Complaints
This profile includes complaints for PathGroup's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 49 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/31/25 I got a call from *****-******, a debt collector, attempting to collect a debt for $56 and change on behalf of PathGroup LLC, for a service date of 2/29/2024. I ******* the company and managed to figure out that they are the company that my OB/Gyn contracts out to for ********** and this was for last year's annual visit. I have **************. PathGroup is in network. All preventative services (including Pap smears) are covered at 100%. I called PathGroup to find out what the problem was and they assured me that I actually do not owe them any money. My balance with them is $0. They helped me set up a patient portal so that I could see online that my balance is $0. I called ****. They assured me that they paid all 3 charges from that date in full according to their contract with PathGroup. My patent responsibility is $0. I obtained an explanation of benefits from them documenting their payment. PathGroup agreess that I don't owe them any money. However, they also refuse to fix the issue. Each company just points fingers at the other, though I've given each documentation that my insurance has paid this charge months ago. It's actually a brilliant scam. PathGroup needs weeks to resolve this. In the meantime, *****-****** will continue to destroy my credit score even though they have documentation that PathGroup already got paid. It's such a small amount that I'm going to wind up paying it to save what's left of my credit score. That means *****-****** will get a small percentage, and PathGroup will get paid by me the same amount that my insurance already paid them. They both win, and there's no recourse for the victim.
Business Response
Date: 04/23/2025
Good afternoon,
A letter was sent to the patient on 04/16/2025. It was an oversite that the letter was not uploaded to BBB.
Thank you,
***** P
Research Analyst
Business Response
Date: 04/23/2025
Please review the letter.
Thank you
Customer Answer
Date: 04/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been paying my bills as recieved to the ******** company. I have received a final notice even though I have sent a check on time each month . I have phoned the billing department multiple times to try to get an account of my charges and payments . This has taken months . I have several cancelled checks they say they dont have and do not appear anywhere in my statements . I have also received double charges on my bills that I have previously paid . It certainly looks to perhaps be billing fraud to me . I have not received an explanation where my payments are . I would like this to be investigated.I asked for a billing manager and was told there wasnt one only a supervisor and I wasnt connected to her . This needs to be managed and resolved .Cancelled checks and statements have been supplied to PATHGROUP .Business Response
Date: 04/08/2025
please review the letter attached.
Thank you
Business Response
Date: 04/18/2025
Good afternoon,
I have attached the letter that was sent to the costumer on 04/11/2025. It was confirmed received by the customer. Unfortunately, it was not uploaded to BBB. This is for informational purposes for BBB that the complaint was responded to.
Thank you,
***** P
Customer Answer
Date: 04/18/2025
I have sent you a response that this matter has NOT been resolved . I sent a message to you that I still do not have a resolution to this problem!! Please follow !!!
thank you
Customer Answer
Date: 04/18/2025
I sent this to PATHGROUP agsin as they still have not provided me with the requested info . I have been double and triple billed , have many accounts in my name Im being billed for , and Im bring stonewalled with any solutions .Customer Answer
Date: 04/18/2025
Are you able to reopen ? These messages went to my Spam folder and I kissed your emails .Initial Complaint
Date:03/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from Path Group for services on 12/19/24. I had previously received an *** from my insurance stating I would owe $53.58 after insurance and discounts for claim 2024362MN3541. When I got the bill it showed I owed $94.00 for that service. When I looked at the bill I realized a discount showing on my EOB for $40.42 was not shown on the bill breakdown from Path Group. I called and spoke to someone on February 26th and explained I had received a bill but the $40.42 discount shown on my EOB was not included on my bill. She asked me to email her a copy of the *** from my insurance so I did immediately after the phone call. I never heard anything back. This weekend I received a piece of mail from Path Group and I figured it was an updated/corrected bill reflecting the $40.42 discount. Nope! It was a final notice. I then emailed the person again I had talked to in February and asked them for an update and told them I had received a final notice or my account would be sent to collections. I never heard back from that person. This is not the first time I have had this same exact issue with Path Group. I would like the $40.42 discount from my insurance/*** credited to my account, a new and corrected bill sent and my account NOT to be sent to collections. I have excellent credit and have no problem paying this bill but I am not going to pay the wrong amount.Business Response
Date: 04/08/2025
Good morning,
Please, review the attached letter.
