Business ProfileforHomeLift, LLC

This matter concerns a wheelchair lift which was installed, attached to our home, a fixture, March **** for my late husband, **********************, a wheelchair, 100% disabled veteran who was a quadriplegic. At the time of the installation, he was told, understood and specifically inquired as to continuing service for me, in the event of his death, both with the VA and Homelift, **************************** expired in 2012. I am his surviving spouse, covered by veterans benefits for life. I am 71 years of age, disabled, black, and a female.Last year we received a service repair from Homelift. As we have done for more than ********************************************************************* The history and course of doing business with this company has been invoices would be forwarded to the VA for payment. However after more than 4 calls and emails for a recent problem with the lift, and no responses, I finally was able to speak with an office representative who stated she had been told, "I could not receive service because I had an outstanding balance of $250.00. When I asked if the invoice had been forwarded to the VA, her response was she did not know.Further when I asked if "anyone" had forwarded an invoice, called or emailed me, she did not respond. I sent an email promptly to ***********************, President and have received no response.I am disabled. I need and depend on the lift. The company appears to be of a posture of failing to respond; failing to abide by the agreement of purchase and failing to abide by and in the same manner as has been used for more than 25 years. They have failed to give me any notice of change in policies, change in doing business with certain customers, which gives the appearance of actions based upon race, gender, disability and age.I desire continuation of during business and prompt repair and service in the same manner as in the past.