Complaints
This profile includes complaints for PathGroup's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 48 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Associated Pathologists sent me to collections for a debt they never tried to collect from me. No mail, no email, nothing that backs that I owe them money. When I called and spoke to an ****** ****** they stated on the phone on 8/6/2024 that they would remove me from collections with *****-****** and send a proper bill. As of today 8/15/2024 not only has this not occurred I now can not reach them on the phone and the encrypted messages that ****** was being sent back and forth now is stating that they cannot read my message and to call in. This is causing basically no way to resolve the issue. Per a quick search they have a 1 ****** rating and tons of data showing either they are a scam or at the very least very shady in the way they work. I am beyond frustrated and need resolution. I have outstanding credit and should not have to be put through this.
Business Response
Date: 02/24/2025
Please review the attached.
Thank you
Customer Answer
Date: 02/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *******Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received lab services on 4-4-24 and my insurance was processed incorrectly. When I realized that the claim was processed incorrectly, I worked with my insurance to adjust the claim. PathGroup billed me for $209.10 on 4/25/24 and for the same amount on 5-23-24, with the May invoice threatening to send me to collections. I made an online payment of $139.62 on May 30 of what I anticipated might be the amount I would owe after the insurance adjustment. The insurance adjustment was finalized on 6-3 for $86.41 and I waited for PathGroup to receive the insurance payment and adjust my account. On June 19 I contacted PathGroup to inquire about the status of my refund and was told that they would look into it. On June 21st I received an email reply that they my account had not been credited and they did not know where the insurance payment was (I confirmed with my insurance company that PathGroup was paid). On June 27 I attached my insurance documentation since their billing department was clueless. Ultimately my account balance was zeroed out, but no credit was showing as due.I have contacted the company again today inquiring about my refund of $53.21 but have received no response yet and I am unwilling to wait any longer, especially considering how quickly they were willing to send me to collections after "non-payment". The amount of time waiting for a small refund is ridiculous.Business Response
Date: 08/28/2024
Thank you for contact us and providing us with the opportunity to help you. We however need additional information in order to locate your account in our billing system. It is always our goal to ensure that our patients receive excellent customer service and I hope that we will be able to resolve this issue. If you can provide a copy of your statement you received, that would be most helpful.
Thank you and we look forward to getting this resolved once we have additional information to locate your account.
Initial Complaint
Date:07/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pathgroup never sent me a bill . I got lab work from my physician and after a few months of not receiving a bill I actually contacted Pathgroup requesting a Medical Records ID be assigned to me so I could find out if I owed money and pay them. Their representative confirmed Id not been sent any bills yet and said I needed to wait to be billed before I could pay. Today I received a collections notice from *****-****** collections agency saying I have past due debt, for a debt that Pathgroup has never billed me for! And this is after I proactively called Pathgroup to find out if I owed money and if so, to pay them what I owed. The pathgroup representative actually told me that I couldnt pay them until I was sent a bill and confirmed that their computer records show they never once have mailed me a bill. So Its unacceptable for this to be in collections and reflect badly on my credit.Business Response
Date: 02/26/2025
PLEASE REVIEW THE ATTACHED LETTER.Business Response
Date: 03/05/2025
The letter that was uploaded was not complete. This is the new letter that is complete.Customer Answer
Date: 03/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, except that the first ******** service agent I spoke to about this issue said there was no record I'd ever been sent a bill and I hadn't even been assigned a *** up to that point. She said they should send a bill soon, but I had to wait till I received it to pay online using the associated MRN. Unfortunately after waiting to get a bill like I'd been told to do, the 1st mail I received about the charges was from your collection agent. That was when I called back and the 2nd ******** service agent saw it had been sent to collections but told there was no record of any bills being sent. She put me on hold, spoke with a different department and told me it was removed from collections and I could pay right then, which I did. Luckily, none of this ever appeared on my credit report so no harm done.Sincerely,
**** *****Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent to collections without ever receive the bill, I would have paid ages agoBusiness Response
Date: 07/30/2024
Ms. ******,
We would first like to apologize for this inconvenience and any issues that have arisen from this. Thank you for reaching out to us and allowing us the opportunity to review your account and make any necessary corrections. We have found a discrepancy in your account for two dates of service 02/20/24 and 03/05/2024. We have launched an internal investigation with our IT department as to why patient statements for these two dates of service were never issued to you. We have pulled both dates of service from the collection agency. You should receive a statement for both dates of service from Associated Pathologist in the next week or so.Thank you again for bringing this error to our attention as we strive to provide our customers with superior customer service.