Thank you,
***** ********
Customer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:02/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My beautiful fiancee ******* ******* and I called the UHC Student Resource customer service center on or around 07/08/2024 and were told that her annual checkup would be covered at 100%. We confirmed with the representative that her insurance covers annual visits when she is outside of her university (50+ miles). She verified the provider was in-network Dr. ***** ******. All testing was done at the in-network facility with PathGroup. Instead, *** has not covered most of the claims and has not covered their obligation 100% for this annual checkup. After the denials, we were told by the doctors office that this would be sorted out. We sent numerous emails and sent all requested information and they never sent corrected claims or responded. They pointed the finger at PathGroup. PathGroup has not satisfactorily re-coded or corrected their claims-- still asking for $886.32+ of money for an annual visit that should be covered at 100%. They also have not followed up via email as asked. Salimot is afraid to see any doctors now in ******* WITH *** HEALTH INSURANCE due to financial intimidation and PathGroup is clearly a part of this problem with aggressive balance billing. Now I am concerned she could miss cancer or another serious problem because she will avoid annual checkups after this incident.Business Response
Date: 02/25/2025
Please review the attached.Customer Answer
Date: 03/01/2025
Complaint: 22949936
I am rejecting this response because:This isn't true, see the attached email threads. Salimot has also given permission to speak about this matter multiple times. Quit trying to close this out and take responsibility for the bad billing/coding and reconcile this with UHC instead of balance billing a student/patient.
Sincerely,
***** ****
*****************************
*************Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-Date of service was 09/04/2024. -received bill that had Not been submitted to insurance -received another bill on 11/18 called path group and my insurance company. I relayed the correct way to submit the bill to insurance. According to insurance they did NOT resubmit the bill -12/18/24 received a threat of collections notice called insurance again. Path billing **** refused to call insurance to bill correctly. My insurance company contacted them and again gave them instructions. Insurance called me back and advised path grp was informed how it needed to be submitted -received another bill on 01/02/25 insurance was still not billed Received another bill on 02/05. Insurance still has not been applied. ****** reviews are 1 star for this company for the same issues.Business Response
Date: 02/19/2025
A response letter is attached.Initial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reached out and my insurance company have reached out to this company multiple times. We have been getting the run around for approximately six months. I have sent an explanation of benefits and continue to receive bills from them. I'm now forced to believe this company is a scam. I do not understand why I continue to receive bills and my insurance company says that these services have already been provided for. They have no direct number and we continously receive either voicemail and once I was told nothing can be done, their system was just down for the day. I do not know what else to do to resolve this issue. I have exhausted every avenue I know. I do not owe money. I used my insurance when seeking services and I'm tired of the harassment via mail of bill after ****. I'm now concerned of credit implications. Their practices are not only scam like but feel as though I'm being harassed. I would like it to end.Business Response
Date: 02/19/2025
Please review the attached.Customer Answer
Date: 02/19/2025
Complaint: 22904038
I am rejecting this response because: the explanation of benefits that has now being submitted for the fourth time does in fact include the 12/10/2024 appointment. And this balance should also be zero. Once again, I have even reached out to the doctor billing office so they may correspond with their path group account manager and as of today there is still no response from the path group account manager. I have also attached my email correspondence with the doctor billing office. This company is quite ridiculous - they are not even responding to their own physician partners. They deserve the lowest rating possible from the BBB.
Sincerely,
******** *******Business Response
Date: 02/24/2025
PLEASE REVIEW THE ATTACHED.Business Response
Date: 02/26/2025
Good morning,
We have placed a 30 day statement hold to allow time to appeal with the patient's insurance company.
Thank you
Initial Complaint
Date:01/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January 2025 - I received a letter in the mail from a debt collector saying I had payments overdue to Path Groups, LLC. This came as a complete shock, as I have never received the first statement, invoice, email, phone call, etc. to even know I had an outstanding balance with them. This bill was from a lab sent off back in June of 2024 and I am fully paid up with the facility that initially sent the lab request. When I called Path Groups, I received the most ruthless and uncaring person. I was told they had "billing issues" and confirmed that billing statements/invoices were not sent out. She then proceeded to let me know it was my issue to deal with the debt collectors, and not Path Groups. So now I have to submit "proof" to the collectors that I never received a bill. As soon as I hung up the phone, I received a text message link from Path group to pay my bill. But, before I asked if I could go online to view the statement or if they could email the statement. I was told they don't have the online capabilities for that. The website is a joke. On there, is says my current balance is $0.00 and absolutely no statements/history available. Funny how that works, right? No, thank you. I will wait until they mail me the statement and make the measly $180 payment at my leisure. How does a company just automatically allow these bills to go to collections with ZERO attempts to let the patient know they have a balance?? This is absolutely sickening to see how many other people have/are affected by this and somehow they are still managing to get away with it. This is a disgusting way of "business".Business Response
Date: 03/06/2025
We are unable to locate this patient. We need a date of birth or an invoice number to help locate her.
