked. The company is a danger to those seeking assistance
Business Response
Date: 11/27/2024
Due to federal privacy laws, *** cannot respond to the consumer complaint on a public forum. *** will contact the consumer directly in attempt to resolve the concern.Customer Answer
Date: 12/03/2024
Complaint: 22607341
I am rejecting this response because:I received another call from this company from a fake phone number on December 3rd, 2024. They promised to stop contacting me but have failed to do so
Sincerely,
**** *******Business Response
Date: 01/06/2025
.Good afternoon,
Not replying to the follow up complaint was an oversight. At the time of the first complaint *** reached out to the consumer and removed all information as phone numbers and email addresses.
The follow up complaint AAC reached out to the consumer again to discuss the phone systems were reviewed again and there was no contact from *** to the consumer since 11/26/204.
Please let me know if you need anything further.
****** ******Business Response
Date: 01/06/2025
Good afternoon,
Not replying to the follow up complaint was an oversight. At the time of the first complaint *** reached out to the consumer and removed all information as phone numbers and email addresses.
The follow up complaint AAC reached out to the consumer again to discuss the phone systems were reviewed again and there was no contact from *** to the consumer since 11/26/204.
Please let me know if you need anything further.
****** ******Business Response
Date: 01/06/2025
Due to federal privacy laws, *** cannot respond to the consumer complaint on a public forum. *** will contact the consumer directly in attempt to resolve the concern.Customer Answer
Date: 01/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
River oaks rehab. Stole $500 from me on 05/07/2024Business Response
Date: 10/17/2024
Due to federal privacy laws, *** cannot respond to the consumer complaint on a public forum. *** will contact the consumer directly in attempt to resolve the concern.Initial Complaint
Date:10/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son was staying at resolutions for the intensive outpatient program. He was there for 30 days. This is a drug addiction program. He was on outpatient and he came back and tested positive for drugs. They had told him that he needs to either go seek treatment at the inpatient desert, Hope, and if he did that he would be able to come back or he would be discharged if he did not. he chose to go for inpatient at *********** the main campus and when he was done with that, they told him that he would not be able to go back and stay at ******. Hope resolutions even though they had told him initially he would be able to go back I inquired as there were many many people living there that positive and they were able to stay. they did not get kicked out. They are singling out my son for some reason they told me that they kick everybody out that test positive and this is not true. I would like someone to investigate this because , they are somehow discriminating against my son and I don't know how they are choosing who stays and who doesn't, but it is not fair. I tried to resolve this and was not able to. I would like someone to investigate this because they are picking and choosing on who stays and who goes and this is illegal .Business Response
Date: 10/03/2024
Due to federal privacy laws, AAC cannot respond to the consumer complaint on a public forum. AAC will contact the consumer directly in attempt to resolve the concern.hy here...Customer Answer
Date: 10/10/2024
Hello- I have not received satisfactory resolution from the business. How do I proceed from here.