Customer Answer
Date: 07/30/2024
Complaint: 22040364
I am rejecting this response because:I called in to your office today and paid ****** in full, I'm just shooting in the dark here, any chance I could get a refund at all in the way of an extra discount for the issue of never getting the
statements in the mail and being sent to collections?
now that my wife and I are done haveing kids, we downsized our membership to *** ministries and as a result in the delay in getting these bills we weren't expecting we are not able to
submit these for sharing, so this is all our of our pocket.. I totally know that isn't ya'lls problem on me changing my membership. however any chance I could get a partial discount?
Sincerely,
******* ******Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
02/05/2024 Date of service from medical provider (dermatologist) who sent tissue sample for pathology July 2024- received a notice of collection from *********************** collection agency with a reference to Associated Pathologists being the creditor. 7/24/24- i called *********************** to inquire about the legitimacy of the notice, they said they would find a statement from Associated Pathology and send to my address on file. Representative at *********************** said they get calls all the time from people about this particular vendor in my same situation where they havent received any bills. 7/24/24- i called Associated Pathologists and get passed around through automated systems and was on hold for 30 minutes. Finally got in touch with a person in customer service that said they sent a bill to insurance but may have never sent me (the customer) a final bill. I inquired as to how they can send a bill to collections without billing me, the end client? I informed her it was not legal to turn balances over to collections without a legitimate attempt to contact the client. I'm happy to pay a bill/balance assuming this is legit, but Associated Pathologists should be fined, censured, reprimanded for sending balances due to collections without a reasonable effort to contact clients. I work in banking/finance and have the wherewithal and means to dispute this, but not everyone does and this can be damaging to credit reports. Please make sure they aren't ruining peoples credit with their own poor procedures and practices.Business Response
Date: 07/29/2024
Thank you for reaching out to us **************** with your concerns regarding statements that you have received. We would first like to apologize for any inconvenience you have experienced related to this issue. In our review of your accounts, it appears that your insurance applied the balance of $285.00 to your deductible. The Explanation of Benefits (EOB) was posted in our billing system on 02/29/2024. The balance was then placed in patient responsibility, but it appears that no statements were generated to you for this account. I have launched an internal investigation with our IT team, as to why you did not receive any patient statements for your deductible amount. We have pulled your account balance back from the collection agency and will request that a statement be sent to you.
Initial Complaint
Date:07/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my biopsy done at my doctor place and after did biopsy they sent my tissue to this company. After a month, I got bill of 1824 $. I immediately paid 1500 and asked the *** to do some discount. The *** said they will discount it and asked me not to pay anymore. After 2 weeks, they called again and I told them that prior *** told me that they will discount the bill so can you check. After that no one called and I got letter from ****************** They never gave me any notice that if I dont pay, they will send to collection agency. They should have notified before they send it to collection agency. They never did. I paid to Pathgroup immediately. But now perfect score of 822 is spoiled by this company. I want them to remove anything from my credit ***ort for collection agency and also refund me 324 like what the other *** promised.Business Response
Date: 07/29/2024
Thank you for reaching out to us and allowing us the opportunity to review your concerns. We would first like to apologize for any confusion and inconvenience you have experienced related to this issue. In our review of your account, your insurance applied the original statement balance of $1,860.36 towards youre in network deductible amount. We have performed an internal investigation and found that you were advised **************** could offer you a 10% discount on your remaining balance. Which was taken and applied to your account on 04/19/2024 in the amount of $36.02. We are bound by our contract with your insurance company to collect the balance that they determined was your responsibility. .Customer Answer
Date: 07/30/2024
Complaint: 21977930
I am rejecting this response because: I can accept may be 10% part even though, one of the *** said she will help me discount rest of balance. out of 1860 charge, I already paid 1500 and so she said she will discount rest of balance. Even though she said, that, I am ok to pay rest of balance but my question is still, how can you go to debt collecting agency for such a small amount and spoiling my credit history and with no written communication about it. This is real real bad for any company to spoil anyone's credit history giving it to debt collector. I had paid more than 80%. why would you go to debt collector without giving me any notice when your *** told me that they will help in write off. Such companies should be punished for such acts.
Sincerely,
***** *****Initial Complaint
Date:07/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just received a bill from PATHGROUP for a doctor's visit that I had blood work done; However, the bill, which is the very first one received, is over 1 year old. The doctor visit and tests were done on 6/7/23 and I was just billed as of 6/25/24. I am not complaining about paying a bill for services that I have completed, and the insurance did not fully cover; however, over 1 year old is ridiculous. I now have to go to my bank, search all my credit cards receipts back one year to see if I paid it or not.This should never have happened; nobody should have to wait over a year for this company to bill someone. I don't know if this a fraud or not. Please help! P.S. when I contacted PATHGROUP, they told me to contact my doctor's ******* in which I did. My doctor's ****** told me to contact PATHGROUP instead. I have called PATHGROOUP twice now and keep getting hung up on after waiting on hold for several minutes.Business Response
Date: 07/15/2024
Thank you for reaching out to us ************** and allowing us the opportunity to review your concerns regarding the untimely statement that you have received. We would first like to apologize for any confusion and inconvenience you have experienced related to this issue. In our review of your account, it appears that you had a date of service of 06/07/2023. It appears that your insurance applied the balance to your deductible on a remittance that we received from them on 06/22/2023. It is not our standard practice to bill patients a year after a claim has been processed. As a courtesy for our error. I have adjusted the deductible amount and you now have a credit in the same amount that you paid and will be refunded to you.