Thank you
Business Response
Date: 03/13/2025
We were able to locate the patient. Patient paid the remaining balance. It is now showing a $0 balance.Customer Answer
Date: 03/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Madison ********Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received my first bill from this company in fall 2024 for services from 2023, accompanied by a letter stating they had a system error that resulted in patients not receiving their statements. Obviously, I must have been one of the people affected since this was the first bill I received. Nevertheless, the statement I received said past due, despite my account being affected by their system error. If there was an error on their end, they could have at least sent the bills out again as if they were the first bill, and not a past due bill, if they werent sure patients were receiving bills. I also tried calling Path Group several times, but the wait times were too long that I couldnt continue waiting for 45min+ at a time, and they didnt always offer a callback option. The bill also was large and clearly did not have insurance benefits applied. I called my insurance company and they said the claim was submitted with a TN address for Path Group and not the OH address that was on the billing statement, which is why it was denied, and that they would reprocess it. I changed insurance companies at the beginning of 2024, and no longer had access to the portal and the ***** so I wasnt even aware that the claim was denied because it processed after I lost online access. The insurance company also had me set to paperless so I wasnt receiving EOBs in the mail. This week, I received a statement saying final notice while Im still waiting for the insurance company to reprocess the claim. I did my part to try and resolve the issue by calling the insurance company, so I am not paying the large bill until insurance has paid their part. I didnt appreciate the threats on these bills that all stemmed from a system error preventing me from receiving bills in the first place. I spoke to someone on the phone about it finally and they spent the phone call telling me that I was wrong and refusing to listen to the concern about the statement errors and rudely hung up on me.Business Response
Date: 12/11/2024
Good afternoon Ms. ********
First we would like to apologize for any inconvenience that the statement issue may have caused you. We appreciate your feedback regarding your interactions with the Patient Support team. We have provided your feedback to the necessary management.
In regard to your unprocessed claim, we can assure that your claim is still with the insurance company and we are allowing time for insurance to process the claim. Please allow ***** business days for the insurance company to make their complete determination regarding your benefits.
Thank you for bringing this issue to light as it is always our goal to ensure that our customers receive excellent customer service.
Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had some lab work done by PathGroup (*************************************). Some of the lab work was not covered by the insurance (which I found out that they do cover later). I was told that PathGroup sent letters but the mails were returned. After several attempts, they just sent the payment due to collection agency without attempting to even call me. The amount was for $77. I would have gladly taken care of this amount. Instead, PathGroup sent directly to the collection agency, ruining my perfect credit, and being treated like a criminal from the collection agency. I paid the collection agency, but what they have done is not right. They have damaged my credit and has caused undue amount of stress and time. They could have given me a call before sending this to the collection agency. I would like an apology and change in their policy and most importantly correction to my credit score.Business Response
Date: 10/29/2024
Good morning Mr. ******
Thank you for reaching out to us and allowing us the opportunity to review your concerns. We would first like to apologize for any confusion and inconvenience you have experienced related to this issue. In our review of your account, your insurance company denied your date of service 07/20/2023. We did make an attempt to send you a patient statement which was returned to us from the ***************************** Which is the reason your account was sent to ***** ****** in an attempt to locate the correct address. We have verified with the collection agency that this was never reported to the credit bureau and hasnt been placed on your credit report. As a courtesy we have adjusted the entire balance of your account and you should expect a total refund check in the amount of $77.28. Please allow 10 15 business days for the refund to be processed internally and then time for **** to get the check to you.Thank you.
Initial Complaint
Date:10/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service date of 29Jun2024. My patient balance of insurance should have *****. The company rounds their bills up for patients, which I do not understand how this is legal or allowed in any case. They give you no option to only pay the amount you owe without rounding up. While this is a small number this time, it adds up after multiple visits.Business Response
Date: 10/15/2024
Good afternoon,
Thank you for bringing this matter to our attention and we are sorry for any inconvenience or confusion this may have caused. Upon review of your account and the explanation of benefits we received from ***************** showing that your ************ responsibility was $31.00 for the date of service 06/29/2024. We have sent communication to our statement vendor to review this statement discrepancy on your behalf. It is always our goal to provide our patients with excellent customer service. Please let us know if you have any additional questions.
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