Thank you,
Katherine Hernandez
(725) 324-5970
Broker # 01893720Customer Answer
Date: 10/20/2024
How is this closed?? I did respond and say they did not resolve to my Satisfaction. Please review and reopen the case I responded in the time needed this should not be closed!Business Response
Date: 10/24/2024
Due to federal privacy laws, *** cannot respond to the consumer complaint on a public forum. *** will contact the consumer directly in attempt to resolve the concern.Initial Complaint
Date:09/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HACLA WORKER DISCRIMINATION TOWARDS CLIENT *** RIGHTS & other factorsMANY VIOLATIONS INCLUDING DEATHE OF EMOTIONAL SUPPORT ANIMAL AND ME ALMOST DYING DUE TO BACTERIA AND FILTHY I have also been BEATEN & House Butglarized twice *************** I AM A SINGLE FEMALE WHO LIVES ALONE NO HELP AT ALLBusiness Response
Date: 09/04/2024
Due to federal privacy laws, AAC cannot respond to the consumer complaint on a public forum. AAC will contact the consumer directly in attempt to resolve the concern.Initial Complaint
Date:08/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1st date of treatment: Oct. 2022 Dispute Date: 08/15/2024This business will not send us a monthly bill. we have to set a monthly reminder to pay them. We have no idea what our account balance is because they won't send us a bill. They have turned over our account to a collection agency twice when we faithfully pay our bill every month. I just called again to get our account balance. I was told it is zero when I know I still owe a little over $3,000. That tells me ** probably going to get another notice that Ive been turned over to a collection agency. I can and do regularly make payments. I just want a bill/invoice. I went to the facility for help with addiction and have beat it. The treatment they give afterwards makes me have the same anxiety and feelings I had with my addiction. Please make these people send out invoices/bills to their former patients. It seems they would rather turn them over to the credit bureau and make their life worse. For the stress and anxiety they have caused me, they can make my account balance zero. I would like a letter of apology from them.Business Response
Date: 08/16/2024
Due to federal privacy laws, AAC cannot respond to the consumer complaint on a public forum. AAC will contact the consumer directly in attempt to resolve the concern.Initial Complaint
Date:05/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from American Addiction Centers addressed to my name and my address, however, was never seen by this facility. I have spoken to the billing office and they will not provide any information or provide anything in writing stating they are investigating this situation. I spoke to the local facility and this was a different ******************************* (it seems), a different address, phone number, and birthdate, and somehow I have received this bill. I am concerned my identity is being used, and if not, I would like to know how I was billed at all for services I never used and to my home address from this organization. I need in writing that there is no balance and I would like all my information removed from their system. I have contacted 5x and received no supervisor call back, no action from their end and no timeline.Business Response
Date: 05/23/2024
Due to Federal privacy laws, AAC cannot respond to this consumer complaint here in the public forum. AAC will contact the consumer directly in an attempt to resolve this concern.Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife was a patient at the **************************** $55 in cash was given to the center on 10/3 for safekeeping and was to be returned upon discharge. After her discharge I called the center on 10/10, 10/19, and 10/20. and left messages. None of the calls were ever returned. I was able to speak with someone on 10/24 and was told a check would be processed on 11/4. We have never received a check. I called again on 12/7 and 12/9. and left messages. Once again my calls were never returned.Business Response
Date: 12/15/2022
Due to Federal privacy laws, AAC cannot respond to this consumer complaint here in a public forum. AAC will contact the consumer directly in an attempt to resolve this concern.Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm Currently a patient at *********** I have been here for 27 days and I have spoke to my case manager 4 times very briefly and I was told that I would have a case plan of 90 days but that part was never spoken about. Yesterday at 2:30pm I was told by Management that I have 24 hours to vacate the premises. I asked why and wasnt given any explanation. I would like to know how they expect me to go when I flew to ********* from ******** for this rehab treatment im supposed to be here 90 days and they are kicking me out on the 27th day. I have no way home no funds no where to go. I havent violated any of the rules. I have submitted a *********** Complaint form already and yet to get any resolution.Business Response
Date: 12/06/2022
Due to Federal privacy laws, AAC cannot respond to this consumer complaint here in a public forum. AAC will contact the consumer directly in an attempt to resolve this concern.Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 3rd 2022 I arrived to ****** **** where they did not take valid information about me or my addiction they did not care for me in any way. On the 3rd day I was overdosed by the facility when I had told them I had a bad reaction to the drug they issued me where I had to be taken by ambulance to local hospital where I was admitted to ICU then returning I had belongings lost that were in the facilities care when first admitted to the center. Then upon being told I had to leave because money was done which I had paid for 10 days and wasn't given it. I can't get a call back or talk to anyone when I call.Business Response
Date: 10/03/2022
Business Response /* (1000, 5, 2022/09/27) */ Due to federal privacy laws, AAC cannot respond to the consumer complaint on a public forum. AAC will contact the consumer directly in an attempt to resolve the concern.
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