Please allow 4-6 weeks to receive your refund. We would like to thank you again for the opportunity to help you resolve this issue.Initial Complaint
Date:07/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill for 2 separate tests, medical record #********. Test one on 4/16/2024 and the other on 5/06/2024. The statement came to me by mail at the end of May 2024. Total was for $243.26. Made my first payment on their website on 6/07/2024 for $53.26 which brought the balance to $190.00. My second payment was on 6/22/2024 for $50.00 which brought the balance to $140.00. Made my third payment on 7/05/2024 for $140.00. Which should have been paid in full. But they are showing another invoice was sent on 6/29/2024 with different dates, amounts and medical codes for the same account. It also shows that i have only made a payment of $18.50. I called their number and was told to have a good day and hung up on. My bank shows all payments have been made and taken by pathgroup and this bill should be complete.Business Response
Date: 07/15/2024
Thank you for reaching out to us **************** with your concerns regarding statements that you have received. We would first like to apologize for any confusion and inconvenience you have experienced related to this issue. In our review of your accounts, it appears that you had two charges for the date of service of 04/16/24. Those two charges were applied to your deductible and we have received payment for them. Then there was a date of service 05/06/24 in which we inadvertently filed this claim to an incorrect insurance address. We have refiled the 05/06/24 date of service to the correct claims address. You can disregard your current statement or any statement that comes to you with a date prior to us submitting your claim to the correct payer today (07/15/24). Once the 05/06/24 date of service is processed by your insurance, you will receive a new updated statement at that time if there is any balance owed.
Thank you again for the opportunity to help you resolve this issue.Initial Complaint
Date:06/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Path group sent us to collection for a bill that the insurance company is supposed to pay. Rather than work with our doctor and ********** for resolution we are left with a payment we have to make to a debt collector for a service that was supposed to be 100% covered by our health insurance.Business Response
Date: 07/02/2024
First we would like to apologize for any inconvenience this situation has caused. Secondly we would like to thank you for the opportunity to correct any errors on our end. We want to keep you informed and wanted to let you know that the doctors office has contacted our support staff to provide a different diagnosis code for the date of service in question. We have submitted a corrected claim to the payer based on this new information. We would kindly ask that you allow your insurance company time to receive the claim and process the claim according to the member benefits. We would also like you to know that we are monitoring the claims and that the balances have been removed from the collection agency.
We look forward to providing you with excellent customer service.
Initial Complaint
Date:06/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pathgroup sent my bill to collections without submitting it to my insurance as I requested and then sent my bill to collections still without submitting to insurance and without any notification of a further bill.Business Response
Date: 06/24/2024
Thank you for reaching out and giving us the opportunity to help resolve the issue. We would like to apologize for this inconvenience. We submitted your claims with the information that we received from your referring physician on the date of service in question. We received communication back from the payer we were provided, advising that the policy was not active on the date of service. We did try to reach out to you via a phone call to try to obtain the updated insurance information. We will be more than happy to file your claims to the correct insurance company once you provide us with updated insurance information that was valid on the date of service in question. We have pulled your account from collections in hopes of you providing us with valid insurance information. Thank you again for allowing us the opportunity to resolve this issue.Customer Answer
Date: 06/24/2024
Complaint: 21866503
I am rejecting this response because: I called your number back on Friday after I received a message. When I spoke with your customer service representative she stated that your company already had my new insurance on file and had, had it on file since February after I submitted it to you. I am curious as to why if you had my new insurance why it wasnt ran and why you sent my bill to collections without any notification. I am wanting to prevent this from happening to other innocent patients in the future and wanting to know what you plan to change going forward.
Sincerely,
*************************Business Response
Date: 07/02/2024
Good morning **************,
We apologize that you were not satisfied with our first response. It is always our intention to provide each of our customers with excellent customer service. After your conversation with one of our **************** team members on 06/21/2024 your claims were submitted to the updated payer information you supplied. We can confirm that your balances have been pulled from the collection agency and that your claims are being closely monitored to ensure that they are handled properly.
We would like to thank you again for allowing us the opportunity to learn from these types of errors. So hopefully we can avoid future situations such as this.Customer Answer
Date: 07/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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